Q: I want to integrate my Onfleet account with my BLAZE account, how do I do that? A: Please review our Onfleet Integration guide to see a step by step guide.
Q: Where can I find more information on the 2-way add on?
A: Please view our Onfleet 2-Way FAQ for more information about this additional feature.
Q: I'm getting an error message I don't understand, what do I do?
A: To find a more detailed error log:
- Navigate to Global Settings > Integration Settings > Onfleet > Team
- Select the desired Team
- An error log will be listed below with a more detailed message
Q: Now that I know what the error is from the error log, how do I resolve the error?
A: Please view our Common Onfleet Errors guide.
Q: I updated my employee's profile in Onfleet / BLAZE, but I'm still getting an error message preventing me from assigning this to my employee, what do I do?
A: If a change is made in your employee's profile in either Onfleet or BLAZE, the change needs to be mirrored in the other platform. After the changes are made in BOTH Onfleet and BLAZE, the employee's team will need to be deleted and reassigned.
- Navigate to Global Settings > Integration Settings > Onfleet > Employee
- Find the desired employee profile, click the Update button
- Click the Remove Team button
- Click the Link button
- Select the desired Team
- In BLAZE Retail, reassign the order to the modified employee
Q: How do I color code my scheduled orders in Onfleet?
A: Scheduled orders can be assigned specific colored pins in BLAZE to display in Onfleet.
- Navigate to Global Settings > Integration Settings > Onfleet > Settings
- Click the Edit button
- Enable the setting Enable Colored Pins
- Assign color to the Color Mapping settings:
- Same Day
- Next Day
- Beyond Next Day
- Click the Save button
Q: How do I send unassigned orders in BLAZE to Onfleet?
A:
- Navigate to Global Settings > Integration Settings > Onfleet > Settings
- Click the Edit button
- Enable the setting Enable Unassigned Onfleet Order
- Click the Save button
Q: How do I require orders to be sent to Onfleet?
A:
- Navigate to Global Settings > Integration Settings > Onfleet > Settings
- Click the Edit button
- Enable the setting Enable Driver assignment in Dispatch for Onfleet
- Click the Save button
Q: How do I remove deleted teams from Onfleet in Blaze?
A: You will need to remove the integration in Blaze with Onfleet and then set it back up. Items deleted in Onfleet will not sync over into Blaze. Please review our Onfleet Integration Guide.