---
title: Hardware | Socket Mobile debugging
description: R-Suite Knowledge Base
---

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# Hardware | Socket Mobile debugging

## Socket Mobile scanner not working

 Socket Mobile scanners are our barcode scanners of choice over the ELO Paypoint scanners. Some customers have received free courtesy units from us (MSRP $500/unit) because of persistent ELO scanning issues.

Manual [HERE](https://support.blazepos.com/uses-of-the-socket-mobile-scanner?hsLang=en)

Identify the problem

- Scanner is not connected to the iPad
- Scanner is not in the right mode (PC or iOS mode)
- Scanner is appending/prepending magic digits

Customer is using an older 7Qi model

This should not be a problem moving forward, but some customers with older scanner models such as Blended Buds have these. The issue is that the default settings add a single 0 to the front of every scan result.

Scan the following to set the socket 7Qi to not add leading zeros.

![](https://support.blaze.me/hubfs/Knowledge%20Base%20Import/image-png-Aug-10-2023-05-06-19-6168-PM-1.png)

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