---
title: Retail | BLAZE Delivery App
description: The BLAZE Delivery app is designed for Drivers and Delivery Services.
---

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1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en)
2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en)
3. [Delivery & Dispatch](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#delivery-dispatch)

# Retail | BLAZE Delivery App

## The BLAZE Delivery app is designed for Drivers and Delivery Services.

 It is optimized for a phone screen. This app can be found by searching **BLAZE Delivery** in either:

- **App Store** (Apple)  
  Apple: [https://apps.apple.com/us/app/blaze-delivery/id1482410193](https://apps.apple.com/us/app/blaze-delivery/id1482410193)
- **Google Play Store** (Android)  
  Android: [https://play.google.com/store/apps/details?id=com.blaze.retail.delivery&hl=en\_US](https://play.google.com/store/apps/details?id=com.blaze.retail.delivery&hl=en_US)

There are **5 sections** within the Delivery app: 

- [**Tasks**](https://support.blaze.me/hc/en-us/articles/retail-blaze-delivery-app#Task)
- [**Map**](https://support.blaze.me/hc/en-us/articles/retail-blaze-delivery-app#Map)
- [**Chat**](https://support.blaze.me/hc/en-us/articles/retail-blaze-delivery-app#Chat)
- [**Inventory**](https://support.blaze.me/hc/en-us/articles/retail-blaze-delivery-app#Inventory)
- [**More**](https://support.blaze.me/hc/en-us/articles/retail-blaze-delivery-app#More)

### Tasks

The **Task** section is designed for drivers to **manage orders** easily. 

- **Transaction Number:** This number is listed on the left-hand side, above the member's name.
- **Member's Name:** Only the first name is listed on the left-hand side, below the transaction number.
- **Delivery Date:** This date is listed at the bottom left corner. The date and time listed are when the order is to be delivered.
- **Member Address:** The address is listed at the top next to a small pin. This address is where the order will be delivered to.
- **Time / Date Range:** This time/date range is listed in the middle. The time and date listed on the left side are the earliest the order should be delivered to the customer, and the time and date listed on the right side are the latest the order should be delivered to the customer.
- **Items:** This is the number of items in the member's current order.
- **Time:** This is the estimated time it takes the driver to get to the member's location.
- **Distance:** This is the estimated distance it takes the driver to get the member's location.

**Order / Transaction Details**  
When the order is packed, blue icons will appear for customer & dispatch communication

- **Phone Call:** Call the customer as long as a valid phone number is in the members profile
- **Driver Chat:** Allows the drivers to chat with the dispatch team
- **SMS/Text:** Allows the driver to text the member directly via sms  
  Note\* Please be aware of state laws and standard messaging rates. If using a personal cellphone, members will receive text from users personal number. We recommended company issued phones.
  
  ![IMG\_4617](https://support.blaze.me/hs-fs/hubfs/IMG_4617.png?width=233&height=493&name=IMG_4617.png)

### Map

The **Map** section is designed for drivers to **navigate to open deliveries**. 

1\. Navigate to the **Map** section. Then, tap on a **red pin**. A **route from the driver's current location to the member's address** will appear, as well as both the **member's name** and their **transaction number**. 

2\. Tap on the **member's name** / **transaction number**.

- The **blue phone icon** will **call the member**.
- The **blue message icon** will **redirect to the chat** section to **message the dispatcher**.
- The **distance** and **time** the **driver is away from the member** will be listed at the bottom.
- Tap the **blue arrow** in the bottom right-hand corner to be **redirected to Maps** (Apple) or **Google Maps** (Android).

 ![BLAZE Delivery App 1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/BLAZE%20Delivery%20App%201.png?width=309&height=550&name=BLAZE%20Delivery%20App%201.png)                  ![BLAZE Delivery App 2](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/BLAZE%20Delivery%20App%202.png?width=310&height=551&name=BLAZE%20Delivery%20App%202.png)

### Chat

The **Chat** section is designed for **drivers to communicate with dispatchers**.

- If a **chat has been opened** for an *active order* in either the **Task**, **Map**, or **Chat** section, it will **appear here**.
- **Chats can be started** for *active orders* in the **Chat** section by tapping the **blue message icon** in the bottom right-hand corner.

![BLAZE Delivery App 3](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/BLAZE%20Delivery%20App%203.png?width=306&height=544&name=BLAZE%20Delivery%20App%203.png)                    ![BLAZE Delivery App 4](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/BLAZE%20Delivery%20App%204.png?width=305&height=542&name=BLAZE%20Delivery%20App%204.png)

### Inventory

The **Inventory** section is designed for drivers to **manage inventory transfers and their current stock**. There are 3 parts within this section: **Incoming**, **Accepted**, and **My Stock**. 

Navigate to the section that you wish to learn more about. 

### Incoming

The **Incoming** tab is for **transfers made from the web to the driver's inventory**. 

- Tap the desired transfer to **view** and **accept the incoming inventory**.
- To accept the transfer, the permission "**Inventory transfer in web**" needs to be **enabled** for the **Drivers** in the **Roles & Permissions** section with **Global Settings**.

![BLAZE Delivery App 5](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/BLAZE%20Delivery%20App%205.png?width=311&height=553&name=BLAZE%20Delivery%20App%205.png)                  ![BLAZE Delivery App 6](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/BLAZE%20Delivery%20App%206.png?width=312&height=555&name=BLAZE%20Delivery%20App%206.png)

![BLAZE Delivery App 7](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/BLAZE%20Delivery%20App%207.png?width=688&height=370&name=BLAZE%20Delivery%20App%207.png) 

### Accepted

The **Accepted** tab is for **transfers that have been accepted to the driver's inventory**. 

- Tap the desired transfer to **view the transferred inventory**.

![BLAZE Delivery App 8](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/BLAZE%20Delivery%20App%208.png?width=306&height=544&name=BLAZE%20Delivery%20App%208.png)

### My Stock

The **My Stock** tab is **the driver's current inventory on hand**. 

![BLAZE Delivery App 9](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/BLAZE%20Delivery%20App%209.png?width=303&height=539&name=BLAZE%20Delivery%20App%209.png)

#### More

There are 5 parts within the **More** section: **Time Management**, **Cash Drawer**, **Recent Transactions**, and **Inventory Log**.

Navigate to the section that you wish to learn more about. 

### Time Management

The **Time Management** section allows the driver to **easily clock out** or **view how long they have been clocked in** this shift. 

![BLAZE Delivery App 10](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/BLAZE%20Delivery%20App%2010.png?width=300&height=534&name=BLAZE%20Delivery%20App%2010.png)

### Cash Drawer

The **cash drawer can be opened** / **closed**, **money can be transferred into** / **out** of the drawer, and a **summary of the day's sales can be viewed**. 

- To **open the cash drawer**:  
    - Tap the blue **Start Cash Drawer** button.
    - Enter the **starting amount of cash** in the popup and tap the blue **Submit** button.
- To **transfer money into the cash drawe**r: 
    - Tap the **Paid In** / **Out** tab.
    - Tap **+ New Paid In** / **Out** button.
    - Tap the **Paid In tab**.
    - Enter the **amount** desired to add to the cash drawer.
    - *Optional*: Enter the **reason** for cash transfer.
    - Tap the blue **Submit** button.
- To **transfer money out of the cash drawer**: 
    - Tap the **Paid In** / **Out** tab.
    - Tap **+ New Paid In** / **Out** button.
    - Tap the **Paid Out** tab.
    - Enter the **amount** desired to add to the cash drawer.
    - *Optional*: Enter the **reason** for cash transfer.
    - Tap the blue **Submit** button.
- To **close the cash drawer**:      
    - Tap the blue **Close Drawer** button.
- To **reopen a closed cash drawer**:  
    - Tap the blue **Reopen Drawer** button.

### Recent Transactions

The **Recent Transactions** section is where **past transactions** placed with the logged-in terminal can be found. 

- The **transaction number** is **listed on the left**.
- The **date** and **time** the order was finalized are **listed in the middle**.
- The **status** of the order will be **listed on the right**.
- To send an emailed receipt: 
    - Tap the blue **Email Receipt** button. 
          - If the **member has linked an email** to their account, the **member's email will prepopulate**.
          - If the **member has not linked an email** to their account, **enter in the desired email**.
    - Tap the blue **Send** button.

### Inventory Log

The **Inventory Log** section is where a **history of what the driver has gone out with**, and **what they have sold** / **committed to an order**. Details pertaining to the **Product Name**, **Brand**, **Price**,**Batch SKU**, **Cannabis Type**,**Committed Qty**., **Delivered Qty**., and **Weight** / **Unit** can be found.

 

 

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