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How do I access Blaze Accounts?
You can reach Accounts from inside Growth or the Outreach tab within Mission Control - when you need to top up, use the "buy credits" button, which takes you to Blaze Accounts.
Blaze Accounts Dashboard
The accounts dashboard has the following sections:
- Usage - Track credit consumption and manage top-ups.
- Payments - Payment methods and invoice history.
- Users - People with access to this Blaze account.
- Roles - Custom roles and the permissions they grant.
- Settings - Account preferences and billing configuration.
Usage
This is where you can track you credit consumption and buy more SMS credits.
What happens when I run out of SMS Credits?
You'll see in Growth a low-credit warning when setting up a campaign, with a button to buy more credits. If you send immediately without enough credits, you'll be blocked until you top up.
If you schedule the campaign, it won't block you - you'll get the warning but can still schedule, and credits are only captured at send time. If you're still short when it's time to send, the campaign goes on hold until you add credits(if you top up in the meantime and have enough credits, the campaign will send normally.)
Buying SMS Credits
Click on "+ Buy SMS Credits"
Select how many credits you would like to purchase.
Why don't I have a default payment method defined when I try to buy credits?
If no default payment method is set then that means you need to haven't chosen where the charges should go yet. If you have more than one location, Accounts won't assume which one to bill, so you'll need to go to Account > Settings and set a default location as the charge destination for all credit purchases. Once a default is defined you'll be able to buy credits.
Payments
Payment methods and invoice history are located under this section.
How do I update my payment card or get an invoice copy?
For now, both are handled in ChargeOver or Chargebee — you can log in there to update your card or download an invoice.
Users
People with access to this Blaze account.
To add a new member you can click on "add member". You will need to enter in the user's email and as an option you can select their role.
If you would like to change a member's role or remove them you can do so from the three dots("...") associated with that member.
Roles
Custom roles and permissions - you will be able to create roles from this section.
Create role:
- Name - required
- Description - optional
- Permissions - required(View Account, Manage Payment Methods, Manage Users and Roles, and Purchase Credits)
Settings
Account preferences and billing configuration
General - default charging location, all charges will be billed to this location and payment method. To update please click edit and you can manage your default location and payment method.
Company locations - you can edit your company locations here on the three dots("...") if you need to mark a different store as default.
Do we switch context by shop or by company in accounts?
Accounts doesn't use shop-level context. It operates at the company level, where "company" maps to the entity defined as the Customer in ChargeOver. So when you're working in Accounts, you're acting on a company, not an individual shop.
Learn more about Growth