Tymber Ecommerce

Trigger 'Order ready for Pickup' SMS notifications

Written by Tymber Support | Jan 23, 2023 1:37:06 AM
This article will explain how to trigger the Pickup Order SMS notifications.

 

  1. When a customer places an order in the store, they will trigger an automatic Pickup Order Placed SMS Notification to the phone number associated with the order.
    1. For an article explaining the Order Confirmed SMS Notification, please click here.
  2. The Order Ready for Pickup SMS Notification must be triggered directly from the Blaze Point of Sale. Log into the Blaze POS at app.blaze.me and click on the POS tab.
  3. Click on the Incoming Orders tab and find the relevant order. Click Accept Order to automatically trigger the Pickup Order Accepted sms message. Once the order has been accepted, it will move to My Queue in the POS tab.

  4. Once the order is fulfilled and ready for pick up, click the Update Tracking Status button on the order.
  5. The SMS notification text is editable in Tymber Mission Control.When the tracking status has been updated to Packaged, the order ready for pickup sms will be sent.
  6. If you are using the Blaze iPad app, you can use the same method to trigger the order ready for pickup sms.
  7. To trigger the final Pickup Order Completed SMS Notification, click back into the order: Start/Resume.
  8. Click Checkout.
  9. Click Place Order.
  10. Click on the Payment Option and enter the Balance Paid. Once the payment has been confirmed, click enter and this will trigger the automatic Pickup Order Completed SMS Notification.

For articles on configuring SMS notifications in Blaze, please see below:

For articles on configuring SMS notifications in Treez, please see below: