--- title: ECOM | Redeeming Coupon and Promotional Codes description: This article will explain how coupon & promotional code discounts are redeemed on a customer's order during the checkout process. --- [Skip to content](https://support.blaze.me/hc/en-us/articles/redeeming-promotion-codes#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en) - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Open main navigation Close main navigation - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en) 2. [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en) 3. [Promotions, Discounts & Rewards](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#promotions-discounts-rewards) # ECOM | Redeeming Coupon and Promotional Codes ## This article will explain how coupon & promotional code discounts are redeemed on a customer's order during the checkout process. **Coupon/Promotional Codes** must be configured in the **Point of Sale** before a customer can apply them to their order in the Checkout process. Please refer to these articles on how to set up promotional codes. **Blaze point of sale: [Creating Promotions,](https://support.blaze.me/hc/en-us/articles/360018769193-Retail-Creating-Promotions?hsLang=en)[BOGO Promotions,](https://support.blaze.me/hc/en-us/articles/360059914313-Retail-BOGO-Promotions-Buy-One-Get-One-?hsLang=en)[Promotion Rules](https://support.blaze.me/hc/en-us/articles/360026163553-Retail-Promotion-Rules?hsLang=en)** **Treez point of sale:** [Configuration](https://support.treez.io/hc/en-us/articles/360026771051-SellTreez-Discounts-and-Rewards-Configurations), [All about Discounts](https://support.treez.io/hc/en-us/articles/360026778931-SellTreez-All-About-Discounts), [Customizing Promotions](https://support.treez.io/hc/en-us/articles/4879841297293-SellTreez-How-Can-I-Customize-Discounts-) 1. Customers will be able to enter a **Coupon Code** to apply a discount to their order during the Checkout process by clicking **Apply coupon code**.![](https://support.blaze.me/hubfs/image-png-Sep-22-2023-08-31-39-7734-PM.png) 2. **Coupon/Promotional** codes configured in **Blaze POS** are **case sensitive**. For example, ff only set up as an upper case code, customers will **HAVE** to enter the upper case version to receive the discount. 1. When configuring Promotional codes in **Blaze**, make sure to set up multiple formats of the code, separated by comma. ![](https://support.blaze.me/hubfs/Knowledge%20Base%20Import/image-png-Mar-10-2021-05-24-22-18-AM-3.png) 3. Customers will receive an error message if applying a code that is not setup correctly in the **POS**. ![](https://support.blaze.me/hubfs/image-png-Sep-22-2023-08-33-23-6517-PM.png) 4. Once the **Coupon Code** has been applied to the order, the discount total will be displayed in the **Cart Totals**.  ![](https://support.blaze.me/hubfs/image-png-Sep-22-2023-09-01-38-7044-PM.png) 5. One ***or*** multiple **Coupon Codes** may be applied to each order depending on how the codes are configured in the POS. An applied **Coupon Code** can be edited by clicking the **Edit icon** next to the **Discount**. The customer can enter a new code and click **Apply discount**. 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