Multipliers — Coming Soon

What Are Multipliers?

Multipliers let you boost the points customers earn under specific conditions. Instead of everyone always earning at the base rate, you can create time-limited or condition-based bonuses that incentives customers to shop at particular times, through particular channels, or during specific promotions.

How Multipliers Will Work

You will define a multiplier with a name, a boost value (for example, `2x`), and one or more conditions that must be met for it to apply.

Condition Types (Planned)

Multipliers can be triggered by any combination of the following:

Condition | Example

• By Channel - Online only, In-store only
• By Location - Specific store locations
• By Day - Mondays only
• By Time - Between 4 PM and 6 PM (happy hour)
• By Member Group - Specific customer segments 
• By Brand - Specific product brands

You can stack multiple conditions together. For example: earn 3x points when shopping in-store on Mondays between 4–6 PM.

How Multipliers Stack

When a customer qualifies for more than one multiplier at the same time, the Stacking Rules setting in your Loyalty Configuration determines what happens:

• Stack all: All applicable multipliers combine for the maximum total. 

• Best only: Only the single most advantageous multiplier applies, added to the customer's tier rate.

You can configure your preferred stacking rule now, even before multipliers are available. See [Enabling & Configuring Your Loyalty Program] for details.

When Will This Be Available?

Multipliers are planned for a future release as part of the full Growth loyalty suite. The current target for the complete loyalty feature set is end of Q3, with some items potentially extending to end of year.

Contact your account team for the latest timeline.

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