---
title: ECOM | Connecting and Using the BLAZE ECOM MCP Connector
description: Connect Claude or ChatGPT to BLAZE ECOM Mission Control with the ECOM MCP connector. Update hours, banners and deals, or pull menu reports by chatting.
---

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# ECOM | Connecting and Using the BLAZE ECOM MCP Connector

## Run your ECOM store by chatting with AI. The BLAZE ECOM MCP connects your AI assistant (like Claude or ChatGPT) to ECOM Mission Control. Ask in plain English to update hours, banners, deals and more, or to pull a quick report on your menu.

### **What to expect**

- **Setup takes about 5 minutes.** Add one connector, then sign in with your Mission Control login.
- **It only sees what you can see.** Your existing Mission Control access carries over. Nothing new is unlocked.
- **You approve every change.** Your AI app asks before it changes anything.

### **Before you start, you'll need:**

- The **MCP add-on** turned on for your BLAZE account (ask your account admin or BLAZE rep).
- A **Mission Control login** for the stores you want to manage.
- An AI app that supports **custom connectors**, such as Claude or ChatGPT.

![blaze-ecom-mcp-flow](https://support.blaze.me/hs-fs/hubfs/blaze-ecom-mcp-flow.png?width=670&height=246&name=blaze-ecom-mcp-flow.png)

💡Tip: This article covers BLAZE ECOM (your online store). For POS data such as sales, transactions and inventory counts, use the BLAZE Retail connector.

---

**Server URL** (you'll need this in the steps below):

| Name | Server URL |
| --- | --- |
| BLAZE ECOM | `https://ecom-mcp.blaze.me/ecom-admin/mcp` |

### Connect in Claude

1. **Open Connectors.** Select your profile in the lower left, then go to **Settings \> Connectors** (under Customize),
2. **Add Connector**:  Select **Add \> Add custom connector**. 
   
   ![claude-connectors-blurred](https://support.blaze.me/hs-fs/hubfs/claude-connectors-blurred.png?width=670&height=529&name=claude-connectors-blurred.png)
3. **Fill out the form** 
     - **Name:** BLAZE ECOM
     - **MCP server URL:** `https://ecom-mcp.blaze.me/ecom-admin/mcp`
    Select **Continue**. On the next screen, leave the defaults: 
     - **Authentication:** Sign in now
     - **OAuth client:** Register automatically
    Then select **Add**.
   
   ![Claude-Connector](https://support.blaze.me/hs-fs/hubfs/Claude-Connector.jpg?width=670&height=441&name=Claude-Connector.jpg)
   
   ![Claude-Connector 2](https://support.blaze.me/hs-fs/hubfs/Claude-Connector%202.jpg?width=546&height=928&name=Claude-Connector%202.jpg)
4. **Sign in.** Select **Connect**, then log in with your **Mission Control** email and password and approve access.
   
   ![Claude-Connector 3](https://support.blaze.me/hs-fs/hubfs/Claude-Connector%203.jpg?width=670&height=461&name=Claude-Connector%203.jpg)
5. Test it. In a new chat, make sure BLAZE ECOM is turned on, then ask: *"Which stores can I access with BLAZE ECOM?"*

💡Tip: On a Claude Team or Enterprise plan, Add custom connector may be greyed out. If it is, ask your Claude admin to add the connector for you.

---

### Connect in ChatGPT

1. **Open Plugins.** Select your profile in the lower left, then go to **Settings \> Integrations \> Plugins**. You can also search Settings for **Plugins** or **Apps**.
   
   ![GPT Plugins](https://support.blaze.me/hs-fs/hubfs/GPT%20Plugins.jpg?width=337&height=1009&name=GPT%20Plugins.jpg)
   
   ![GPT apps](https://support.blaze.me/hs-fs/hubfs/GPT%20apps.jpg?width=392&height=524&name=GPT%20apps.jpg)
2. **Add the server.** In the upper right, select **Add \> Add custom MCP server**.
   
   ![GPT add connector](https://support.blaze.me/hs-fs/hubfs/GPT%20add%20connector.jpg?width=670&height=129&name=GPT%20add%20connector.jpg)
3. **Fill out the form** 
     - **Name:** BLAZE ECOM
     - **Connection:** Server URL, `https://ecom-mcp.blaze.me/ecom-admin/mcp`
     - **Authentication:** OAuth
    Check **I understand and want to continue**, then select **Create as a plugin**.
   
   ![GPT Form](https://support.blaze.me/hs-fs/hubfs/GPT%20Form.jpg?width=605&height=761&name=GPT%20Form.jpg)
4. **Sign in.** Log in with your **Mission Control** email and password and approve access.
5. Test it. In a new chat, type **@**, select **BLAZE ECOM**, then ask: “Which stores can I access with BLAZE ECOM?”

**💡**Tip**:** If Add custom MCP server doesn't appear, Developer mode may be off. On ChatGPT Business or Enterprise, ask your workspace admin. 

---

### How to ask

Just type what you want. A good request has three parts:

1. **The store:** *"At the Downtown store…"*
2. **What to do:** *"…change Saturday pickup hours…"*
3. **The details:** *"…to 10 AM – 8 PM."*

The assistant shows the current setting, tells you what it will change, and waits for you to select **Allow**.

### Settings you can change

Changes go live on your menu right away.

| Area | Ask it to… | Learn more |
| --- | --- | --- |
| Order minimums | Set the pickup or delivery order minimum | [Order Minimums](https://support.blaze.me/hc/en-us/articles/configuring-order-minimums?hsLang=en) |
| Ordering hours | Change pickup, delivery or express hours for any day, or turn a day off | [Pickup Settings](https://support.blaze.me/hc/en-us/articles/pickup-order-schedules?hsLang=en), [Delivery Settings](https://support.blaze.me/hc/en-us/articles/scheduled-delivery-order-settings?hsLang=en) |
| Holiday hours | Add, edit or remove special hours and closures | [Special Hours](https://support.blaze.me/hc/en-us/articles/configuring-special-hours?hsLang=en), [Express Special Hours](https://support.blaze.me/hc/en-us/articles/special-hours-for-express-deliveries?hsLang=en) |
| Delivery zones | Replace your delivery map with new GeoJSON zones, or clear it | [GeoJSON Delivery Zones](https://support.blaze.me/hc/en-us/articles/ecom-geojson-delivery?hsLang=en) |
| Inventories | Turn an inventory on/off; choose Pickup, Delivery and Express for it; set its delivery ZIP codes | [Manage Inventories](https://support.blaze.me/hc/en-us/articles/managing-inventories-in-tmc?hsLang=en) |
| Payment options | Turn a payment option on/off, allow tips, and choose pickup or delivery | [Payment Options](https://support.blaze.me/hc/en-us/articles/payment-options-configuration?hsLang=en) |
| Notifications & SMS | Turn order and staff alerts on/off by web, email, app or SMS; edit SMS text | [Order Status Notifications](https://support.blaze.me/hc/en-us/articles/pickup-order-status-messsages?hsLang=en) |
| Products | Hide or show a product on the menu | [Manage Products](https://support.blaze.me/hc/en-us/articles/managing-your-products?hsLang=en) |
| Categories, brands & tags | Edit category and brand details; set low-stock alerts per category; create and feature tags | [Categories](https://support.blaze.me/hc/en-us/articles/ecom-category-management?hsLang=en), [Tags](https://support.blaze.me/hc/en-us/articles/how-to-manage-tags-for-products?hsLang=en) |
| Banners | Create, schedule, reorder, pause or delete homepage banners | [Promotional Banners](https://support.blaze.me/hc/en-us/articles/manage-menu-banners?hsLang=en) |
| Deals page | Rename, reorder, feature, or show/hide a deal; add an image, disclaimer or link | [The Deals Page](https://support.blaze.me/hc/en-us/articles/deals-page-adding-promotions-coupons-rewards?hsLang=en) |
| Menu pages | Add or remove external links; show/hide pages in the header, footer or app | [External Pages](https://support.blaze.me/hc/en-us/articles/how-to-configure-pages-feature?hsLang=en) |
| SEO | Change a store page's URL, SEO title and description, or favicon | [Menu SEO](https://support.blaze.me/hc/en-us/articles/maximize-menu-seo?hsLang=en) |
| Kiosks | Turn kiosks on/off, add or rename a kiosk, and deploy updates | [Kiosks](https://support.blaze.me/hc/en-us/articles/ecom-create-and-configure-a-kiosk?hsLang=en) |

💡Tip: Delivery ZIP codes are replaced, not added to. To add one ZIP, ask: *"Add 90210 and keep the existing ZIP codes."*

### Reports you can ask for

The assistant can read your menu, inventories, deals and settings, then summarize them for you. Copy any request below and swap in your store name.

| Report | Ask this | You'll get |
| --- | --- | --- |
| Menu health check | *"List products at the Downtown store that are hidden, not valid for sale, or missing an image or description."* | Products that won't show or look incomplete, with the reason |
| Low stock | *"Which products have under 10 units in stock?"* | Products running low, by category |
| What's on sale | *"List every product on sale, with regular price, sale price and % off."* | A sale price sheet |
| Menu mix | *"How many products do I have by category and by brand?"* | Product counts per category and brand |
| Price ranges | *"Show the lowest, highest and average price per category."* | A pricing snapshot by category |
| Fulfillment map | *"Which inventories are on for pickup, delivery and express, and how many sellable products does each have?"* | Each inventory's fulfillment settings and product count |
| Deals audit | *"List all deals and coupons, which are active, featured or shown on the site, and their promo codes."* | A full view of your Deals page |
| Banner calendar | *"Show all banners with their slot, start and end dates."* | What's running when, and any slot overlaps |
| Hours & holidays | *"Show this week's hours and all upcoming special hours for pickup and delivery."* | One schedule view for every fulfillment type |
| Settings check | *"Run a configuration check and list anything that looks wrong."* | Features turned on/off, payments, notifications and schedule gaps |
| Multi-store compare | *"Compare order minimums, hours and payment options across all my stores."* | A side-by-side table of your stores |
| POS sync status | *"When did my menu last sync from the POS, and did any syncs fail?"* | Last sync time and recent sync results |

💡Tip**:** Ask for the result *"as a table"* or *"as a spreadsheet"* to share it with your team. Large menus may take a minute.

**Need sales, order or customer reports?** The ECOM MCP doesn't include order, sales or customer data. Use the **BLAZE Retail** connector for sales and transactions.

---

### What it can't do

Use **Mission Control** or contact **BLAZE Support** for these:

- Place orders, take payments or issue refunds
- Look up orders, sales or customer details
- Edit product prices, names or stock counts (these come from your POS)
- Edit a deal's discount or turn it on/off (set in your POS)
- Turn POS sync on or off
- Create new stores
- Change your menu theme or colors
- Upload a banner image from your computer (use a public image link, or upload it in **Mission Control \> Banners**)
- Manage loyalty or Outreach campaigns (use the **BLAZE Growth** connector)

### Best practices for using the MCP safely

Every approved change goes live right away. Follow these rules:

- **Use your own login.** Never share a Mission Control login. Changes are made under your name.
- **Always name the store.** Check the store name in every approval before you select **Allow**.
- **Look first, then change.** Ask for the current setting before changing it, so you can put it back.
- **Never "always allow" changes.** Keep approval on for anything that creates, edits or deletes.
- **One change at a time.** Test on one store or item, check it, then do the rest.
- **Back up before you delete.** Clearing delivery zones removes all delivery at once. Deleted banners and holiday hours can't be restored.
- **Watch for group-wide changes.** Some deal and page settings apply to every store in your group.
- **Check the result.** Ask the assistant to read it back, or look at your live menu.
- **Just need reports?** Connect with a view-only login, or block the change tools in your AI app's connector settings.
- **Keep chats private.** Replies can include store settings and setup keys. Don't paste them into public channels.
- **Follow your state's rules** for banners, deal wording and SMS messages.

### Troubleshooting

- **"MCP isn't enabled":** Ask your account admin to turn on the MCP add-on.
- **Missing stores:** The assistant only sees stores your login can access. Ask your admin to check your access, then reconnect.
- **The assistant isn't using BLAZE:** Turn on **BLAZE ECOM** for the chat and say "BLAZE ECOM" in your request. In ChatGPT, type **@** and select **BLAZE ECOM**.
- **"Add custom connector" is greyed out (Claude):** Your Claude admin needs to add the connector.
- **"Add custom MCP server" is missing (ChatGPT):** Developer mode may be off. Ask your workspace admin.
- **A change didn't stick:** Some settings come from your POS or BLAZE (see *What it can't do*). Make the change in Mission Control or contact Support.
- **Sign-in errors:** Disconnect and reconnect the connector.
- **A product isn't on the menu:** Ask *"Why isn't \[product\] showing on my menu?"*

### *Need help?*

Contact **ecomsupport@blaze.me** or your BLAZE representative. Include the store name, what you asked the assistant, and the time of the change.

 

- [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content)

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    - [State Limits](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#state-limits)
    - [New Mexico S2S](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#new-mexico-s2s)
- [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#main-content)

    - [ECOM Mission Control](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecom-mission-control)
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    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#online-store-configuration)
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- [BLAZE Growth](https://support.blaze.me/hc/en-us/articles/blaze-growth?hsLang=en)
- [Ecommerce](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#main-content)

    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#online-store-configuration)
- [Mobile Apps](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#main-content)

    - [Go To Market](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#go-to-market)
    - [Troubleshooting](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#troubleshooting)
    - [Push notifications](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#push-notifications)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#onboarding)
- [Payment Integrations](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#main-content)

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- [Compliance](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#main-content)

    - [New Mexico](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#new-mexico)

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