--- title: ECOM | Outreach Tab description: Use Outreach to market to your Blaze ECOM customers. --- [Skip to content](https://support.blaze.me/hc/en-us/articles/ecom-outreach-overview#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en) - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Open main navigation Close main navigation - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en) 2. [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en) 3. [ECOM Mission Control](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecom-mission-control) # ECOM | Outreach Tab ## Use the Outreach tab to connect with your customers. ### **What is Outreach?** The outreach tab is our hub for marketing services. You can use it to send push notifications to your app customers and email marketing campaigns to all your online customers.  **![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-15-2026-02-31-22-4740-AM.png?width=670&height=362&name=image-png-Apr-15-2026-02-31-22-4740-AM.png)** Outreach **requires** a subscription to use. Our mobile app subscription includes unlimited push notifications and our marketing add-on includes email and SMS services.  Please reach out to [sales@blaze.me](mailto:sales@blaze.me) to inquire about these services.  ### **Overview** We will cover the basics of how outreach works. Please use the following guides if you would like detailed walkthroughs on push notifications and emails: - [Click here](https://support.blaze.me/hc/en-us/articles/email-campaign-setup?hsLang=en) for our email marketing walkthrough - [Click here](https://support.blaze.me/hc/en-us/articles/outreach-campaigns?hsLang=en) for our push notification walkthrough - [Click here](https://support.blaze.me/hc/en-us/articles/ecom-outreach-sms-messaging?hsLang=en)for our SMS walkthrough #### **Triggered Campaigns** Triggered campaigns allow you to set up **automatic** messages that send based on preset conditions. You can edit the messaging for each to make it your own.  You will see real-time feedback on how many customers are interacting with your campaigns.  ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-15-2026-02-45-41-9762-AM.png?width=670&height=363&name=image-png-Apr-15-2026-02-45-41-9762-AM.png) Currently we have automated flows built to winback customers who haven't purchased in awhile, prompt new customers to order, and send abandoned cart reminders.  #### **![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-15-2026-04-47-31-3044-PM.png?width=670&height=363&name=image-png-Apr-15-2026-04-47-31-3044-PM.png)** #### **One-Time Campaigns** This section allows you to create custom **one-time** messages that can be sent instantly or scheduled for later.  You'll see data based on how customers interacted with each campaign.  ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-15-2026-02-49-59-9093-AM.png?width=670&height=364&name=image-png-Apr-15-2026-02-49-59-9093-AM.png) Use the filter in the top right to find campaigns you have created ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-15-2026-02-50-59-2543-AM.png?width=670&height=362&name=image-png-Apr-15-2026-02-50-59-2543-AM.png) #### **Targeting Customers** One-time campaigns allow you to specify a more specific audience based on purchase history or store activity.  Option 1: Pre-built Audiences Pre-built audiences target customers based on online orders over the last 2 months. You can target your top 10%-50% using this dropdown. ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-15-2026-05-15-31-9424-PM.png?width=670&height=363&name=image-png-Apr-15-2026-05-15-31-9424-PM.png) Option 2: Targeting By Store Our multi-location operators can also target customers by store. 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