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Retail | Why Can't I Use My Old Password to Log In? 

If you're seeing a message that says "Password login is disabled" or you can't find the password field on the BLAZE login page, it's because your account has been migrated to Single Sign-On (SSO). This is a security enhancement that streamlines your login experience across all BLAZE products.

Why Password Login is Disabled

Once SSO is enabled for your account, BLAZE disables password-based authentication for security and user experience reasons:

Security Benefits

  • Stronger authentication — SSO leverages your identity provider's security policies (MFA, password complexity, conditional access)
  • Reduced password fatigue — no need to remember multiple passwords for different applications
  • Centralized security management — IT admins can enforce consistent security policies across all applications

User Experience Benefits

  • Single login — authenticate once and access all BLAZE products without re-entering credentials
  • Faster access — no need to type passwords repeatedly
  • Seamless navigation — use the App Switcher to move between Retail Admin, POS, and ECOM instantly

How to Log In

Note: The source content for this section was truncated. Please update with the remaining instructions on how users should log in after migration to SSO (i.e., directing them to Social Login or Enterprise SSO based on their account tier).

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