---
title: Retail | Three-Step Fulfillment on the Web
description: This Checkout Type is designed for orders that are being prepared, fulfilled, and checked out by three different employees.
---

[Skip to content](https://support.blaze.me/hc/en-us/articles/retail-three-step-fulfillment-on-the-web#main-content)

[![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en)

- [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles)

Open main navigation

Close main navigation

- [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles)

 Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here...

- There are no suggestions because the search field is empty.

1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en)
2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en)
3. [Getting Started](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#getting-started)

# Retail | Three-Step Fulfillment on the Web

## This Checkout Type is designed for orders that are being prepared, fulfilled, and checked out by three different employees.

Our **Three-Step Fulfillment System** involves 3 main steps: [**Preparing the Order**](https://support.blaze.me/hc/en-us/articles/retail-three-step-fulfillment-on-the-web#Prepare), [**Fulfillment**](https://support.blaze.me/hc/en-us/articles/retail-three-step-fulfillment-on-the-web#Fulfill), and [**Checkout**](https://support.blaze.me/hc/en-us/articles/retail-three-step-fulfillment-on-the-web#Checkout). 

Global Settings

*Before* using the Three-Step Fulfillment System, it must be **enabled for the terminal**(**s**) using it. This can be done on the Web in **Global Settings**. 

1\. Navigate to BLAZE \> Global Settings \> Current Shop Settings \> Checkout Process \> Select Fulfillment Three Step

![1-1](https://support.blaze.me/hs-fs/hubfs/1-1.png?width=688&height=75&name=1-1.png)

2\. Using the **Web** Retail app, navigate to **Global Settings**. Then, under **Current Shop Settings**, select the "**Terminals**" section.  

3\. Find the desired **Terminal**(**s**) to be enabled to the Three-Step Fulfillment System. Click the blue "**Edit**" button for each Terminal. 

4\. Under **Checkout Type**, select "**Fulfillment Three Steps**." Click the blue "**Save**" button for each modified Terminal. The modified **Terminal**(**s**) are now *ready to process* orders using BLAZE's **Three-Step Fulfillment**. 

![2-1](https://support.blaze.me/hs-fs/hubfs/2-1.png?width=688&height=346&name=2-1.png)

### Prepare the Order

To start, make sure you have an open **Cash Drawer** 

Navigate to **POS** in the **Menu**

- To change **Terminals** click the **Change** button
- Click **Start Drawer**

![3-1](https://support.blaze.me/hs-fs/hubfs/3-1.png?width=688&height=333&name=3-1.png)

Navigate to **Dispatch** in the Retail Menu.

New orders can be processed by looking up an Existing Member or creating a New Member.

### Existing Member

1. If a Member already exists, navigate to **Find Member**.

- Search the member's name in the search bar
- Click inside the box to add the member to the queue
- NOTE: Click the member's name to be taken to the member's profile

![4-1](https://support.blaze.me/hs-fs/hubfs/4-1.png?width=688&height=332&name=4-1.png)

2\. You will be able to see any alerts or expiry dates for your member. Edit if needed.

- Select **Pickup** for a walk in order
- Click Continue

![5-1](https://support.blaze.me/hs-fs/hubfs/5-1.png?width=688&height=335&name=5-1.png)

3\. Click **Send to Unassigned**

![6-1](https://support.blaze.me/hs-fs/hubfs/6-1.png?width=688&height=335&name=6-1.png)

4\. You now see you have an empty transaction for your member in the **Unassigned queue.**

![7-1](https://support.blaze.me/hs-fs/hubfs/7-1.png?width=688&height=181&name=7-1.png)

**NOTE: To continue preparing the order, [skip to step 7](https://support.blaze.me/hc/en-us/articles/retail-three-step-fulfillment-on-the-web#Skip)in the following New Member section.**

### New Member

1\. To sign up a New Member, navigate to **Dispatch** and click **New Member**

![8-1](https://support.blaze.me/hs-fs/hubfs/8-1.png?width=688&height=330&name=8-1.png)

2\. Enter in the Member information and click **Save**

    NOTE: You are able to scroll down on the **New Member** window.

![9-1](https://support.blaze.me/hs-fs/hubfs/9-1.png?width=688&height=338&name=9-1.png)

3\. We are alerted here that we need to enter their Driver License information

- Click on the Member's name to view their profile

![10-1](https://support.blaze.me/hs-fs/hubfs/10-1.png?width=688&height=334&name=10-1.png)

4\. Here you are able to see the full Member Profile and make any changes that are needed

- Driver License information is located in the **Member Identification** section

![11-1](https://support.blaze.me/hs-fs/hubfs/11-1.png?width=688&height=333&name=11-1.png)

5\. After updating the information, click **Add To Queue**

![12-1](https://support.blaze.me/hs-fs/hubfs/12-1.png?width=688&height=335&name=12-1.png)

6\. Select **Add To Walk-In**

![13-1](https://support.blaze.me/hs-fs/hubfs/13-1.png?width=688&height=334&name=13-1.png)

### 7. Once your member is in your queue, navigate to **POS**

- You will see the order is in "Preparing"
- Select **Walk In** to see the transaction
- Click **Start/Resume**

![14-1](https://support.blaze.me/hs-fs/hubfs/14-1.png?width=688&height=334&name=14-1.png)

8\. Select the products for this transaction by clicking the **ADD** button of each product needed

![15-1](https://support.blaze.me/hs-fs/hubfs/15-1.png?width=688&height=334&name=15-1.png)

9\. You will be given a window to choose the quantity of product needed

- Click **Add To Cart**

![16-1](https://support.blaze.me/hs-fs/hubfs/16-1.png?width=688&height=262&name=16-1.png)

10\. You will see the products selected in the **Prep Mode** window

- Click **Next**

**![17](https://support.blaze.me/hs-fs/hubfs/17.png?width=688&height=335&name=17.png)**

11\. In Checkout you have the opportunity to edit your order if needed

- You can also add **Promotions** or **Discounts** to the order
- Click **Send To Fulfillment**

![18](https://support.blaze.me/hs-fs/hubfs/18.png?width=688&height=331&name=18.png)

### Fulfill

1\. You will see this transaction is now in the **Fulfillment** queue

- Click **Fulfillment**

**![19](https://support.blaze.me/hs-fs/hubfs/19.png?width=688&height=332&name=19.png)**

2\. In **Fulfillment** go to the transaction and click **Start/Resume**

![20](https://support.blaze.me/hs-fs/hubfs/20.png?width=688&height=334&name=20.png)

3.  When the order is ready to be packed, click **Fulfill**

![21](https://support.blaze.me/hs-fs/hubfs/21.png?width=688&height=336&name=21.png)

### Checkout

1\. The transaction is now ready to be tendered

- Click **Place Order**

![22](https://support.blaze.me/hs-fs/hubfs/22.png?width=688&height=333&name=22.png)

2\. You will be in taken to the **Payments** screen

- Choose the payment option needed
- NOTE: if using multiple payment options, click **Multiple Payments** before selecting a payment method

![23](https://support.blaze.me/hs-fs/hubfs/23.png?width=688&height=331&name=23.png)

3\. Enter your payment amount in the **Enter Amount** window

- Click **Enter**

![24](https://support.blaze.me/hs-fs/hubfs/24.png?width=688&height=333&name=24.png)

7.  On the main screen you will see the amount of **Change Due**

- You will get a pop up window to **Print** which will print the transaction, **Print Receipt**, **Go To Queue** or **Send Receipt**
- Click one of the options

![25](https://support.blaze.me/hs-fs/hubfs/25.png?width=688&height=336&name=25.png)

8\. You will then see that the transaction is completed and no longer in the queue

- Note: You can go to the **Menu** on the left and click into **Transactions** to see your past transactions

![26](https://support.blaze.me/hs-fs/hubfs/26.png?width=688&height=332&name=26.png)

 

- [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content)

    - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs)
    - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce)
    - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions)
    - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing)
    - [Members](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#members)
    - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#integrations)
    - [Reporting](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#reporting)
    - [Metrc](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#metrc)
    - [Delivery & Dispatch](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#delivery-dispatch)
    - [Getting Started](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#getting-started)
    - [BioTrack](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#biotrack)
    - [Promotions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#promotions)
    - [Point of Sale (POS)](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#point-of-sale-pos)
    - [Purchase Orders](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#purchase-orders)
    - [Insights](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#insights)
    - [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#blazepay)
    - [Compliance & Taxes](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#compliance-taxes)
    - [Inventory Management](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#inventory-management)
    - [Hardware & Labels](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#hardware-labels)
    - [Web POS App](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#web-pos-app)
    - [State Limits](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#state-limits)
    - [New Mexico S2S](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#new-mexico-s2s)
- [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#main-content)

    - [ECOM Mission Control](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecom-mission-control)
    - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecommerce)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#onboarding)
    - [Website Content](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#website-content)
    - [Mobile Apps](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#mobile-apps)
    - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#seo)
    - [General](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#general)
    - [Promotions, Discounts & Rewards](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#promotions-discounts-rewards)
    - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#integrations)
    - [WordPress](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#wordpress)
    - [Order Notifications](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#order-notifications)
    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#online-store-configuration)
    - [Customization](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#customization)
- [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#main-content)

    - [Cashless ATM](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#cashless-atm)
- [BLAZE Growth](https://support.blaze.me/hc/en-us/articles/blaze-growth?hsLang=en)
- [Ecommerce](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#main-content)

    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#online-store-configuration)
- [Mobile Apps](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#main-content)

    - [Go To Market](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#go-to-market)
    - [Troubleshooting](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#troubleshooting)
    - [Push notifications](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#push-notifications)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#onboarding)
- [Payment Integrations](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#main-content)

    - [Birchmount](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#birchmount)
- [BLAZE Sites](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#main-content)

    - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#seo)
    - [General](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#general)
    - [Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#widgets)
    - [BLAZE Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#blaze-widgets)
    - [3rd Party Apps](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#3rd-party-apps)
- [Company Products](https://support.blaze.me/hc/en-us/articles/company-products?hsLang=en)
- [SSO(Single Sign-On)](https://support.blaze.me/hc/en-us/articles/ssosingle-sign-on?hsLang=en)
- [BLAZE Brands](https://support.blaze.me/hc/en-us/articles/blaze-brands?hsLang=en)
- [Product Catalog](https://support.blaze.me/hc/en-us/articles/product-catalog?hsLang=en)
- [Compliance](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#main-content)

    - [New Mexico](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#new-mexico)

[![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png "BLAZE-Logo-Blue (2)")](http://blaze.me)

BLAZE US Help Center

Copyright © 2026, BLAZE Solutions Inc.