---
title: Retail | Web POS App Overview
description: This overview will walkthrough the Web POS App's features and workflows. This is designed to be used on your PC with preferred web browser, Google Chrome.
---

[Skip to content](https://support.blaze.me/hc/en-us/articles/web-pos-app-overview#main-content)

[![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en)

- [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles)

Open main navigation

Close main navigation

- [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles)

 Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here...

- There are no suggestions because the search field is empty.

1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en)
2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en)
3. [Web POS App](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#web-pos-app)

# Retail | Web POS App Overview

## This overview will walkthrough the Web POS App's features and workflows. This is designed to be used on your PC with preferred web browser, Google Chrome.

#### [Retail | Web POS Supported Hardware](https://support.blaze.me/hc/en-us/articles/retail-web-pos-hardware-compatibility?hsLang=en) [FAQ's](https://support.blaze.me/hc/en-us/articles/web-pos-app-overview#FAQ)

[Roles and Permissions](https://app.blaze.me/settings/company/roles) are managed with the APP option in Company, Global Settings

![Screenshot 2024-07-24 at 2.36.14 PM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-24%20at%202.36.14%20PM.png?width=688&height=97&name=Screenshot%202024-07-24%20at%202.36.14%20PM.png) 

Login to [app.blaze.me](https://app.blaze.me/)  
Use your BLAZE Employee credential to login and select POS option

![Screenshot 2024-07-23 at 8.29.50 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-23%20at%208.29.50%20AM.png?width=688&height=400&name=Screenshot%202024-07-23%20at%208.29.50%20AM.png)

Use your BLAZE employee pin to pin-in 

![Screenshot 2024-07-16 at 12.42.05 PM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-16%20at%2012.42.05%20PM.png?width=688&height=377&name=Screenshot%202024-07-16%20at%2012.42.05%20PM.png)

Select the following to assign the users session:

- Shop
- Terminal
- Inventory 

![Screenshot 2024-07-16 at 12.43.28 PM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-16%20at%2012.43.28%20PM.png?width=688&height=335&name=Screenshot%202024-07-16%20at%2012.43.28%20PM.png)

After logging in, you will see the main POS dashboard

*Left Hand Side Menu*  
[**Orders**](https://support.blaze.me/hc/en-us/articles/web-pos-app-overview#orders)  
[**Members**](https://support.blaze.me/hc/en-us/articles/web-pos-app-overview#Members)  
[**Cash Drawer**](https://support.blaze.me/hc/en-us/articles/web-pos-app-overview#cash)  
**[Transactions](https://support.blaze.me/hc/en-us/articles/web-pos-app-overview#transactions)  
[Settings](https://support.blaze.me/hc/en-us/articles/web-pos-app-overview#settings)**

#### **Orders Section**

 Where all active orders exist. Use the queue selections at the top to navigate your orders respective to the specific queue type they are active in.

- **My Orders** - All orders assigned to you as an employee
- **Walk-in** - All orders assigned as a walk-in order
- **Pick Up** - All orders assigned as a pick up order
- **Delivery** - All orders assigned as a delivery order
- **Incoming** - All online orders placed to sync with BLAZE
- **New Order** - Create a new order 

![Screenshot 2024-07-16 at 12.48.58 PM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-16%20at%2012.48.58%20PM.png?width=688&height=395&name=Screenshot%202024-07-16%20at%2012.48.58%20PM.png)

**Filter Tool**

Filter tool allows you to refine your orders with the following:

- Status 
    - Prepare - Any order that's in the prepare cart 
    - Fulfill - Any order that's needing to be fulfilled
    - Pay - Any order ready for payment
- Checkout Type  
    - Toggle to either see only your current terminal assigned order OR all order depending on the queue selection from the top header.

![Screenshot 2024-07-22 at 11.23.45 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-22%20at%2011.23.45%20AM.png?width=688&height=287&name=Screenshot%202024-07-22%20at%2011.23.45%20AM.png)

**Members Section**

- Search members manually or with scanner when connected
- New Member button top right to add/create any new members

![Screenshot 2024-07-22 at 10.46.50 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-22%20at%2010.46.50%20AM.png?width=688&height=400&name=Screenshot%202024-07-22%20at%2010.46.50%20AM.png)

**Processing an order actions**

1\. Select the bubble left of the name for next options to process the order

2\. Select the Queue type and/or employee you wish to assign this order to

3\. **Add to queue** or **start order** to expedite the order processing

![Screenshot 2024-07-22 at 10.50.19 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-22%20at%2010.50.19%20AM.png?width=688&height=400&name=Screenshot%202024-07-22%20at%2010.50.19%20AM.png)

**Member Profile **

By selecting the member from the view above will bring you to the member profile

- **Edit** - bottom right to edit the member and make changes 
- **Add to queue -** bottom right to process the order

![Screenshot 2024-07-22 at 10.57.16 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-22%20at%2010.57.16%20AM.png?width=688&height=401&name=Screenshot%202024-07-22%20at%2010.57.16%20AM.png)

#### Cash Drawer

![Screenshot 2024-07-22 at 11.51.08 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-22%20at%2011.51.08%20AM.png?width=688&height=400&name=Screenshot%202024-07-22%20at%2011.51.08%20AM.png)

Start new Drawer then enter the starting cash amount and confirm

![Screenshot 2024-07-22 at 11.53.10 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-22%20at%2011.53.10%20AM.png?width=688&height=396&name=Screenshot%202024-07-22%20at%2011.53.10%20AM.png)

After starting a new cash drawer you will see the next page to view the cash drawer activity

![Screenshot 2024-07-22 at 11.54.19 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-22%20at%2011.54.19%20AM.png?width=688&height=401&name=Screenshot%202024-07-22%20at%2011.54.19%20AM.png)

**Add Entry** 

- **Paid In** - Amount being deposited in the cash drawer
- **Paid Out** - Amount being withdrawn from the cash drawer
- **Cash Transfer** - Transfer cash from one terminal to another terminal 

![Screenshot 2024-07-22 at 11.56.05 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-22%20at%2011.56.05%20AM.png?width=688&height=398&name=Screenshot%202024-07-22%20at%2011.56.05%20AM.png)

#### Transactions

All completed transactions will show within this section

![Screenshot 2024-07-23 at 12.03.14 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-23%20at%2012.03.14%20AM.png?width=688&height=292&name=Screenshot%202024-07-23%20at%2012.03.14%20AM.png)

Select the transaction number hyperlink to view order details, void and/or refunds.

![Screenshot 2024-07-23 at 12.05.10 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-23%20at%2012.05.10%20AM.png?width=688&height=401&name=Screenshot%202024-07-23%20at%2012.05.10%20AM.png)

Settings 

![Screenshot 2024-07-24 at 2.38.25 PM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-07-24%20at%202.38.25%20PM.png?width=688&height=388&name=Screenshot%202024-07-24%20at%202.38.25%20PM.png)

**POS**

- **Inventory** - view list of all inventory quantity, weight per unit, and price

**Manager Settings**

- Cash Drawer - manually pop open drawer
- Change shop, terminal or inventory

**Logging Level**

- Logging type within the console

**Printers**

- Primary - Main printer connected to device for physical receipts 
- Fulfillment - Printer in BOH to send fulfillment receipt to
- Label Maker - Print label for exit/deli style 

 

### FAQ's - Frequently Asked Questions

**Q: Enable Batch Quantities Sync - Settings**

A: This setting is specific to Fulfillment checkout types only. Disabled as default for optimal performance when using Direct checkout type. 

![Screenshot 2024-08-19 at 11.54.30 AM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-08-19%20at%2011.54.30%20AM.png?width=688&height=542&name=Screenshot%202024-08-19%20at%2011.54.30%20AM.png)

**Q: Cash Drawer Important Notice Notification**

A: This settings can be adjusted within your Global Settings \> Current Shop Settings \> Notifications \> Max Cash Drawer Limit. Enter a cash amount in your settings for when the cash drawer exceeds a certain limit.

![Screenshot 2024-08-19 at 12.00.10 PM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-08-19%20at%2012.00.10%20PM.png?width=688&height=339&name=Screenshot%202024-08-19%20at%2012.00.10%20PM.png)

![Screenshot 2024-08-19 at 12.01.19 PM](https://support.blaze.me/hs-fs/hubfs/Screenshot%202024-08-19%20at%2012.01.19%20PM.png?width=688&height=306&name=Screenshot%202024-08-19%20at%2012.01.19%20PM.png)

 

- [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content)

    - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs)
    - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce)
    - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions)
    - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing)
    - [Members](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#members)
    - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#integrations)
    - [Reporting](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#reporting)
    - [Metrc](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#metrc)
    - [Delivery & Dispatch](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#delivery-dispatch)
    - [Getting Started](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#getting-started)
    - [BioTrack](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#biotrack)
    - [Promotions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#promotions)
    - [Point of Sale (POS)](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#point-of-sale-pos)
    - [Purchase Orders](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#purchase-orders)
    - [Insights](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#insights)
    - [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#blazepay)
    - [Compliance & Taxes](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#compliance-taxes)
    - [Inventory Management](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#inventory-management)
    - [Hardware & Labels](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#hardware-labels)
    - [Web POS App](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#web-pos-app)
    - [State Limits](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#state-limits)
    - [New Mexico S2S](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#new-mexico-s2s)
- [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#main-content)

    - [ECOM Mission Control](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecom-mission-control)
    - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecommerce)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#onboarding)
    - [Website Content](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#website-content)
    - [Mobile Apps](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#mobile-apps)
    - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#seo)
    - [General](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#general)
    - [Promotions, Discounts & Rewards](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#promotions-discounts-rewards)
    - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#integrations)
    - [WordPress](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#wordpress)
    - [Order Notifications](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#order-notifications)
    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#online-store-configuration)
    - [Customization](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#customization)
- [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#main-content)

    - [Cashless ATM](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#cashless-atm)
- [BLAZE Growth](https://support.blaze.me/hc/en-us/articles/blaze-growth?hsLang=en)
- [Ecommerce](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#main-content)

    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#online-store-configuration)
- [Mobile Apps](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#main-content)

    - [Go To Market](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#go-to-market)
    - [Troubleshooting](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#troubleshooting)
    - [Push notifications](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#push-notifications)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#onboarding)
- [Payment Integrations](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#main-content)

    - [Birchmount](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#birchmount)
- [BLAZE Sites](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#main-content)

    - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#seo)
    - [General](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#general)
    - [Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#widgets)
    - [BLAZE Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#blaze-widgets)
    - [3rd Party Apps](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#3rd-party-apps)
- [Company Products](https://support.blaze.me/hc/en-us/articles/company-products?hsLang=en)
- [SSO(Single Sign-On)](https://support.blaze.me/hc/en-us/articles/ssosingle-sign-on?hsLang=en)
- [BLAZE Brands](https://support.blaze.me/hc/en-us/articles/blaze-brands?hsLang=en)
- [Product Catalog](https://support.blaze.me/hc/en-us/articles/product-catalog?hsLang=en)
- [Compliance](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#main-content)

    - [New Mexico](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#new-mexico)

[![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png "BLAZE-Logo-Blue (2)")](http://blaze.me)

BLAZE US Help Center

Copyright © 2026, BLAZE Solutions Inc.