---
title: Pickup order SMS notifications
description: This article will explain how to setup and edit Pickup Order status SMS messages in Tymber Mission Control.
---

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[order notifications](https://support.blaze.me/blog/ecommerce/tag/order-notifications)

# Pickup order SMS notifications

[![Tymber Support](https://support.blaze.me/hs-fs/hubfs/secondary%20logo_color_2@300px.png?width=50&height=50&name=secondary%20logo_color_2@300px.png)](https://support.blaze.me/blog/ecommerce/author/tymber-support)

[Tymber Support](https://support.blaze.me/blog/ecommerce/author/tymber-support)  23 January, 2023

##### This article will explain how to setup and edit Pickup Order status SMS messages in Tymber Mission Control.

 

1. To setup and edit **Pickup Order SMS** messages, login to your **Tymber Mission Control** at [**admin.tymber.io**](https://admin.tymber.io/), click on the **Settings **tab and select the **Notification** tab.![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-06-45-08-24-PM.png)
2. To edit, click the icon to the right of the **Pickup Order** status.![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-06-53-50-77-PM.png)
3. The **SMS message** can be toggled on or off by clicking the **switch** next to **Is Active**. Toggling off will prevent the order status SMS message from being sent.  
   ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-09-13-28-20-PM.png)
4. The **SMS message text** is automatically set to a **default message** containing **variables** that will input custom information from your **Point of Sale** into the Pickup Order status SMS message. Use the **Available Variables** to customize the SMS message text to your preference. 
     - To add an **Available Variable, **copy the variable text and paste between two curly brackets on each end of the text. Click the **Save button** to save any changes.
     - Make sure there are no extra spaces between the **Variable** text and the curly brackets. Extra spaces will cause custom info to not be inputted correctly.
     - **PLEASE NOTE: Treez POS partners will need to enter the store phone number into the SMS message text. That variable is not shared via the Treez API.**
   ![](https://f.hubspotusercontent40.net/hub/8611548/hubfs/image-png-Feb-17-2021-07-17-14-09-PM.png?width=655&name=image-png-Feb-17-2021-07-17-14-09-PM.png)
5.  
6. Sequence of **Pickup Order SMS** messages: 
     - **(1) Pickup Order Placed**: This message is **automatically** sent to the customer's phone number once they have completed their order in the store.
     - **(2) Pickup Order Ready for Pickup**: This message is **not sent automatically**. This message requires that it is manually triggered in the **Point of Sale** by updating the **Order Tracking Status** to **Ready for Pickup**.
     - **(3) Pickup Order Completed**: This message is automatically sent to the customer's phone number once the order has been successfully picked up.
   ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-08-11-00-73-PM.png)
7. **Canceled Order SMS** messages will be sent out if an order is **canceled or declined**. These messages can also be edited as explained above.  
     - **Ordered Canceled by Dispensary**: Dispensary **accepts** the order, then cancels it.
     - **Order Canceled by User**: Customer cancels their order.
     - **Order Declined**: Dispensary **does not accept** the order for specific reason and cancels it.
   ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-17-2021-07-53-56-57-PM.png)

 

 

For articles on configuring SMS notifications in Blaze, please see below:

- **[Setting Up Notifications](https://support.blaze.me/hc/en-us/articles/360034001454-Retail-Setting-Up-Notifications)**

For articles on configuring SMS notifications in Treez, please see below:

- **[Notification Configuration](https://treez101.elevio.help/en/articles/547-notifications-configurations)**
- **[Manage Text Notifications in Fulfillment Module](https://treez101.elevio.help/en/articles/482-how-do-i-manage-the-text-notifications-sent-from-the-fulfillment-module)**

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###### [Delivery order SMS notifications](https://support.blaze.me/blog/ecommerce/delivery-order-sms-notifications)

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