---
title: BLAZE Integrations | Connecting and Using the BLAZE Retail MCP Connector
description: Connect BLAZE MCP to Claude or ChatGPT to manage retail, inventory, and ECOM operations using natural language AI commands.
---

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# BLAZE Integrations | Connecting and Using the BLAZE Retail MCP Connector

## The BLAZE Retail MCP Connector links your AI assistant (such as Claude, ChatGPT, Grok, or Microsoft Copilot) directly to BLAZE Retail. Using plain English prompts, you can pull sales and inventory reports, update products and promotions, receive purchase orders, look up member histories, and manage back-office settings.

- **Quick Setup:** Connection takes approximately 5 minutes by adding one connector and signing in with your existing BLAZE Retail credentials.
- **Role-Based Security:** The AI assistant inherits your existing BLAZE role and store permissions—no additional access or data is unlocked.
- **Manual Approval:** Your AI assistant will always preview changes and ask for your explicit approval before creating, editing, or deleting anything.

---

### Prerequisites

Before connecting your AI assistant, ensure you have the following:

- **MCP Add-On Enabled:** The MCP add-on must be turned on for your BLAZE account (contact your Account Admin or BLAZE representative to enable).
- **Supported BLAZE Plan:** An active **Standard** or **Professional** BLAZE plan.
- **BLAZE Retail Login:** A valid BLAZE Retail user login with permissions for the specific store locations you want to manage.
- **Compatible AI App:** An AI assistant that supports custom Model Context Protocol (MCP) connectors, such as **Claude**, **ChatGPT**, **Grok**, or **Microsoft Copilot**.

**TIP:** This article covers **BLAZE Retail** (your POS and back office). For your online menu, use the **BLAZE ECOM** connector. For loyalty rewards and Outreach campaigns, use the **BLAZE Growth** connector.

---

### Server Connection Details

Unlike the BLAZE ECOM and Growth connectors, **BLAZE Retail** requires a specific OAuth Client ID. Use the following configuration values when adding the connector to your AI app:

| **Field** | **Value** |
| --- | --- |
| **Name** | `BLAZE Retail` |
| **Server URL** | `https://retail-mcp.blaze.me/retail/mcp` |
| **OAuth Client ID** | `discovery-retail-mcp` |
| **Token Endpoint Auth** | `None` |

---

### How to Connect Your AI App

##### **Connect in Claude**

1. Select your profile in the lower-left corner and navigate to **Settings \> Connectors** (under **Customize**).
2. Click **Add \> Add custom connector**.
3. Enter the connector details: 
     - **Name:** `BLAZE Retail`
     - **MCP server URL:** `[https://retail-mcp.blaze.me/retail/mcp](https://retail-mcp.blaze.me/retail/mcp)`
4. Click **Continue**.
5. Configure the sign-in settings on the next screen: 
     - **Authentication:** `Sign in now`
     - **OAuth client:** `Use your own OAuth client`
     - **OAuth client ID:** `discovery-retail-mcp`
6. Click **Add**.
7. Click **Connect**, sign in with your BLAZE Retail email and password, and approve access.
8. To test the connection, open a new chat, verify **BLAZE Retail** is toggled on, and ask: `"Which stores can I access with BLAZE Retail"`  
   ``

**TIP:** On a Claude Team or Enterprise plan, **Add custom connector** may be greyed out. If so, ask your Claude workspace admin to add the connector for you.

**Connect in ChatGPT**

1. Select your profile in the lower-left corner and navigate to **Settings \> Integrations \> Plugins** (or search **Settings** for **Plugins** or **Apps**).
2. In the upper-right corner, click **Add \> Add custom MCP server**.
3. Enter the server details: 
     - **Name:** `BLAZE Retail`
     - **Connection:** `Server URL` — `https://retail-mcp.blaze.me/retail/mcp`
     - **Authentication:** `OAuth`
4. Expand **Advanced OAuth settings** and enter: 
     - **Registration method:** `User-Defined OAuth Client`
     - **OAuth client ID:** `discovery-retail-mcp`
     - **Token endpoint auth method:** `none`
5. Check **I understand and want to continue**, then click **Create as a plugin**.
6. Sign in with your BLAZE Retail email and password and approve access.
7. To test the connection, open a new chat, type `@`, select **BLAZE Retail**, and ask: `"Which stores can I access with BLAZE Retail?"`

**TIP:** If **Add custom MCP server** does not appear, Developer mode may be turned off. On ChatGPT Business or Enterprise plans, ask your workspace admin to enable it.

**Connect in Grok (xAI)**

1. Log in to Grok on the web.
2. In the left sidebar, navigate to **Settings \> Integrations** (or **Custom Tools / MCP**).
3. Click **Add Custom Tool** or **Add MCP Server**.
4. Enter the server details: 
     - **Name:** `BLAZE Retail`
     - **Server URL:** `https://retail-mcp.blaze.me/retail/mcp`
     - **Authentication type:** `OAuth 2.0`
5. Expand **Advanced OAuth Settings** and enter: 
     - **Registration method:** `User-Defined OAuth Client`
     - **OAuth client ID:** `discovery-retail-mcp`
     - **Token endpoint auth method:** `None`
6. Click **Save & Authorize**.
7. On the BLAZE sign-in screen, enter your BLAZE Retail email and password.
8. To test the connection, verify that **BLAZE Retail** appears as active in your Grok tools list, then ask: `"Which stores can I access with BLAZE Retail?"`

##### **Connect in Microsoft Copilot**

1. Open **Microsoft Copilot Studio** or your Copilot portal settings.
2. Navigate to **Plugins \> Add an Extension** or **Custom Connectors \> Create New**.
3. Select **Model Context Protocol (MCP)** as the integration type.
4. Enter the integration details: 
     - **Display name:** `BLAZE Retail`
     - **MCP endpoint URL:** `https://retail-mcp.blaze.me/retail/mcp`
5. Configure the security settings: 
     - **Authentication:** `OAuth 2.0`
     - **Client ID:** `discovery-retail-mcp`
     - **Client secret / token method:** `None / PKCE (user-defined)`
6. Click **Create**, then click **Connect**.
7. Sign in with your BLAZE Retail email and password and approve access.
8. Ensure the extension is published and turned on for your chat workspace.

**NOTE:** Still stuck connecting Grok or Copilot? Email **support@blaze.me** or reach out via live chat.

---

### How to Prompt the AI Assistant

To get accurate results, include three details in your prompt:

1. **The Store:** `"At the Downtown store…"`
2. **The Action:** `"…change the price of Blue Dream 3.5g…"`
3. **The Specifics:** `"…to $35."`

The assistant will display the current setting, outline the proposed change, and pause until you select **Allow**.

---

### Settings You Can Manage

**WARNING:** Approved changes take effect in your POS immediately. Refunds, voids, inventory reconciliations, and compliance transfers also report directly to your state tracking system (such as Metrc). Always verify the transaction or package number in every approval prompt before clicking **Allow**.

| **Area** | **Supported Actions** | **Related Help Articles** |
| --- | --- | --- |
| **Products** | Create, edit, copy, delete, or restore products; update prices, taxes, purchase limits, and images; perform bulk product updates | **How to Create a Product**, **Edit or Delete a Product** |
| **Company Products (Multi-Store)** | Create or edit company-level products, assign stores, and configure store overrides | **Company Products** |
| **Categories, Brands & Vendors** | Create, edit, archive, or delete categories, brands, and vendors | **Managing Product Categories**, **Brands**, **Vendor Overview** |
| **Pricing Templates** | Create, edit, or delete store-level or company-level pricing templates | **Pricing Templates** |
| **Bundles** | Create or edit bundled products | **How to Create a Bundled Product** |
| **Batches** | Add, edit, archive, or unarchive product batches | **Manually Add a Batch** |
| **Inventory Counts** | Reconcile on-hand quantities for products or batches; manage inventory locations | **Inventory Reconciliation** |
| **Inventory Transfers** | Create, accept, or decline transfers between stores or inventory rooms | **Inventory Transfers** |
| **Purchase Orders** | Create and edit POs, submit for approval, mark waiting for shipment, receive, and complete | **Creating a PO**, **Receiving a PO** |
| **Compliance Transfers** | Prepare, save as a draft, and receive incoming state compliance transfers | **Receive a Compliance Transfer** |
| **Promotions & Smart Collections** | Create, edit, copy, or delete company promotions; build smart collections | **Company Promotions and Smart Collections**, **Creating Promotions** |
| **Members** | Add, edit, ban, unban, delete, or restore members; assign member group pricing | **How to Add a Member**, **Ban / Unban Members** |
| **Transactions** | Email receipts, process refunds, or void transactions | **Refunds and Exchanges**, **Void Transactions** |
| **Employees** | Invite, edit, activate, or deactivate staff; resend employee invites | **How to Add Employees**, **Roles & Permissions** |
| **Terminals** | Create, edit, or delete POS terminals | **Creating and Using Terminals** |
| **In-Store Screens** | Create, edit, publish, or unpublish TV displays; manage customer-facing display (CFD) banners | **BLAZE TV App**, **CFD Setup** |
| **Shop Settings** | Update shop details, receipts, queue, orders, delivery, cash and sales rules, member rules, adult-use limits, inventory settings, and tags | **Shop Information**, **Receipt Settings**, **Tags Overview** |
| **Company Settings** | Update company information, invoice settings, and purchase order settings | **Set up Company Information** |

---

### Reports & Queries You Can Run

Copy any of the sample prompts below and replace the store, product, or member details with your own:

| **Report Type** | **Sample Prompt** | **What You Receive** |
| --- | --- | --- |
| **Sales Comparison** | `"How did Saturday's sales at Downtown compare to last Saturday?"` | Side-by-side revenue comparison between two dates |
| **Top Sellers** | `"Top 10 products by revenue this month at the Oakland store."` | Ranked list of your highest-revenue products |
| **Slow Movers** | `"Which products haven't sold in the last 30 days?"` | List of dead stock to discount or stop reordering |
| **Restock List** | `"What should I reorder this week?"` | Restock recommendations organized by product |
| **Inventory Health** | `"Give me an inventory overview for Downtown."` | Summary of stock on hand and inventory trends |
| **Stock Check** | `"What's our stock on hand for gummies under $30?"` | Matching products and current available quantities |
| **Inventory History** | `"Show the inventory action log for Blue Dream 3.5g over the last 30 days."` | Complete log of adjustments, sales, and transfers for a specific item |
| **Transaction Lookup** | `"Pull up transaction #4821 and tell me its status."` | Line items, payment breakdown, and status for a transaction |
| **Refunds** | `"Show refunds at the Downtown store last week."` | List of processed refunds including amounts and reasons |
| **Customer Insights** | `"Show my top 30 customers by average order value."` | List of your highest-value customer profiles |
| **Member History** | `"What's Jane Doe's average spend and purchase history?"` | Individual member's spending habits and past purchases |
| **Open Purchase Orders** | `"List POs that are in progress or waiting for shipment, by vendor."` | Summary of incoming inventory grouped by vendor |
| **Pending Transfers** | `"List inventory transfers waiting to be accepted."` | Actionable list of pending inbound inventory transfers |
| **Compliance Check** | `"Are there differences between BLAZE inventory and the state system?"` | Discrepancy report between BLAZE and state traceability |
| **Promotions Audit** | `"List all active promotions with their dates and discounts."` | Overview of all currently running promotions |
| **Menu Health** | `"List products missing an image, category or brand."` | Audit of incomplete product listings |
| **Staff Roster** | `"List active employees and roles at Downtown, plus pending invites."` | Overview of active staff permissions and pending user invites |
| **Multi-Store Compare** | `"Compare receipt, queue and member rule settings across all my stores."` | Side-by-side configuration comparison across locations |
| **How-To Help** | `"How do I set up a BOGO promotion?"` | Step-by-step instructions pulled from BLAZE Retail documentation |

 

**TIP:** Add `"as a table"` or `"as a spreadsheet"` to the end of any reporting prompt to format the output for easy sharing with your team. Queries covering large date ranges or multiple stores may take up to a minute to process.

---

### Advanced Multi-Step Prompts

You can chain multiple analysis and action steps together in a single prompt:

- `"Find products that haven't sold in 30 days, then build a 20% off promotion for them."`
- `"Make a promotion that gives 25% off to first-time patients."`
- `"Remove the product tag 'Staff Pick' from every product that has it."`
- `"Raise the price of all Brand X vapes at Downtown by $2."`
- `"Create a PO to Vendor Y for everything on this week's restock list."`
- `"Transfer 20 units of Blue Dream 3.5g from Downtown to Oakland."`
- `"Invite jane@example.com as a Budtender at the Downtown store."`
- `"Publish the weekend specials TV display at all stores."`

---

### Limitations (What the Connector Cannot Do)

Log in directly to **BLAZE Retail** or contact **BLAZE Support** to perform the following tasks:

- Ring up a sale or process a customer payment.
- Open, close, or count a cash drawer.
- Modify tax rates or tax configurations (view-only via MCP).
- Run or export built-in reports from the **Reports** tab (ask the assistant to generate a summary instead).
- Merge duplicate member profiles.
- Dispatch delivery orders or assign drivers.
- Configure Metrc, BioTrack, or other state traceability connections and API keys.
- Modify billing details, change subscription plans, or add new store locations.
- Manage loyalty rewards or Outreach campaigns (requires the **BLAZE Growth** connector).
- Edit your online menu, banners, or deals page (requires the **BLAZE ECOM** connector).

---

### Best Practices for Safe Usage

- **Use Individual Logins:** Never share BLAZE credentials. Every change is logged under your specific user account.
- **Verify Store Names:** Always confirm the target store name in the approval prompt before clicking **Allow**.
- **Inspect Before Editing:** Ask the assistant to display the current setting or price before making changes so you have a record of the original configuration.
- **Keep Approvals Active:** Never enable "Always allow" for write actions (creating, editing, or deleting).
- **Treat Refunds & Voids Like Cash:** Refunds and voids cannot be undone and report directly to your state tracking system. Always verify the transaction number before approving.
- **Make Incremental Changes:** Test bulk price or product updates on a single item or store first before applying changes across your catalog.
- **Watch Company-Wide Scope:** Remember that company products, promotions, categories, and pricing templates apply across every store in your organization.
- **Confirm Results:** Ask the assistant to read back the updated settings, or verify the changes directly in **BLAZE Retail**.
- **Restrict Access for Reporting:** If you only need read-only reporting, connect using a view-only BLAZE login or disable write tools in your AI app's connector settings.
- **Protect Customer Privacy:** AI responses may contain member details and sensitive sales data—do not paste chat outputs into public channels.

---

### Troubleshooting

| **Issue** | **Resolution** |
| --- | --- |
| **"MCP isn't enabled"** | Ask your Account Admin to enable the MCP add-on under **Settings \> Products**. |
| **Missing stores or data** | The connector only displays stores and data assigned to your BLAZE role. Ask your admin to update your role and store permissions, then reconnect. |
| **Assistant isn't using BLAZE** | Confirm **BLAZE Retail** is enabled in your chat tools and mention `"BLAZE Retail"` in your prompt. In ChatGPT, type `@` and select **BLAZE Retail**. |
| **"Add custom connector" greyed out (Claude)** | Contact your Claude workspace admin to add the custom connector on your behalf. |
| **"Add custom MCP server" missing (ChatGPT)** | Developer mode may be disabled. Ask your ChatGPT workspace admin to enable it. |
| **"Invalid client" at sign-in** | Verify that the OAuth Client ID is set to `discovery-retail-mcp` and the Token Endpoint Auth Method is set to `None`. |
| **Changes did not save** | Certain settings can only be modified directly in **BLAZE Retail** (see **Limitations** above). |
| **Sign-in or OAuth errors** | Disconnect the **BLAZE Retail** connector in your AI app and complete the sign-in flow again. |

---

### Turning Off MCP Access

To disable MCP access across all connected AI apps for your entire organization:

1. Log in to **BLAZE** as an **Account Admin** or **Owner**.
2. Navigate to **Settings \> Products**.
3. Toggle off the **MCP** add-on.

> **WARNING:** Turning off the MCP add-on immediately disconnects every AI assistant (across **Retail**, **ECOM**, and **Growth**) for all users on your account.

---

### Need Help?

If you need assistance, contact **support@blaze.me** or your BLAZE representative. Please include your **store name**, the **exact prompt** you gave the assistant, and the **timestamp** of the action.

- [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content)

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- [BLAZE Growth](https://support.blaze.me/hc/en-us/articles/blaze-growth?hsLang=en)
- [Ecommerce](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#main-content)

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- [Mobile Apps](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#main-content)

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    - [Troubleshooting](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#troubleshooting)
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- [Payment Integrations](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#main-content)

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- [Compliance](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#main-content)

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