Retail | SMS Overview

This article links to all existing articles we have on SMS messaging. Please click the hyperlink of the article you are interested in learning more about! 

Billing Contact Information & Request Forms

Need SMS credits? Check out the link above or this form! 

SMS Guidelines

Our 3rd party messenger, Twilio, has strict guidelines that need to be followed to limit being perceived as spam. Check out the link above to learn how to limit being filtered! 

SMS Marketing

For an overview of our SMS Marking feature, check out the link above!

How to Schedule SMS Blasts

If sending out an SMS blast to over 2k users, they will need to be broken up into segments of 2k users and scheduled to be sent in a minimum of 1-hour intervals. Check out the link above to learn more!

SMS Message Language Limitations

Due to cannabis being illegal on a federal level, there are limitations to the language that can be used in SMS blasts. Check out the link above to learn more!

Conversational SMS Examples

One of the requirements of a successful SMS blast is a conversational, non-marketing tone. Check out the link above for a few conversational examples!

SMS Opt-in // Opt-out (FCC Regulations)

Users should be notified that they have the option to opt-out of SMS messages. Check out the link above to learn more! 

I Scheduled an SMS Blast but Only a Few of My Members Got the Text?

Sometimes messages don't get received by all carriers. Check out the link above to see what could be causing messages to be filtered and how to limit this from occurring for future SMS blasts!