Dashboard | Order Hub

Learn the ins and outs of your Dashboard's Order Hub tab.

The Order Hub page allows you to view, package, and update all the “Order Hub” or orders in a “pending/on hold” sale status. This feature will track the order details for a customer until the sales transaction is marked as completed and moved to the sales list. For example, you may receive online orders which will be tracked on the Order Hub page.

The Order Hub page can be accessed by logging in to your BLAZE Dashboard and navigating to Sales > Order Hub.

The Order Hub page will show you all incoming orders from either your front of house or your integrated e-commerce partner. The page will refresh every 30 seconds to ensure you are seeing the most up-to-date orders in your system. If a new order enters the system within that 30 seconds, you will hear an audio notification to indicate new order(s). This setting can also be toggled off by clicking the New Orders sound icon.  

At the top of your screen, you will see a quick summary of the order status' on your Order Hub page. You can use the filters to help you navigate through the Order Hub by customer, sales ID, time frame, locations, source, order type, and status.

Each sale will have specific tags under the "Order" column to provide you with information about the order; it will tell you where the order originated (ex: from BLAZE or an e-commerce platform) and will include a tag indicating "Paid" if the order was pre-paid.

• Order placed in POS
  
  
• Unpaid Order placed in ECOM
• Prepaid order placed in ECOM

The "Order type" will indicate whether the sale is a in-store "Pickup" or if it is a "Delivery"  

The "Status" column will indicate what status the current order is in. To change the status of a sale, simply click the line item and alter the status on the corresponding pop-up.

Once an order has been packed, you can set the status to "Ready for Pickup" or "Out for Delivery"

When an order has been accepted by the customer, you can set the status to "Completed" moving this sale from Order Hub to Sales.

 

Cancelled orders can be set to "Cancelled" and will populate as such.

You can view or print the packing slip to make packaging the order easier by clicking "view packing slip" and then printing, or simply clicking print.

Workflow - Pickup or Delivery

When packaging orders in the below workflow breakdowns, there is an option to include Order Hub barcode validation. This feature will require the order to be scanned or manually validated to ensure the correct products are being packaged.

Pickup

1. A customer will place an order.

2. You will see the order in your Sales > Order Hub tab on your BLAZE dashboard. The "Order type" will populate as "Pickup"

3. Package the order and mark "Ready for Pickup" on BLAZE when the order is ready.

4. If the order has not been paid for, ensure payment is processed when the customer arrives to pick up the order.

5. When the customer has received their products, make sure to mark the order "Completed" on your BLAZE dashboard under Sales > Order Hub.

Delivery

1. A customer will place an order online.

2. You will see the order in your Sales > Order Hub tab on your BLAZE dashboard. The “Order type” will populate as “Delivery.”

3. Check your dashboard or invoices to find more information about the customer such as the delivery address.

4. Package the order and mark “Out for Delivery” on BLAZE when you are ready to physically deliver the products.

5. It is good practice to call the customer to confirm the delivery time and let them know your delivery procedures (such as checking ID and card number at the door or getting a signature for the products) ahead of time to ensure a smooth delivery.

6. Deliver the order in compliance with local regulations.

7. When you return to your store, make sure to mark the order “Completed” on your BLAZE dashboard under Sales > Order Hub.

You're now ready to use the Order Hub to manage your customer orders!