--- title: Retail | Why Can't I Use My Old Password to Log In?  description: Learn why password login is disabled at BLAZE and how to seamlessly access your account using Social Login or Enterprise SSO. --- [Skip to content](https://support.blaze.me/hc/en-us/articles/retail-why-cant-i-use-my-old-password-to-log-in-#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en) - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Open main navigation Close main navigation - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en) 2. [SSO(Single Sign-On)](https://support.blaze.me/hc/en-us/articles/ssosingle-sign-on?hsLang=en) # Retail | Why Can't I Use My Old Password to Log In? ## If you're seeing a message that says "Password login is disabled" or you can't find the password field on the BLAZE login page, it's because your account has been migrated to Single Sign-On (SSO). This is a security enhancement that streamlines your login experience across all BLAZE products. #### **Why Password Login is Disabled** Once SSO is enabled for your account, BLAZE disables password-based authentication for security and user experience reasons: #### **Security Benefits** - **Stronger authentication** — SSO leverages your identity provider's security policies (MFA, password complexity, conditional access) - **Reduced password fatigue** — no need to remember multiple passwords for different applications - **Centralized security management** — IT admins can enforce consistent security policies across all applications #### **User Experience Benefits** - **Single login** — authenticate once and access all BLAZE products without re-entering credentials - **Faster access** — no need to type passwords repeatedly - **Seamless navigation** — use the App Switcher to move between Retail Admin, POS, and ECOM instantly #### **How to Log In** > ***Note:** The source content for this section was truncated. Please update with the remaining instructions on how users should log in after migration to SSO (i.e., directing them to Social Login or Enterprise SSO based on their account tier).* #### **Related Articles** - [What is Single Sign-On (SSO) at BLAZE?](https://support.blaze.me/hc/en-us/articles/retail-what-is-single-sign-on-sso-at-blaze?hsLang=en) - [How to Sign In with Social Login (Google or Microsoft)](https://support.blaze.me/hc/en-us/articles/retail-how-to-sign-in-with-social-login-google-or-microsoft?hsLang=en) - [Understanding Enterprise SSO at BLAZE](https://support.blaze.me/hc/en-us/articles/retail-understanding-enterprise-sso-at-blaze?hsLang=en) - [Troubleshooting SSO Login Issues](https://support.blaze.me/hc/en-us/articles/retail-troubleshooting-sso-login-issues?hsLang=en) - [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content) - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs) - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce) - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions) - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing) - [Members](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#members) - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#integrations) - [Reporting](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#reporting) - [Metrc](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#metrc) - [Delivery & Dispatch](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#delivery-dispatch) - [Getting Started](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#getting-started) - [BioTrack](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#biotrack) - [Promotions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#promotions) - [Point of Sale (POS)](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#point-of-sale-pos) - [Purchase Orders](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#purchase-orders) - [Insights](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#insights) - [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#blazepay) - [Compliance & Taxes](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#compliance-taxes) - [Inventory Management](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#inventory-management) - [Hardware & Labels](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#hardware-labels) - [Web POS App](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#web-pos-app) - [State Limits](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#state-limits) - [New Mexico S2S](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#new-mexico-s2s) - [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#main-content) - [ECOM Mission Control](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecom-mission-control) - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecommerce) - [Onboarding](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#onboarding) - [Website Content](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#website-content) - [Mobile Apps](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#mobile-apps) - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#seo) - [General](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#general) - [Promotions, Discounts & Rewards](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#promotions-discounts-rewards) - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#integrations) - [WordPress](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#wordpress) - [Order Notifications](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#order-notifications) - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#online-store-configuration) - [Customization](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#customization) - [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#main-content) - [Cashless ATM](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#cashless-atm) - [BLAZE Growth](https://support.blaze.me/hc/en-us/articles/blaze-growth?hsLang=en) - [Ecommerce](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#main-content) - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#online-store-configuration) - [Mobile Apps](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#main-content) - [Go To Market](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#go-to-market) - [Troubleshooting](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#troubleshooting) - [Push notifications](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#push-notifications) - [Onboarding](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#onboarding) - [Payment Integrations](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#main-content) - [Birchmount](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#birchmount) - [BLAZE Sites](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#main-content) - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#seo) - [General](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#general) - [Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#widgets) - [BLAZE Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#blaze-widgets) - [3rd Party Apps](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#3rd-party-apps) - [Company Products](https://support.blaze.me/hc/en-us/articles/company-products?hsLang=en) - [SSO(Single Sign-On)](https://support.blaze.me/hc/en-us/articles/ssosingle-sign-on?hsLang=en) - [BLAZE Brands](https://support.blaze.me/hc/en-us/articles/blaze-brands?hsLang=en) - [Product Catalog](https://support.blaze.me/hc/en-us/articles/product-catalog?hsLang=en) - [Compliance](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#main-content) - [New Mexico](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#new-mexico) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png "BLAZE-Logo-Blue (2)")](http://blaze.me) BLAZE US Help Center Copyright © 2026, BLAZE Solutions Inc.