---
title: "Retail | FAQ: Metrc Integration & Troubleshooting"
description: Quick solutions for common BLAZE and Metrc integration FAQs. Learn how to resolve 401 API errors, order Metrc package tags, and troubleshoot unsynced transactions.
---

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# Retail | FAQ: Metrc Integration & Troubleshooting

## This FAQ guide provides quick, actionable solutions for common Metrc integration tasks and troubleshooting scenarios. Use this guide to resolve API connection issues, order package tags, and perform daily Go-Live check-ins to ensure your BLAZE and Metrc systems remain in sync.

- ### **Why are my Metrc packages or transfers not syncing in BLAZE?**

Third-party API instability is the most common cause of syncing issues. If Metrc is experiencing an outage, BLAZE cannot pull or push data.

1. **Check Metrc's API Status:** Verify if there is a global Metrc outage by checking their status page.
2. **Monitor Pending Transactions:** Navigate to **Compliance \> [Pending Transactions](https://retail.blaze.me/compliance/pendingtransactions)**. If the API is down, sales will accumulate here. Attempt to resubmit them manually at the end of the day.
3. **Check for a 401 Error:** Navigate to **Global Settings \> Integration Settings \> Compliance \> [Metrc Facilities](https://app.blaze.me/settings/integration/compliance/permissions)**. If you see a **401 Error** in the top right, your API key has expired and must be replaced.
   
   ![Screen Shot 2026-05-06 at 2.42.28 PM](https://support.blaze.me/hs-fs/hubfs/Screen%20Shot%202026-05-06%20at%202.42.28%20PM.png?width=670&height=252&name=Screen%20Shot%202026-05-06%20at%202.42.28%20PM.png)

#### **How to replace your Metrc API Key:**

1. Log in to Metrc, click the dropdown next to your username, and select **API Keys**.
2. Click **Generate** and copy the new API Key.
3. Log into BLAZE and navigate to **Global Settings \> Integration Settings \> Compliance \> [Metrc Facilities](https://app.blaze.me/settings/integration/compliance/permissions)**.
4. Click **Edit**, delete the old key, and paste the newly generated API Key.
5. Click the **Spyglass** icon to validate, then click **Save**.
   
   ![Screen Shot 2026-05-06 at 2.41.32 PM](https://support.blaze.me/hs-fs/hubfs/Screen%20Shot%202026-05-06%20at%202.41.32%20PM.png?width=670&height=67&name=Screen%20Shot%202026-05-06%20at%202.41.32%20PM.png)

---

- ### **How do I order new package tags in Metrc?**

Metrc limits the number of tags you can order based on your initial batch export. Follow these steps to request more:

1. Log in to your Metrc account.
2. Select the **Admin** drop-down menu and click **Tags**.
3. Click on **Order Tags**.
4. Enter the number of tags needed, fill out your shipping information, and click **Submit**.

**NOTE:** To ensure you have enough tags for future batches, calculate your order quantity by multiplying your total number of cannabis batches by 1.3 (ordering 30% extra).

**NOTE:** Package tags may take up to two weeks to be shipped and delivered. Plan your orders accordingly.

---

- ### **How do I verify my sales are syncing to Metrc after going live?**

It is recommended periodically to ensure data is flowing smoothly between BLAZE and Metrc.

1. Navigate to the [**Transactions**](https://retail.blaze.me/transactions/) tab on the left-hand menu in BLAZE.
2. Locate the **Metrc ID** column. A designated Metrc Sales ID should be populated for every successful transaction.
3. If a transaction is missing a Metrc Sales ID, click on the transaction line to open it.
4. Review the specific Metrc error listed in the transaction details.
5. Address the listed error, then click the **Resync Compliance** button to push the transaction through.
   
   ![Screen Shot 2026-05-06 at 2.56.31 PM](https://support.blaze.me/hs-fs/hubfs/Screen%20Shot%202026-05-06%20at%202.56.31%20PM.png?width=670&height=351&name=Screen%20Shot%202026-05-06%20at%202.56.31%20PM.png)

- ### **What should I do if the Metrc ID is missing from a transaction?**

BLAZE sends sales data to Metrc in real-time. When Metrc receives the transaction successfully, they return a Metrc Transaction ID (displayed as **Metrc ID** in BLAZE). If Metrc experiences downtime or fails to return this ID, you will need to manually re-submit the transaction.

1. Identify the transaction missing the **Metrc ID** within the **Transactions** section.
2. Click on the transaction to view the specific error message preventing the sync.
3. Review our guide on common Metrc submission errors and how to address them**[here](https://support.blaze.me/hc/en-us/articles/retail-how-to-address-metrc-transaction-submission-errors?hsLang=en)** to ensure the data is corrected before moving forward.
4. Once the root error is resolved, open the transaction and click **Resync Compliance** buttonto successfully push the data through.

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