---
title: ECOM | Check In Kiosk Mode
description: This article will explain the ECOM Kiosk Check In Mode
---

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# ECOM | Check In Kiosk Mode

## This article will explain the ECOM Check In Kiosk Mode.

### **Kiosk Device and Setting Recommendations:**

**Recommend Devices:**

- Scanner: Zebra DS9308 hands-free scanner<https://www.zebra.com/us/en/products/scanners/general-purpose-hands-free-scanners/ds9300-series/ds9308.html>
- Tablet: Apple iPad/Microsoft Surface Pro

**Recommended for iOS Devices:**

- **[Disable device Auto-lock](https://support.apple.com/guide/ipad/set-a-passcode-ipad997daf9f/18.0/ipados/18.0#:~:text=Change%20when%20iPad-,automatically,-locks)**:  
    - **Open Settings:** Tap the Settings app icon on your iPad's home screen.
    - **Go to Display & Brightness:** Scroll down the Settings menu and tap on "Display & Brightness".   
      **Select Auto-Lock:** Tap on the "Auto-Lock" option.
    - **Choose Never:** Select "Never" from the list of Auto-Lock options. This will prevent the screen from automatically locking

**Recommended for Android Devices:**

- **[Fully Kiosk Browser Lockdown | Android Kiosk Mode App](https://www.fully-kiosk.com/)**

### **Kiosk Check-in Experience:**

- Existing Customers who have purchased online/in-store previously will be prompted to Scan their Driver's License and if their ID number matches with an ID number in a POS Member Profile, they'll be asked to confirm to be checked into the POS Queue.![](https://support.blaze.me/hs-fs/hubfs/image-png-Jan-20-2026-07-06-11-2452-PM.png?width=621&height=314&name=image-png-Jan-20-2026-07-06-11-2452-PM.png)
  
    - POS Member Profile is then added to the Queue automatically![](https://support.blaze.me/hs-fs/hubfs/image-png-Jan-20-2026-06-48-31-2199-PM.png?width=340&height=154&name=image-png-Jan-20-2026-06-48-31-2199-PM.png)![](https://support.blaze.me/hs-fs/hubfs/image-png-Jan-22-2026-09-25-23-8611-PM.png?width=670&height=218&name=image-png-Jan-22-2026-09-25-23-8611-PM.png)
    - **Note:** Customers can also enter Driver's License or Passport number manually
  
  ![](https://support.blaze.me/hs-fs/hubfs/image-png-Jan-20-2026-06-39-39-1502-PM.png?width=670&height=539&name=image-png-Jan-20-2026-06-39-39-1502-PM.png)
- If the scanned or manually entered ID number does not match a profile, customer can search for their Profile via phone number or email 
    - If a match is found via phone number or email, they'll be asked to confirm to be checked into the POS Queue.
  ![](https://support.blaze.me/hs-fs/hubfs/image-png-Jan-20-2026-06-43-39-3095-PM.png?width=498&height=289&name=image-png-Jan-20-2026-06-43-39-3095-PM.png)![](https://support.blaze.me/hs-fs/hubfs/image-png-Jan-20-2026-06-42-48-7782-PM.png?width=492&height=265&name=image-png-Jan-20-2026-06-42-48-7782-PM.png)
- If a customer's phone number or email is not found, they will be automatically directed to the sign up form
  
  ![](https://support.blaze.me/hs-fs/hubfs/image-png-Sep-25-2026-09-46-41-7070-PM.png?width=525&height=428&name=image-png-Sep-25-2026-09-46-41-7070-PM.png)
- If the customer has never shopped with the store before, they will need to create and account to get checked in.![](https://support.blaze.me/hs-fs/hubfs/image-png-Jan-20-2026-06-50-19-0182-PM.png?width=491&height=366&name=image-png-Jan-20-2026-06-50-19-0182-PM.png)  
  ![](https://support.blaze.me/hs-fs/hubfs/image-png-Sep-25-2026-09-42-19-3512-PM.png?width=525&height=435&name=image-png-Sep-25-2026-09-42-19-3512-PM.png)
- Once the Sign Up process has been completed, the customer profile will be created in the POS and added to the queue. ![](https://support.blaze.me/hs-fs/hubfs/image-png-Jan-20-2026-06-48-31-2199-PM.png?width=437&height=198&name=image-png-Jan-20-2026-06-48-31-2199-PM.png)![](https://support.blaze.me/hs-fs/hubfs/image-png-Jan-22-2026-09-25-39-0500-PM.png?width=670&height=218&name=image-png-Jan-22-2026-09-25-39-0500-PM.png)

 

If you have any questions or issues, please email **[ecomsupport@blaze.me](mailto:ecomsupport@blaze.me).**

 

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