Dashboard | FAQ

How do I audit products that need to be returned or destroyed?

1. Log in to your dashboard

2. Navigate to Inventory > Overview

3. Find the inventory item and click on the quantity in the far right column

4. Select " - Remove" then select "Return" or "Destroyed."

5. Use the notes section to add context: "Product must be returned to vendor." or "Product must be physically destroyed".

Why am I getting negative inventory amounts in my audits while sales are happening?

You may see negative inventory item quantities while performing an audit during your business hours if you did not refresh the latest "expected" inventory item quantities. The staff member performing the audit must remove the item sold from the amount in the counted column in the audit or recount it,  as the number counted would also be affected by the units sold.
 

For example: An audit for the following Product A - Size 3  and as a result there was a negative inventory of -7 units.

The audit was created on "Apr 22, 2021 4:24 pm." At this time, there were 15 units of Product A - Size 3. ​ The audit was completed at "Apr 22, 2021 9:10 pm" At this time, there were 4 units of Product A - Size 3. Because the audit started with 15 units and only  4 units were counted, the audit will deduct 11 of those units in the inventory resulting in the quantity of -7.

This will update the expected quantities and show the time and date that the inventory was refreshed. As a result will update the expected inventory count accordingly. You'll want to make sure it is up to date to correspond with the active inventory and not the inventory that was available upon creating the audit.

How often should you audit?

Most retailers prefer to do an inventory count at least once or twice per seven days. . Newer retailers may prefer to audit more frequently while staff are in training. Frequent audits can help avoid running into issues at a later date. Compliance standards vary by industry. 

How to export and import .csv file transfers

To import into a transfer, the .csv file can only contain the SKU and quantity.

An example of a raw BLAZE export can be seen below:

An example of an edited BLAZE Import can be seen below:



Tracking Products Explained

The term "Tracked" is not a reference to compliance; it instead refers to an inventory item that is countable in BLAZE. An example of when to use "Don't Track" would be for delivery fees where stock in that "product"  cannot be depleted.