From time to time, glitches or bugs can appear. We work to resolve these in a timely manner as soon as they're reported.
Please help us help you by providing the following information when a glitch / bug is experienced:
- The specific Shop and Company name the error occurred
- A clear description of what the error is and where specifically it was experienced on the specific platform it occurred
- If applicable: Names of members, employees, products, transaction #s, PO #s, reports, etc.
- The steps taken to result in the error
- Any pictures, screenshots, and / or videos to help articulate the error
- Permission to make modifications, if necessary
Once that information is collected, please reach out to our support team:
- By email: firstname.lastname@example.org
- By chat: Help icon > Search Keyword > Live Chat
- By phone: 415-964-5689
- Hours: Weekdays 8am-10pm | Weekends 10am-7pm