--- title: Delivery order SMS notifications description: This article will explain how to setup and edit Delivery Order status SMS messages in Tymber Mission Control. --- [![primary logo_color_2@300px](https://support.blaze.me/hs-fs/hubfs/primary%20logo_color_2@300px.png?width=165&height=47&name=primary%20logo_color_2@300px.png)](https://support.blaze.me/blog/articles) ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) Knowledge Base [Submit a ticket](https://support.blaze.me/blog/help) --- [order notifications](https://support.blaze.me/blog/ecommerce/tag/order-notifications) # Delivery order SMS notifications [![Tymber Support](https://support.blaze.me/hs-fs/hubfs/secondary%20logo_color_2@300px.png?width=50&height=50&name=secondary%20logo_color_2@300px.png)](https://support.blaze.me/blog/ecommerce/author/tymber-support) [Tymber Support](https://support.blaze.me/blog/ecommerce/author/tymber-support) 23 January, 2023 ##### This article will explain how to setup and edit Delivery Order status SMS messages in Tymber Mission Control.   1. To setup and edit **Delivery Order SMS** messages, login to your **Tymber Mission Control** at [**admin.tymber.io**](https://admin.tymber.io/), click on the **Settings **tab and select the **Notification** tab.![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-06-45-08-24-PM.png) 2. To edit, click the icon to the right of the **Delivery Order** status.![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-08-27-22-98-PM.png) 3. The **SMS message** can be toggled on or off by clicking the **switch** next to **Is Active**. Toggling off will prevent the order status SMS message from being sent. ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-09-12-37-26-PM.png) 4. The **SMS message text** is automatically set to a **default message** containing **variables** that will input custom information from your **Point of Sale** into the Delivery Order status SMS message. Use the **Available Variables** to customize the SMS message text to your preference. - To add an **Available Variable, **copy the variable text and paste between two curly brackets on each end of the text. Click the **Save button** to save any changes. - Make sure there are **no extra spaces** between the **Variable** text and the curly brackets. **Extra spaces** will cause custom info to not be inputted correctly. - The **delivery\_location\_url** variable will include a **Google Maps link** of the delivery address entered by the customer in the SMS message. - **PLEASE NOTE: Treez POS partners will need to enter the store phone number into the SMS message text. That variable is not shared via the Treez API.** ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-08-31-50-73-PM.png) ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-09-05-37-48-PM.png) 5. Sequence of **Delivery Order SMS** messages: - **(1) Delivery Order Placed**: This message is **automatically **sent to the customer's phone number once they have completed their order in the store. - **(2) Delivery Order On The Way**: This message is **not sent automatically**. This message requires that it is manually triggered in the **Point of Sale** by updating the **Order Tracking Status** to **On The Way**. - **Pro-Tip**: If you are using [Onfleet](https://onfleet.com/) for your driver tracking and delivery management, you may want to consider turning off this **Deliver Order SMS** message, because [Onfleet](https://onfleet.com/) has the ability to send an **On The Way** notification to customers. Turning off helps eliminate the extra step of manually triggering the **On The Way** SMS in the POS. - **(3) Delivery Order Completed**: This message is **automatically** sent to the customer's phone number once the order has been successfully delivered. ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-09-02-37-49-PM.png) 6. **Canceled Order SMS** messages will be sent out if an order is **canceled or declined**. These messages can also be edited as explained above. - **Ordered Canceled by Dispensary**: Dispensary **accepts** the order, then cancels it. - **Order Canceled by User**: Customer cancels their order. - **Order Declined**: Dispensary **does not accept** the order for specific reason and cancels it. ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-07-53-56-57-PM.png)   For articles on configuring SMS notifications in Blaze, please see below: - **[Setting Up Notifications](https://support.blaze.me/hc/en-us/articles/360034001454-Retail-Setting-Up-Notifications)** For articles on configuring SMS notifications in Treez, please see below: - **[Notification Configuration](https://treez101.elevio.help/en/articles/547-notifications-configurations)** - **[Manage Text Notifications in Fulfillment Module](https://treez101.elevio.help/en/articles/482-how-do-i-manage-the-text-notifications-sent-from-the-fulfillment-module)**   Previous Post ###### [Pickup order SMS notifications](https://support.blaze.me/blog/ecommerce/pickup-order-sms-notifications) Next Post ###### [Payment Options configuration](https://support.blaze.me/blog/ecommerce/payment-options-configuration) ### Similar Blog Posts #### [Pickup order SMS notifications](https://support.blaze.me/blog/ecommerce/pickup-order-sms-notifications) #### [Treez/Blaze and Stronghold Payments: Split Authorization & Capture](https://support.blaze.me/blog/ecommerce/treez/blaze-and-stronghold-payments-split-authorization-capture) #### [Activating Stronghold Online Payment Option At Checkout](https://support.blaze.me/blog/ecommerce/activating-stronghold-online-payment-option-at-checkout) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Tymber Support", "url" : "https://support.blaze.me/blog/ecommerce/author/tymber-support" }, "dateModified" : "2023-01-23T01:16:11.748Z", "datePublished" : "2023-01-23T01:16:11.000Z", "headline" : "Delivery order SMS notifications", "mainEntityOfPage" : { "@id" : "https://support.blaze.me/blog/ecommerce/delivery-order-sms-notifications", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://support.blaze.me/hubfs/BLAZE-Logo-Blue.png" }, "name" : "BLAZE Solutions" } } ```