--- title: Growth | Growth Onboarding & Setup FAQs description: Learn how to onboard BLAZE Growth, configure 10DLC SMS setup, validate DNS email records, manage loyalty points, and distribute digital wallet cards. --- [Skip to content](https://support.blaze.me/hc/en-us/articles/growth-growth-onboarding-setup-faqs#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en) - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Open main navigation Close main navigation - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en) 2. [BLAZE Growth](https://support.blaze.me/hc/en-us/articles/blaze-growth?hsLang=en) # Growth | Growth Onboarding & Setup FAQs ## This guide addresses common questions, configuration steps, and critical gotchas when onboarding a customer onto BLAZE Growth. It covers SMS setup (10DLC), email domain authentication (DNS), loyalty points, customer wallet cards, and overall account activation. ### Prerequisites - Access to the BLAZE Growth administrative interface. - **access@blaze.me** link to request DNS access from the merchant. - Submitted 10DLC form for SMS registration. --- ### Setup & Frequently Asked Questions ##### 1. 10DLC & SMS Setup - **What is the first step when onboarding onto Growth?** Submit the 10DLC form immediately, ideally during the initial onboarding call. Tiers, multipliers, and expiration rules can be configured while the form is under review. - **How long does 10DLC approval take?** Approval typically takes 36–48 hours. During review, the status displays as "awaiting approval" / "in progress", transitioning to "connected/approved" once complete. - **Who fills in the API Key / Token fields on the SMS setup page?** Leave these fields blank. The BLAZE team monitors 10DLC approval status and will populate these once you are approved. - **Why does creating an SMS template trigger a "Forbidden" error after 10DLC approval?** 10DLC application approval is separate from technical API connection. If a "Forbidden" error occurs, email **ecomsupport@blaze.me** with a screenshot so they can finalize the connection. ##### 2. Email & DNS Setup - **What is required to enable email sending?** The merchant must grant DNS access to their domain so BLAZE ECOM Support can configure and verify your domain to validate the sending domain. - **Do returning or existing ECOM customers need to grant DNS access again?** Yes. DNS access is routinely revoked after initial tasks are completed. Merchants must grant access again via **access@blaze.me**. - **What should be done if campaign emails land in a recipient's spam folder?** If domain validation, physical addresses, preview text, and opt-out links are properly configured, deliverability depends on the recipient's spam filter and domain reputation. Instruct affected recipients to mark the email as "Not Spam" to train their provider's filter. ##### 3. Loyalty Tiers & Points - **What is the default point expiration period?** New shops automatically default to **186 days** (~6 months). - **How do you set points to never expire?** To disable point expiration, manually enter a high value, such as `999999999999`, in the expiration setting. ##### 4. Customer Status & Wallet Cards - **What is the difference between Confirmed and Unconfirmed customers?** POS customers are confirmed by default. ECOM customers become "Confirmed" once they complete contact info verification and log in. - **How can customers download their Loyalty Wallet Card?** Wallet card links can be sent individually via email or generated as a QR code from the customer's Growth profile. - **Can wallet card links be sent in bulk?** No. Wallet card links are unique to each customer. For bulk adoption on ECOM, direct logged-in customers to their `/my-account` URL, which prompts them to add the card to Apple Wallet or Google Wallet. - **Do wallet card update notifications consume SMS credits?** No. Wallet card update pings are push notifications and do not consume SMS credits. ##### Learn more about [Growth](https://support.blaze.me/hc/en-us/articles/blaze-growth?hsLang=en) - [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content) - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs) - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce) - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions) - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing) - [Members](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#members) - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#integrations) - 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