---
title: Login Issue Guide
description: This article will help you get all of your customers logged into your Tymber ecommerce store.
---

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---

[password reset](https://support.blaze.me/blog/ecommerce/tag/password-reset) [general](https://support.blaze.me/blog/ecommerce/tag/general)

# Login Issue Guide

[![Tymber Support](https://support.blaze.me/hs-fs/hubfs/secondary%20logo_color_2@300px.png?width=50&height=50&name=secondary%20logo_color_2@300px.png)](https://support.blaze.me/blog/ecommerce/author/tymber-support)

[Tymber Support](https://support.blaze.me/blog/ecommerce/author/tymber-support)  23 January, 2023

##### This article will help you get all of your customers logged into your Tymber ecommerce store.

 

### Let's get started

Because of the unique way Tymber integrates with your point of sale system, user information must match between the two systems. This may seem frustrating at time but there are huge benefits to Tymber's unique approach to point of sale integrations that can drive more traffic and revenue to your website. 

New customers signing up on your ecommerce store typically have no issues. Occasionally a pre-existing member in your point of sale may experience a login issue and they are generally easy to resolve with the simple steps below. 

### General solutions

- [Basic Login Troubleshooting ](https://help.tymber.io/basic-login-troubleshooting)
- [Duplicate Account Restrictions](https://help.tymber.io/customer-account-duplicates)
- [Manage Your Customer Accounts](https://help.tymber.io/manage-your-customers)
- [Reset Password Sign Up for Pre-Existing POS Customers](https://help.tymber.io/password-reset-to-create-account)
- [TMC Customer Password Reset ](https://help.tymber.io/how-reset-a-customer-password)

### Solutions for Blaze POS

- [Duplicate Sign Ups](https://help.tymber.io/resolve-duplicate-blaze-sign-ups)

Solutions for Treez POS

- [How To Merge Duplicate Profiles ](https://help.tymber.io/how-to-merge-profiles-in-treez)

Previous Post

###### [How to determine what platform an order was placed on](https://support.blaze.me/blog/ecommerce/how-to-determine-what-platform-an-order-was-placed-on)

Next Post

###### [Managing Your Apple Maps Listing](https://support.blaze.me/blog/ecommerce/managing-your-apple-maps-listing)

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