--- title: POS (Browser) | Completing Pending Sales description: R-Suite Knowledge Base --- [Skip to content](https://support.blaze.me/articles/webpos-pending-sales#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blazepos.com/?hsLang=en) - [BLAZE Apps Knowledge Base](https://support.blazepos.com/) Open main navigation Close main navigation - [BLAZE Apps Knowledge Base](https://support.blazepos.com/) Questions? Find helpful articles by searching here... - There are no suggestions because the search field is empty. 1. [R-Suite Knowledge Base](https://support.blaze.me/articles?hsLang=en) 2. [POS (Browser)](https://support.blaze.me/articles/pos-browser?hsLang=en) 3. [POS Register](https://support.blaze.me/articles/pos-browser?hsLang=en#pos-register) # POS (Browser) | Completing Pending Sales ## This guide will explain how to fix pending sales with completed payments in your Greenline WebPOS ### What is a Pending Sale? There may be occasion when Greenline WebPOS may lose internet connection while sales and payments are taking place.  This is **typically due to connectivity issues between your ISP** (internet service provider), **Greenline** and the **payment terminal**.  In this scenario, it may be the case that the **customer has paid** for their order on the payment terminal; the terminal prints the **approval receipt**, but due to possible network issues that approval is **not confirmed in Greenline WebPOS**.  **Due to that disconnection, the status of that sale is then set to "pending".** ![Screenshot 2025-05-08 at 2.37.26 PM-1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202025-05-08%20at%202_37_26%20PM-1-1.png?width=688&height=297&name=Screenshot%202025-05-08%20at%202_37_26%20PM-1-1.png) ### How to Complete Pending Sales First, it is most important to **confirm that the customer's payment indeed went through** and completed on the payment terminal. Typically, **if the payment terminal prints a receipt that includes the Auth #, we can safely assume payment was accepted and completed.** If you are unsure that payment successfully completed, you may need to contact your payment provider's support or confirm the payment went through on the payment provider dashboard. **Once payment is confirmed**, follow these steps: 1. From the Greenline WebPOS Register, click on **Sales** in the top right corner![Screenshot 2025-05-08 at 2.50.09 PM-1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202025-05-08%20at%202_50_09%20PM-1-1.png?width=688&height=296&name=Screenshot%202025-05-08%20at%202_50_09%20PM-1-1.png) 2. Navigate to the **pending sale** \> click directly on the sale in the list![Screenshot 2025-05-08 at 2.51.32 PM-1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202025-05-08%20at%202_51_32%20PM-1-1.png?width=688&height=260&name=Screenshot%202025-05-08%20at%202_51_32%20PM-1-1.png) 3. The **pending sale will expand**, displaying the receipt and several action buttons![Screenshot 2025-05-08 at 2.53.06 PM-2](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202025-05-08%20at%202_53_06%20PM-2-1.png?width=688&height=444&name=Screenshot%202025-05-08%20at%202_53_06%20PM-2-1.png) 4. To complete the pending sale, click the **Process Transactions** button![Screenshot 2025-05-08 at 2.54.48 PM-1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202025-05-08%20at%202_54_48%20PM-1-1.png?width=688&height=444&name=Screenshot%202025-05-08%20at%202_54_48%20PM-1-1.png) 5. The **Process Transactions** screen will appear and will then show **Submitting Transaction**.  You will see a spinning wheel indicating that Greenline WebPOS is working to confirm the completed payment![Screenshot 2025-05-08 at 2.59.27 PM-1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202025-05-08%20at%202_59_27%20PM-1-1.png?width=688&height=344&name=Screenshot%202025-05-08%20at%202_59_27%20PM-1-1.png) 6. The sale will complete and display the customer receipt![Screenshot 2025-05-08 at 3.09.03 PM](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202025-05-08%20at%203_09_03%20PM-1.png?width=688&height=376&name=Screenshot%202025-05-08%20at%203_09_03%20PM-1.png)   ### **You have now fixed and completed the pending sale!**   - [Getting started](https://support.blaze.me/articles/getting-started?hsLang=en) - [Dashboard](https://support.blaze.me/articles/dashboard?hsLang=en#main-content) - [General](https://support.blaze.me/articles/dashboard?hsLang=en#general) - [Settings](https://support.blaze.me/articles/dashboard?hsLang=en#settings) - [Employees](https://support.blaze.me/articles/dashboard?hsLang=en#employees) - [Customers](https://support.blaze.me/articles/dashboard?hsLang=en#customers) - [Products](https://support.blaze.me/articles/dashboard?hsLang=en#products) - [Inventory](https://support.blaze.me/articles/dashboard?hsLang=en#inventory) - [Sales](https://support.blaze.me/articles/dashboard?hsLang=en#sales) - [Purchase Orders](https://support.blaze.me/articles/dashboard?hsLang=en#purchase-orders) - [Discounts](https://support.blaze.me/articles/dashboard?hsLang=en#discounts) - [Reports](https://support.blaze.me/articles/dashboard?hsLang=en#reports) - [POS (Tablet)](https://support.blaze.me/articles/pos-tablet?hsLang=en#main-content) - [Getting Started](https://support.blaze.me/articles/pos-tablet?hsLang=en#getting-started) - [General](https://support.blaze.me/articles/pos-tablet?hsLang=en#general) - [POS Register](https://support.blaze.me/articles/pos-tablet?hsLang=en#pos-register) - [Starting and Ending Shifts](https://support.blaze.me/articles/pos-tablet?hsLang=en#starting-and-ending-shifts) - [POS (Browser)](https://support.blaze.me/articles/pos-browser?hsLang=en#main-content) - [Starting and Ending Shifts](https://support.blaze.me/articles/pos-browser?hsLang=en#starting-and-ending-shifts) - [General](https://support.blaze.me/articles/pos-browser?hsLang=en#general) - [POS Register](https://support.blaze.me/articles/pos-browser?hsLang=en#pos-register) - [BLAZE ECOM](https://support.blaze.me/articles/blaze-ecom?hsLang=en#main-content) - [Customization](https://support.blaze.me/articles/blaze-ecom?hsLang=en#customization) - [ECOM Discounts](https://support.blaze.me/articles/blaze-ecom?hsLang=en#ecom-discounts) - [SEO](https://support.blaze.me/articles/blaze-ecom?hsLang=en#seo) - [General](https://support.blaze.me/articles/blaze-ecom?hsLang=en#general) - [ECOM Set-up](https://support.blaze.me/articles/blaze-ecom?hsLang=en#ecom-set-up) - [BLAZEPAY](https://support.blaze.me/articles/blazepay?hsLang=en#main-content) - [Getting Started](https://support.blaze.me/articles/blazepay?hsLang=en#getting-started) - [General](https://support.blaze.me/articles/blazepay?hsLang=en#general) - [BLAZEPAY Merchant Portal](https://support.blaze.me/articles/blazepay?hsLang=en#blazepay-merchant-portal) - [Hardware](https://support.blaze.me/articles/hardware?hsLang=en#main-content) - [General](https://support.blaze.me/articles/hardware?hsLang=en#general) - [Printers](https://support.blaze.me/articles/hardware?hsLang=en#printers) - [Payments](https://support.blaze.me/articles/hardware?hsLang=en#payments) - [Scanners](https://support.blaze.me/articles/hardware?hsLang=en#scanners) - [BLAZE Sites](https://support.blaze.me/articles/blaze-sites?hsLang=en#main-content) - [General](https://support.blaze.me/articles/blaze-sites?hsLang=en#general) - [Customization](https://support.blaze.me/articles/blaze-sites?hsLang=en#customization) - [Widgets](https://support.blaze.me/articles/blaze-sites?hsLang=en#widgets) - [SEO](https://support.blaze.me/articles/blaze-sites?hsLang=en#seo) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png "BLAZE-Logo-Blue (2)")](http://blaze.me) BLAZE Apps Knowledge Base Copyright © 2026, BLAZE Solutions Inc.