--- title: Dispatch App | DispatchPro Configuration description: DispatchPro Configuration --- [Skip to content](https://support.blaze.me/hc/en-us/articles/dispatch-app-dispatchpro-configuration#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en) - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Open main navigation Close main navigation - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en) 2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en) 3. [Delivery & Dispatch](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#delivery-dispatch) # Dispatch App | DispatchPro Configuration ## DispatchPro Configuration **Before beginning the setup for DispatchPro**, please gather the following information - Delivery Tax Rates - Regions - KML files for region coverage - Driver Setup Information If you need assistance, please contact BLAZE support via chat, phone, or email.  BLAZE phone support: 415.964.5689 option 1 BLAZE email support: support@blaze.me ### Configurations **NOTE:  Perform the setup in this order.**  - [Enable Incoming Orders](https://support.blaze.me/hc/en-us/articles/dispatch-app-dispatchpro-configuration#enable) - [Enable the Delivery Queue](https://support.blaze.me/hc/en-us/articles/dispatch-app-dispatchpro-configuration#delivery) - [Company Settings](https://support.blaze.me/hc/en-us/articles/dispatch-app-dispatchpro-configuration#company) - [Online Store](https://support.blaze.me/hc/en-us/articles/dispatch-app-dispatchpro-configuration#online) - [Delivery Tax Rates](https://support.blaze.me/hc/en-us/articles/dispatch-app-dispatchpro-configuration#tax) - [Set up Regions](https://support.blaze.me/hc/en-us/articles/dispatch-app-dispatchpro-configuration#regions) - [Assign the region to the Delivery Tax Rate](https://support.blaze.me/hc/en-us/articles/dispatch-app-dispatchpro-configuration#regions) - [Inventories](https://support.blaze.me/hc/en-us/articles/dispatch-app-dispatchpro-configuration#inventories) - [Terminals](https://support.blaze.me/hc/en-us/articles/dispatch-app-dispatchpro-configuration#terminals) - [Driver Setup](https://support.blaze.me/hc/en-us/articles/dispatch-app-dispatchpro-configuration#setup) - [Manage Employee Access](https://blaze-6831432.hs-sites.com/hc/en-us/articles/dispatch-app-manage-employee-access?hsLang=en) ### Enable Incoming Orders **NOTE:** This setting must be completed for each shop - Global Settings \> **Current Shop Settings** - Click the **Edit** button - In the third section, **Enable Incoming Orders** ![DispatchPro Configuration 1](https://support.blaze.me/hs-fs/hubfs/DispatchPro%20Configuration%201.png?width=688&height=239&name=DispatchPro%20Configuration%201.png) ### Enable the Delivery Queue This setting must be completed for each shop. - Global Settings \> **Current Shop Settings** - In the last section, Enable the **Delivery** Queue - Click on the **Save** button at the top when finished. ![DispatchPro Configuration 2](https://support.blaze.me/hs-fs/hubfs/DispatchPro%20Configuration%202.png?width=688&height=131&name=DispatchPro%20Configuration%202.png) #### Company Settings - Global Settings \> Company Settings **\> Company Info** - Click on the **Edit** Button - Scroll down to the **Dispatch Configuration** section - **Auto Accept Member:** Enabled or Disabled - **Auto Accept Incoming Orders:** Enabled or Disabled - **Auto Assign based on Regions - Incoming Orders:**  Enabled or Disabled - **Auto Accept Employee:** Select the employee profile to accept the Incoming Order - **Auto Assign based on Regions - Regular Orders:** Enabled or Disabled - **Auto Assign Drivers - Incoming Orders:** Enabled or Disabled **NOTE:** For drivers to correctly be auto-assigned to orders, the driver must be assigned to a terminal with the same Region and Inventory assignment as the order. - - **Auto Packed Incoming Orders:** Enabled or Disabled - **Auto Packed Employee:** Select the employee profile as the order packer **![DispatchPro Configuration 3](https://support.blaze.me/hs-fs/hubfs/DispatchPro%20Configuration%203.png?width=688&height=247&name=DispatchPro%20Configuration%203.png)** #### Online Store This setting must be completed for each shop. - Global Settings \> Current Shop Settings \> **Online Store** - Click the **Edit** button in the upper right corner - Scroll to the section **Enable specific inventory** **NOTE: Disabled:** Disables the Validate Inventory Availability setting - **Enabled:** - **Validate Inventory Availability:** - **By Inventory:** Online store displays only products from either all inventories or a single specified inventory to all customers. - **By Nearby Region:** Online store displays products from the inventories assigned to a region that the customer’s online store account address matches. If there is no matching address, the online store displays all products. - **By Nearby Region + Default Region:** Online store displays products from the inventories assigned to a region that the customer’s online store account address matches. If there is no matching address the online store displays products from the inventory assigned to the default region. - **Choose Inventory:**   ![DispatchPro Configuration 4](https://support.blaze.me/hs-fs/hubfs/DispatchPro%20Configuration%204.png?width=688&height=86&name=DispatchPro%20Configuration%204.png) #### Delivery Tax Rates   **NOTE**: This setting must be completed for each shop.   **NOTE:** Do not add your regions in the Delivery Tax Rates until *after* the region has been created. - Follow the steps in [Setting Up and Managing Delivery Tax Rates](https://blaze-6831432.hs-sites.com/hc/en-us/articles/retail-setting-up-and-managing-delivery-tax-rates?hsLang=en) to set up your Delivery Tax Rates   ### 4. Set up Regions   **NOTE:** 1. A "**Default**" region needs to be assigned for the auto-assign feature to function properly.             2. All fields are required             3. You must have 1 Tax Rule   - Navigate to Global Settings \> Company Settings \> **Regions** - If there are *not* any existing active regions, click the **Add Region** button to create a new parameter - If there *are* any existing active regions, click the **Edit** button to update the parameters - **Region Name:** The name of the region. Required - **Active:** This setting allows the region to be used when enabled - **Default Region:** Enable for the default region that gets applied to orders - **Delivery Fee:** Dollar amount that gets charged as the delivery fee - **Opening Hours:** The specific time that this region can start to process orders - **Closing Hours:** The specific time that this region stops processing orders - **Days Closed:** The specific day(s) that this region is closed - **Min Cart Subtotal:** The minimum the cart subtotal must be to process an order - **Free Delivery After:** The minimum amount the cart subtotal must be to get free delivery - **Delivery Tax Rate:** The tax settings for the region - Inherit from Shop or select the Delivery Tax Rate - You can also create a Delivery Tax Rate with the button.   **NOTE:** A region can be linked to only 1 Delivery Tax Rate, but a Delivery Tax Rate can be assigned to multiple regions.  If a Delivery Tax Rate is disabled, then the auto-assign process will consider the shop taxes. **Zones**: The zone determines where this region applies - - **Zipcodes:** The zip codes that will apply to this region. Required - **KML**: Only 1 active KML per region   **NOTE:**  Zipcodes must be unique to a region     **NOTE:**  KML areas can overlap, but if they do they will need to have unique operating hours     ### **How to create a KML file using Google Maps.**   **NOTE:** Best practice is to use KML files for region coverage.   - To create KML files, use this [link](https://www.google.com/maps/d/u/0/).   ****     #### Assign the region to the Delivery Tax Rate   **NOTE**: This setting must be completed for each shop.   - Global Settings \> Current Shop Settings \> **Delivery Tax Rates** - Edit each Delivery Tax Rate and assign the region. - Save each Delivery Tax Rate as you edit. - For more information on Delivery Tax Rates, click on this**[link](https://blaze-6831432.hs-sites.com/hc/en-us/articles/retail-setting-up-and-managing-delivery-tax-rates?hsLang=en)**   #### Inventories   **NOTE**: This setting must be completed for each shop.   - Global Settings \> Current Shop Settings \> **Inventories** - Verify that the Inventory to be used for the terminal has the correct region assigned to it, or enter the region for that inventory. ![DispatchPro Configuration 5](https://support.blaze.me/hs-fs/hubfs/DispatchPro%20Configuration%205.png?width=688&height=205&name=DispatchPro%20Configuration%205.png)   **NOTE:** Make sure that your terminal is pointing to the correct Inventory and also that the Inventory has the correct region assigned to it.   #### Terminals   **NOTE**: This setting must be completed for each shop.   Use this[Terminal Overview document](https://blaze-6831432.hs-sites.com/hc/en-us/articles/retail-terminal-overview?hsLang=en) to verify or create your terminal or use the quick steps below - Navigate to Global Settings \> Current Shop Settings \> **Terminals**. - If the terminals need to be added, click the **Add Terminal** button. If terminals exist, click the **Edit** button next to the desired terminal to modify. - Enter the **Terminal name** - Set the **Assigned Inventory** to the inventory created - Set the status to active. - Click the **Save** button   #### Driver Setup For more information on creating employees, click on this link [How to add Employees in Global Settings](https://blaze-6831432.hs-sites.com/hc/en-us/articles/retail-how-to-add-employees-in-global-settings?hsLang=en).     **NOTE:**  The following fields are required for the driver employee profile   - Global Settings \> **Manage Employees** - Click the **View** button to select a driver or click **Add Employee** to create a new driver - **First Name:** First name - **Last Name:** Last name - **Position:**  Delivery Driver - **Is Driver:**  Enabled - **Phone Number:** Must be a valid phone number - **Email Address:** email address - **Password:** Password - **Pin:**  Must be unique per user - **Assigned Shops:** Shops that this employee will work at - **Assigned Terminal:**  Mandatory if the Regions, Inventories, and Terminals are configured and assigned to a driver - Click on the **Save / Update** button   **NOTE:** In the Assigned Terminal field, the Terminal list will be filled with the current site selected in the upper right corner.  If you want to assign the driver a terminal from another store, you must switch between stores first.  Also, make sure that the employee is assigned to a shop where the terminal is located         #### **If you have further questions, please reach out to us at [support@blaze.me](mailto:support@blaze.me)!**   - [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content) - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs) - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce) - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions) - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing) - 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