---
title: Growth | Understanding SMS/MMS Credits and Costing
description: This article explains how credits are used when you send SMS and MMS marketing campaigns, so you know what to expect from your balance.
---

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# Growth | Understanding SMS/MMS Credits and Costing

## This article explains how credits are used when you send SMS and MMS marketing campaigns, so you know what to expect from your balance.

### How Credits Are Calculated

| Message type | Cost |
| --- | --- |
| **SMS** | 1 credit **per page** — a page is up to 140 characters. A message longer than 140 characters splits into multiple pages, each consuming 1 credit. |
| **MMS** | 3 credits per message (a message becomes MMS whenever an image is attached), plus 1 credit per page, as above. |

*Example: A short message with one image and under 140 characters of text costs 4 credits total (3 for the image + 1 for the page).*

#### Buy credits through the [Accounts Dashboard](https://support.blaze.me/hc/en-us/articles/growth-accounts-dashboard?hsLang=en)

---

### Why You Don't See A Cost Estimate While Building A Campaign

The final cost depends on your finished message length and whether an image is attached — both can change until you're ready to send. Because of this, the campaign builder doesn't show a running cost estimate while you're still drafting.

---

### When Credits Are Deducted

Credits are held at **send time**, not when you create or schedule a campaign. You can build and schedule a campaign without it affecting your credit balance — the deduction happens only once messages actually go out.

---

### What Happens If You Run Out of Credits

- **Recurring/triggered campaigns** (like birthday or win-back messages): if you don't have enough credits, the campaign is placed **on hold** until you add more credits.
- **One-time campaigns**: the system estimates the cost before sending. If the estimated cost is more than your available credits, the campaign is **blocked**, and you'll see a link to purchase more credits.

---

### Credit Rollover

- Your monthly plan credit allowance does not carry over to the next month.
- Any additional credits you purchase beyond your plan allowance do carry over and won't expire at month's end.

---

### Questions about your balance?

If you notice a discrepancy in your credit balance or have questions about a charge, reach out to your ECOM Support team, ecomsupport@blaze.me for assistance. 

 

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