---
title: New Mexico | Pending Transactions (S2S Troubleshooting)
description: Troubleshoot and resolve common New Mexico CCD S2S pending transaction errors and resync compliance in BLAZE.
---

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# New Mexico | Pending Transactions (S2S Troubleshooting)

## This guide covers common pending transaction submission errors in BLAZE when syncing sales to the New Mexico Cannabis Control Division (CCD) Seed-to-Sale (S2S) system, along with step-by-step resolution paths for each error code. The Pending Transactions section in BLAZE displays any and all transactions that have failed to submit automatically to the New Mexico S2S state compliance database due to system, mapping, or limit errors.

### Common Submission Errors & Solutions

| **Error Message** | **Cause** | **Resolution** |
| --- | --- | --- |
| **Submission Error: NM CCD sale submission failed.** | General transmission or network failure during submission. | Locate the transaction in BLAZE and click **Resync Compliance** at the bottom of the page. |
| **Submission Error: NM CCD sale has no mapped CCD inventory items.** | The product inventory is not correctly mapped in S2S. | Identify the product in S2S and ensure the inventory is mapped to the **Sales Floor**. Once mapped, return to BLAZE and click **Resync Compliance**. |
| **Submission Error: DISPENSE\_FAILED: Unable to process request. One or more inventory items were not found at this location.** | Location mapping mismatch. | Verify that the inventory in BLAZE is correctly associated with the correct S2S Location ID. |
| **Submission Error: DISPENSE\_FAILED: Unable to process request. Quantity for inventory item XXXXXXXXXX cannot exceed the available amount of X.X g.** | Inventory quantity discrepancy between systems. | Check the inventory quantity in S2S to ensure it is accurate and matches the quantity available in BLAZE. |
| **Submission Error: DISPENSE\_FAILED: Unable to process request. Each ticket item must have a valid inventory item, quantity, dollar amount, and tax amount.** | Incomplete or corrupted ticket line item data. | Review ticket details in BLAZE to ensure item, quantity, dollar amount, and tax fields are fully populated before resyncing. |
| **Submission Error: NM CCD medical card validation failed.** | Incorrect medical member details or consumer profile settings. | Verify the member's medical card number in BLAZE and ensure their **Consumer Type** is set to **MMIC**. |
| **Submission Error: DISPENSE\_FAILED: Unable to process request. Medical units used exceed the patient's remaining medical units. Units remaining: X.X. Medical units used: X.X.** | Patient has exceeded their state-allotted medical limit. | Check the patient's medical purchasing limits in S2S/BLAZE to confirm if the limit error is valid. |

#### How to Resync Pending Transactions

1. Navigate to **Compliance \> S2S Pending Transactions**.
2. Locate the failed transaction from the list using the **Receipt ID** or **Date Range**.
3. Review the error details and perform the corresponding resolution step listed in the table above.
4. Open the transaction details and scroll to the bottom of the page.
5. Click **Resync Compliance**.
6. Verify that the transaction status updates to **Submitted** and clear of errors.

**NOTE:** Always ensure inventory mapping changes (such as mapping to **Sales Floor**) are saved in S2S before selecting **Resync Compliance** in BLAZE.

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