![BLAZE-Logo-Blue.svg]](https://support.blaze.me/hubfs/BLAZE-Logo-Blue.svg){kind=logo}
BLAZE Retail
Learn how to troubleshoot issues with BLAZE Web and retail.
FAQs
- Retail | Support Hours, Phone Number, and Email
- Retail | How to Email Receipts
- Retail | How Do I Update the Firmware On My ELO?
- Retail | How Do I Clear the Cache on My Phone or Tablet?
- Retail | Help! The Available Terminals Are Maxed Out
- Retail | Help! The Available Employees Are Maxed Out
- Retail | Help! I'm Changing My Metrc License, What Do I Do with Existing Inventory?
- Retail | Resetting Your Password / Pin
- Retail | Stronghold Order Tags
- Retail | How do I open a Incognito Window / Tab?
- Retail | How do I turn off the Ad Blocker?
- Retail | Is BLAZE HIPAA Compliant?
- Retail | Loyalty Programs FAQ's
- Retail | How To Send Reports to External Emails
- Retail | Where do I get the Information for the OMMA Reports?
- Retail | How can I change the Terminal on my iPad?
- Retail | How do I clear the cache?
- Retail | Help! BLAZE is Running Slow
- Retail | Help! I've Experienced a Glitch / Bug
- Retail | How to Add an Employee That Works at Another BLAZE Operated Company
- Retail | Help! Why is Chat Not Available?
- Retail | Billing Contact Information & Request Forms
- Retail | How is Custom Weight Pricing Calculated?
- Retail | Help! I'm Unable to Login to BLAZE
Ecommerce
Transactions
- Retail | Refunds and Exchanges on the Web
- Retail | Void Transactions
- Retail | None sales payment
- Retail | How to Edit the Starting Cash Drawer Amount
- Retail | How to Edit a Payment Type
- Retail | Quantity (Batch) Flattening
- Retail | Fulfillment Web Application
- Retail | Offline - Manual Transaction Process
- Retail | How to Edit the Date of a Completed Transaction
- Retail | Understanding the Cash Drawer
- Retail | How to Process an Order on the Web
- RETAIL POS App | Adding Anonymous Orders to the Queue
- Retail | Record Manual Transactions
- Retail | MC3 Printer + Customer Facing Display (CFD) Set Up
Loyalty / Marketing
- Retail | Auto-Apply Promotion Discounts
- Retail | Exclusions in Promotions
- Retail | BLAZE TV App (In-Store Digital Signage)
- Retail | Rewards / Loyalty Activity
- Retail | How to View a Member's Loyalty Activity
- Retail | How to Set up BLAZE Loyalty Program
- Retail | Applying BLAZE Loyalty Rewards Points on the App & Web
Members
Integrations
- Retail | BLAZE x Tymber FAQs
- Retail | BLAZE x springbig FAQs
- Retail | Stronghold Overview
- Retail | Using Aeropay
- Retail | AIQ Integration - Create Alpine IQ rewards
- Retail | BLAZE x Weedmaps Online Ordering
- Retail | BLAZE x Onfleet Integration
- Retail | Using Stronghold
- Retail | BLAZE x springbig Integration
- Retail | BLAZE x Weedmaps FAQs
- Retail | BLAZE x Tymber Integration
- Retail | How to Generate a Developer / API Key in BLAZE for 3rd Party Integrations
- Retail | How to send orders to Onfleet using the Dispatch section
- Retail | BLAZE x Onfleet FAQ
- Retail | BLAZE x Onfleet 2-Way FAQ
- Retail | Common Onfleet Errors to Scope
- Retail | Common Onfleet Errors
- Retail | BLAZE V3 x Weedmaps Menu Crawler
- Retail | BLAZE Capital Overview
- Retail | BLAZE x Leafly Online Ordering
- Retail | BLAZE x Leafly Integration
- Retail | How to Resync your Weedmaps Menu V3 and Crawler
- Retail | I Heart Jane x BLAZE
- Retail | How do I Brand Verify a Product for Weedmaps in BLAZE
- Retail | BLAZE x Tookan Integration
- Retail | BLAZE x Quickbooks Desktop and Online Integration
- Retail | BLAZE x Where's Weed FAQ
- Retail | BLAZE x Leafly FAQs
- Retail | BLAZE x Where's Weed Integration
- Retail | Setting Up Your Online Store with Dutchie
- Retail | BLAZE x Weedmaps Online Ordering FAQs
- Retail | Setting Up Stronghold
Reporting
- Retail | Data Exports Reorganization
- Retail | Inventory Detail Report
- Retail | Total Sales Detail Report
- Retail | Total Sales Report
- Retail | Inventory Transfer Report
- Retail | Inventory Snapshot History Report
- Retail | Inventory Product History Report
- Retail | Inventory Reconciliation History Report
- Retail | Inventory Product Sell Through Report
- Retail | Inventory On-Hold Report
- Retail | What Reports Show Expiration Dates?
- Retail | What Do the Different Reports Do?
- Retail | Paid-In / Paid-Out / Cash Drawer Activity Report
- Retail | Promotions Used Report
- Retail | Inventory Valuation Report
- Retail | What do the terms used in the Inventory History and Inventory Action Log mean?
- Retail | Product Sales by Inventory Report
- Retail | Inventory Valuation Report By Category Report
- Retail | Low Inventory Report
- Retail | Sales by City Report
- Retail | Product Sell by Report
- Retail | Loss Report
- Retail | Inventory Action Log Report
- Retail | Customer Bought on Daily Basis Report
- Retail | New Members Report
- Retail | Profit Loss Report
- Retail | Membership By Doctor Report
- Retail | VLOOKUP Function Guide
- Retail | Member Performance Report
- Retail | Shipment Bill Report
- Retail | Inventory Procurement Report
- Retail | Using the Time Card System
- Retail | Sales by Consumer Type Report
- Retail | Inventory Movement Report
- Retail | Inventory By Cannabis Report
- Retail | Inventory History Change Report
- Retail | All Sales Report
- Retail | Refund History Report
- Retail | Cancelation and Void Report
- Retail | 30 Day Inactive Report
- Retail | Sales by Day Report
- Retail | Members By City Report
- Retail | Membership by Group Report
- Retail | Return to Vendor Report
- Retail | Avg Transaction Time Report
- Retail | Sales by Product Report
- Retail | Delivery Sales Report
- Retail | Inventory Aging Report
- Retail | Journal Entry Report Explained
- Retail | What Reports Show Gross Sales?
Metrc
- Retail | Adding a Metrc Category in the Product Profile
- Retail | Help! I Can't Receive Metrc Packages / Transfers
- Retail | How do I Receive a Compliance Transfer in BLAZE?
- Retail | How to Create a Metrc Delivery
- Retail | Setting up Metrc in BLAZE
- Retail | Adding a Metrc Strain
- Retail | How to Finish / Unfinish a Metrc Package
- Retail | How to Split a Metrc Batch
- Retail | How to Remove Refunds from Pending Metrc Transactions
- Retail | Metrc Day to Day Activities using BLAZE
- Retail | How to Change Your Metrc License in BLAZE
- Retail | How to Address Metrc Transaction Submission Errors
- Retail | Add Employee Metrc API Key
- Retail | Adding a Metrc Label in a PO When Receiving Inventory with a Metrc-Compliant Vendor
- Retail | Override Limits on Member Level (Metrc)
- Retail | Receiving Compliance Transfers JSON file for Washington (WA)
- Retail | Importing Metrc Tags into BLAZE
- Retail | Metrc Task Manager
- Retail | Generating a Metrc API Key
- Retail | How to Set Up a Product Profile to Receive Metrc Packages
- Retail | Metrc Pending Transactions
- Retail | How to Find Historic Pending Metrc Transactions
- Retail | How do I Receive Inventory in Metrc?
- Retail | Metrc Go Live Check-In Process (CA)
- Retail | Adding a Batch of Inventory to a Product
- Retail | Metrc Error Notifications
- Retail | Currently in BLAZE and New to Metrc (CA)?
- Retail | Ordering Package Tags in Metrc
- Retail | I Have Incoming Transfers in Metrc, What Should I Do?
- Retail | Preparing to Go Live with Incoming Transfers
- Retail | The Metrc ID is Missing from the Transaction Section, What Should I Do?
Delivery & Dispatch
- Retail | How do I assign an order to a driver in the BLAZE Delivery App?
- Retail | BLAZE Delivery App
- Dispatch App | DispatchPro Configuration
- Dispatch App | DispatchPro Orders Section
- Dispatch App | DispatchPro Overview
- Dispatch App | Manage Employee Access
- Retail | Delivery App: How to Change Shop / Terminal / Inventory?
- Retail | Adding New Vehicles and Editing Existing Vehicles
- Retail | California Delivery Ledger Overview
- Retail | CA Delivery Ledger Checklist
- Retail | CA Delivery Ledger Feature Update Auto-Accept Transfer
- Retail | Scheduled Orders in Dispatch
- Retail | Viewing Dispatched Orders
- Retail | How to Create a New Order from Dispatch
- Retail | Why is my Map blurry?
- Retail | How to Set Up Your Delivery Service
- Retail | Creating a Delivery Order via a Phone Call
- Retail | COVID-19 Request for Curbside / Contactless Delivery
Getting Started
- Blaze Recommended & Minimum Requirements (Network and Hardware)
- Retail | How to Add Employees
- Retail | How Cashless ATM Payment Functions
- Onboarding Timeline
- Retail | Three-Step Fulfillment on the Web
- Retail | Two-Step Fulfillment on the Web
- Retail | How do I set up my company information?
- Retail | Tags Overview
- Retail | Manage Receipt Settings
- Retail | Cart Minimum Restrictions
- Retail | Setting Fees & Minimums
- Retail | Payment Options: Overview
- Retail | How to add Employees in Global Settings
- Retail POS App | Creating and Using Terminals
- Retail | Roles & Permissions
- Retail | Adjustments and How to Use Them
- Support Packs
- Retail | Creating Shop Contracts
- Retail | Setting Up Notifications
- Retail | Terminal Overview
- Retail | Menu Options
- Retail | Password Requirements
- BLAZE | Responsibility Model
- Retail | Basics to setting up Shop Information
- Retail | Set up Company Information
- Retail | Day Overview
BioTrack
- Retail | Creating a Sub Lot (split) from a BioTrack Batch
- Retail | How to Destroy Product in BioTrack
- Retail | BioTrack | Invalid Username and Password
- Retail | Adding and Removing Employees to Sync with BioTrack
- Retail | Assigning BioTrack Barcodes to Existing Inventory
- Retail | BioTrack Patient and Adult-Use Sales
- Retail | How to Edit Vehicles and Sync to BioTrack
- Retail | Verifying a Patient’s Recommendation Number with BioTrack
- Retail | Receiving Inbound BioTrack Transfers
- Retail | How to Add Vehicles for BioTrack
- Retail | BioTrack Task Manager
- Retail | Voiding Sales Transactions with BioTrack
- Retail | BioTrack Compliance Sync Jobs
- Retail | Adding Inventory Rooms
- Retail | Setting up BioTrack in BLAZE®
- Retail | BioTrack Sales
- Retail | How to Split a BioTrack Batch
- Retail | Generating Return Manifests in Washington
Promotions
- Retail | Create Promotions By Sales Channel
- Retail | Copy promotions
- Retail | Company Promotions and Smart Collections
- Retail | Promotion Overview
- Retail | BOGO Promotions (Buy One Get One)
- Retail | How to Create Storewide Sales
- Retail | Referral Codes
- Retail | Promotion Rules
- Retail | Creating Promotions
- Retail | Promotions FAQs
- Retail | Discounts
Point of Sale (POS)
- Retail | Cash Drawer Report
- Retail | POS App Overview
- Retail | POS Legacy Web Overview
- Retail POS App | How to View Member Stats and Cannabis Limits
- Retail | Fulfillment Overview
- Retail POS App | Three-Step Fulfillment
- Retail POS App | Two-Step Fulfillment
- Retail | Adding Tips
- Retail POS App | Budtender's Beginner Guide: Process a Direct Order
- Retail | Assigning an Order
- Retail POS App | Manager's Beginner Guide: Open and Close Cash Drawers and Shift Changes
- Retail POS App | How to Process an Assigned Order
- Retail POS App | Refunds and Exchanges on iPad
- Retail POS App | How to Open a Cash Drawer
Purchase Orders
- Retail | Purchase Order (PO) Overview
- Retail | Creating a Purchase Order (PO)
- Retail | Deleting a Duplicate Purchase Order (PO)
- Retail | Completing a Purchase Order (PO)
- Retail | Manual Purchase Order Lifecycle
- Retail | Archive Purchase Orders (PO)
- Retail | Receiving Shipments From Distro
- Retail | Purchase Order (PO) Billing
- Retail | Receiving a Purchase Order (PO)
Insights
BLAZEPAY
- Retail | How to Set Up BLAZEPAY
- Retail | BLAZEPAY Overview
- Retail | Common Declines Reasons for BLAZEPAY
- Retail | Cashless ATM Rounding Explained
- Retail | BLAZEPAY Cashless ATM Refunds
- Retail | PayAuth Merchant Platform Overview
- Retail | Manual BLAZEPAY Cashless ATM (PayAuth)
- Retail | Connecting PayAuth terminals to WiFi
- Retail | Setting Up Aeropay
- BLAZEPAY Reconciliation Overview
- Retail | Using BLAZEPAY ACH In-Store
- Retail | Processing Automated BLAZEPAY Transactions
- Retail | Assigning Integrated Cashless ATM Terminals
- Retail | BLAZEPAY Report and Log
Compliance & Taxes
- Retail | Setting up Maryland Purchase Limits
- Retail | Purchase Limits for Medical and Recreational Cannabis by State
- Retail | Setting up New Mexico Purchase Limits.
- Retail | Setting up Arizona Purchase Limits
- Retail | Setting up Alaska Purchase Limits
- Retail | Setting up Oklahoma Purchase Limits
- Retail | Setting up Maine Purchase Limits
- Retail | Setting up New Jersey Purchase Limits
- Retail | Setting up Washington Purchase Limits
- Retail | Oklahoma OMMA Report Tips
- Retail | Excise Tax Explained
- Retail | What Does the Compound Tax Feature Do?
- Retail | Legal Cannabis Concentrate Limit Met, But....
- Retail | What's the Difference Between Medicinal (MMIC) and Medicinal (Third-Party)?
- Retail | Setting Up and Managing Tax Options
- Retail | CA | CDTFA Taxes Update Overview
- Retail | CA | Taxing of surcharges and fees
- Retail | CA | CDTFA Delivery Tax Rates
- Retail | NY | OCM Reporting
- Retail | Purchase Limit Override Configuration
- Retail | California Tax Options Set Up
- CA Delivery Ledger Task Manager Errors and Recommended Fixes.
- Retail | California Delivery Ledger FAQ
- Retail | Setting up Massachusetts Purchase Limits
- Retail | Setting Up New York Purchase Limits
- Retail | Creating and Using Regions
- Retail | California Excise Tax Credit Report
- Retail | Setting up Missouri Purchase Limits
- Retail | Tax Order Explained: Post-Tax vs. Pre-Tax
- Retail | Setting Up and Managing Delivery Tax Rates
- Retail | How do I Export and Submit my CCA Report?
- Retail | Oklahoma Tax Options Setup
- Retail | How Do I Enable Purchase Limits?
- Retail | Setting up Illinois Purchase Limits
- Retail | Illinois Adult Use Tax Rate Setup
- Retail | Create Outgoing Transfers
- Compliance Transfer Update Coming Soon
- Retail | Tax FAQ
- Metrc API Bulletin
Inventory Management
- Retail | How to use the "Convert Product" feature.
- Retail | How to Return Items to a Vendor
- Retail | How to Return a Bundle to Individual Products (Unbundle)
- Retail | How to Resize an Image
- Retail | How to Manually Add a Batch to a Product
- Retail | How to Edit or Delete a Product
- Retail | How to Create Sample Products
- Retail | How to Create a Bundled Product
- Retail | How to Attach Batches to a Bundled Product
- Retail | How to Archive / Un-Archive a Batch
- Retail | How / Why to Copy a Product
- Retail | Creating and Using Pricing Templates
- Retail | Create a New Master Product
- Retail | Create a New Master Category
- Retail | Brands
- Retail | BLAZE Master Categories Catalog Overview
- Retail | Adding Batch Info & Inventory Counts to Blaze
- Retail | Inventory Batch Import Tool
- Retail | Mass Updating Inventory
- Retail | Inventory Reconciliation
- Retail | Inventory PAR Level
- Retail | Master Category Adoption Mode
- Retail | Vendor Overview
- Retail | Secondary Vendors
- Retail | BLAZE Master Product Catalog Overview
- Retail | Added a Batch to the Wrong Product
- Retail | How to Disable Discounts on Specific Products
- Retail | Products Page Overview
- Retail | Reverse & Submit and Reverse & Accept
- Individual Unit Tracking / Retail ID / Batch Serialization Overview
- Working With and Receiving Products With Individual Unit Tracking (and Metrc Retail ID)
- Retail | Inventory Transfers
- Retail | Cycle Counts
- Retail | Adding Products Using Global Catalog
- Retail | Sellable Committed Validation
- Retail | Dashboard Omni Search
- Retail | Auto-Archive Batches
- Retail | Product Information Batch Sourcing Strategy
- Retail | Setting up Sale Price
- Retail | What Inventory Are My Products In?
- Retail | Inventory Transfers: Creating and Using a Transfer Template
- Retail | Transfer Inventory
- Retail | Mix & Match Pricing
- Retail | Product Tags (example)
- Retail | Master Product Import / Export
- Retail | Incoming Order Report
- Retail | How Can I Remove the Brands from My Products
- Retail | Transferring Inventory from one Retail Location to another
- Retail | Managing Product Categories
- Retail | Master Product Adoption Mode
- Retail | How to Create a Product
- Retail | How to Add Non-Cannabis Items
- Retail | Report a Loss of Inventory
- Retail | Arms-Length (AL) and Non Arms-Length (NAL) Vendors - California
Hardware & Labels
- Retail | Zebra ZD410/411 - USB (PC) Configuration
- Retail | Set Up and Printing Exit Labels
- Retail | MCPrint3 FAQ
- Retail | Montana Labels
- Retail | Bulk Label Printing
- Retail | iOS | POS App Scale Integration
- Retail | Connecting Your DuraScan Socket Mobile Scanner to a Computer
- Retail POS App | How to Connect Your Wifi TSP Printer to an iPad
- Retail | Printing Labels Using a Zebra Printer (Mac)
- Retail | How to Connect My STAR Receipt Printer to use on the WEB
- Retail POS App | Scale Integration
- Delivery App | Compatible Hardware
- Retail | Connect your Zebra printer to WLAN on Mac
- Retail | Connect your Zebra ZD410 printer to Wifi on MAC with a LAN line
- Retail | Printing Labels Using a Zebra Printer Wireless (PC) & (POS App)
- Retail | Troubleshooting Zebra Label Printer Issues (PC)
- Retail | Troubleshooting Zebra Label Printer Issues (Mac)
- Retail | Supplies and Hardware
- Retail | Compatible Barcode Scanners and Using Them
- Retail | Print Receipts from the Web
- Retail | Connecting Your DuraScan Socket Mobile Scanner to an iPhone
- Retail | Oklahoma Labels
- Retail | How to Connect My MC3 via ethernet for WIFI printing (Windows)
- Retail | Connecting Your DuraScan Socket Mobile Scanner to an iPad
- Retail POS App | How to Connect Your USB Star Micronics TSP Printer to an iPad
- Retail POS App | How Do I Reset the Bluetooth Connection on My ELO Plus?
- Retail POS App | How to Reset Connection of ELO One
- Retail POS App | Connecting Your DuraScan Socket Mobile Scanner to an iPhone