--- title: "Retail | Member Merge: Merged Profiles on a Member's Profile" description: Learn how to view and navigate merged customer profiles in BLAZE Retail Web, including accessing secondary records and checking individual order histories. --- [Skip to content](https://support.blaze.me/hc/en-us/articles/retail-member-merge-merged-profiles-on-a-members-profile#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en) - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Open main navigation Close main navigation - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en) 2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en) 3. [Member Merge](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#member-merge) # Retail | Member Merge: Merged Profiles on a Member's Profile ## Learn how to view and navigate merged customer profiles in BLAZE Retail Web, including accessing secondary records and checking individual order histories. **After a merge,** a member's profile in BLAZE Retail Web will display how it is linked to other accounts. The main record lists all the secondary profiles that were merged into it, while each secondary record displays a banner naming the main record it was merged into. --- ### On a Main Record 1. Navigate to **Members** and open the customer's profile. 2. Next to the member's name, a **Main record** label will appear, indicating that other profiles have been merged into this one. 3. Click to open the **Merged Profiles** tab. (On a mobile device, choose **Merged Profiles** from the tab dropdown list). 4. This tab lists every secondary profile merged into this main record. | **Column** | **Description** | | --- | --- | | **Member** | Displays the ID photo, name, and "Member since" date. A profile that was deleted after the merge will display as "DELETED". | | **Phone** | The secondary profile's phone number. | | **Email** | The secondary profile's email address. | | **Merged** | Displays the exact merge date, and "by" the employee who performed the merge. |      5.   Click **View Profile** to open any merged secondary profile (for example, if you need to review                its specific order history). **NOTE:** Each merged profile keeps its own unique order and loyalty history. Scanning a merged profile's physical license at the register will automatically find and open the main record. If more than 100 profiles were merged into one single record, the tab will display the 100 most recent merges and read, "Showing the 100 most recently merged profiles." --- ### On a Secondary Record A merged secondary profile is hidden and no longer appears in the standard member search. However, you can still access and open it from the main record's **Merged Profiles** tab or, for 30 days after the merge, from the **What was merged** list on the run's page in the Member Merge tool. When you view a secondary record, a banner at the top reads **Merged into** followed by the main record's name, the date, and the employee who executed the merge (e.g., "Merged into Jane Smith on 10/06/2026 by Alex Lee."). You can click **Open main profile** on this banner to navigate directly to the primary active record. --- ### Common Status Messages While navigating the **Merged Profiles** tab, you may encounter the following messages: - **"No merged profiles."**: No secondary profiles are currently merged into this specific record. - **"Merged profiles could not be loaded. Reload the page to try again."**: There was a temporary connection error. Simply refresh your browser page to try again. --- ### Things to Know - **Order history is not combined.** The main record's profile only displays the orders placed directly under that main profile. To view past transactions from a secondary account, you must open each merged profile individually. **IMPORTANT:** A merge can be undone, but this action cannot be performed directly from the member's profile. 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