---
title: Retail | Managing Online Customers
description: "Online Customers\n\nBLAZE accommodates the ability for customers to sign up online via our third-party integrations such as "Weedmaps, Dutchie, IHeartJane, Tymber,  WooCommerce, etc." "
---

[Skip to content](https://support.blaze.me/hc/en-us/articles/retail-managing-online-customers#main-content)

[![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en)

- [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles)

Open main navigation

Close main navigation

- [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles)

 Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here...

- There are no suggestions because the search field is empty.

1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en)
2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en)
3. [Members](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#members)

# Retail | Managing Online Customers

## Online Customers BLAZE accommodates the ability for customers to sign up online via our third-party integrations such as "Weedmaps, Dutchie, IHeartJane, Tymber,  WooCommerce, etc."

### Online Customers Overveiw

- [Prerequisites](https://support.blaze.me/hc/en-us/articles/retail-managing-online-customers#prerequisites)
- [Accepting Online Customers](https://support.blaze.me/hc/en-us/articles/retail-managing-online-customers#accept)
- [Pending Customers](https://support.blaze.me/hc/en-us/articles/retail-managing-online-customers#pending)
- [Rejecting Online Customers](https://support.blaze.me/hc/en-us/articles/retail-managing-online-customers#rejecting)

### Prerequisites

![new member signup blaz](https://support.blaze.me/hs-fs/hubfs/new%20member%20signup%20blaz.jpeg?width=688&height=633&name=new%20member%20signup%20blaz.jpeg)

 

Once the customer has registered via an online source, the member's information is brought into BLAZE and can be located from the "Online Customers" tab.

Users can search for members by the different categories "Today," "Pending," "Accepted," and "Rejected" seen at the top of the page.

### Accepting Online Customers

Once the Online member has been accepted, their profile will be added to the Members section and will function as normal members moving forth.

![online customers](https://support.blaze.me/hs-fs/hubfs/online%20customers.jpeg?width=688&height=361&name=online%20customers.jpeg)

### Pending Customers

#### If an account has been created via an online source but an order has not yet been placed, the customer's info will appear in the "Pending" tab.

Select the member to view the member's details.

![accept online member blaze](https://support.blaze.me/hs-fs/hubfs/accept%20online%20member%20blaze.jpeg?width=688&height=390&name=accept%20online%20member%20blaze.jpeg)

### Rejecting Online Customers

As seen above, the user can accept or decline the member and modify many different details in the non-grayed fields.

- [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content)

    - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs)
    - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce)
    - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions)
    - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing)
    - [Members](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#members)
    - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#integrations)
    - [Reporting](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#reporting)
    - [Metrc](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#metrc)
    - [Delivery & Dispatch](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#delivery-dispatch)
    - [Getting Started](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#getting-started)
    - [BioTrack](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#biotrack)
    - [Promotions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#promotions)
    - [Point of Sale (POS)](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#point-of-sale-pos)
    - [Purchase Orders](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#purchase-orders)
    - [Insights](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#insights)
    - [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#blazepay)
    - [Compliance & Taxes](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#compliance-taxes)
    - [Inventory Management](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#inventory-management)
    - [Hardware & Labels](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#hardware-labels)
    - [Web POS App](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#web-pos-app)
    - [State Limits](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#state-limits)
    - [New Mexico S2S](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#new-mexico-s2s)
- [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#main-content)

    - [ECOM Mission Control](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecom-mission-control)
    - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecommerce)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#onboarding)
    - [Website Content](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#website-content)
    - [Mobile Apps](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#mobile-apps)
    - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#seo)
    - [General](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#general)
    - [Promotions, Discounts & Rewards](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#promotions-discounts-rewards)
    - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#integrations)
    - [WordPress](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#wordpress)
    - [Order Notifications](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#order-notifications)
    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#online-store-configuration)
    - [Customization](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#customization)
- [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#main-content)

    - [Cashless ATM](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#cashless-atm)
- [BLAZE Growth](https://support.blaze.me/hc/en-us/articles/blaze-growth?hsLang=en)
- [Ecommerce](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#main-content)

    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#online-store-configuration)
- [Mobile Apps](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#main-content)

    - [Go To Market](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#go-to-market)
    - [Troubleshooting](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#troubleshooting)
    - [Push notifications](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#push-notifications)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#onboarding)
- [Payment Integrations](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#main-content)

    - [Birchmount](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#birchmount)
- [BLAZE Sites](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#main-content)

    - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#seo)
    - [General](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#general)
    - [Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#widgets)
    - [BLAZE Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#blaze-widgets)
    - [3rd Party Apps](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#3rd-party-apps)
- [Company Products](https://support.blaze.me/hc/en-us/articles/company-products?hsLang=en)
- [SSO(Single Sign-On)](https://support.blaze.me/hc/en-us/articles/ssosingle-sign-on?hsLang=en)
- [BLAZE Brands](https://support.blaze.me/hc/en-us/articles/blaze-brands?hsLang=en)
- [Product Catalog](https://support.blaze.me/hc/en-us/articles/product-catalog?hsLang=en)
- [Compliance](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#main-content)

    - [New Mexico](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#new-mexico)

[![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png "BLAZE-Logo-Blue (2)")](http://blaze.me)

BLAZE US Help Center

Copyright © 2026, BLAZE Solutions Inc.