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BlazePay | How to Update Ingenico Move 5000 & Desk 3500 Terminals

Learn how to close open batches and successfully download application updates on Ingenico Move 5000 and Desk 3500 desktop terminals using BlazePay Cashless ATM.

Prerequisites

  • Hardware: Ingenico Move 5000 or Ingenico Desk 3500 terminal
  • Terminal Mode: Terminal must be switched to Standalone (S/A) mode
  • Batch Status: Active batches must be fully closed before starting the download process

How to Close a Batch

  1. Return to the main idle screen displaying the background picture.
  2. If the terminal displays SEMI mode, select SEMI to switch the terminal into Standalone (S/A) mode.
  3. Press the Green button on the keypad to open the main menu.
  4. Select Option 2 - Host Totals.
  5. Select Option 1 - Reset Host Totals.
  6. Wait for the host totals receipt to print out.

NOTE: Leave the terminal in Standalone (S/A) mode while performing the application update. Do not switch back to SEMI mode until the update is complete.

How to Download Application Updates

  1. Press the Silver key (marked with a black circle) on the keypad.
  2. Select Admin mode and enter the password 123456A.
  3. Select Tetra Admin.
  4. Select Download Application.
  5. Select Configure Download.
  6. Verify that Network type reflects your active connection type (e.g., Wi-Fi or Ethernet).

NOTE: Network type may default to Ethernet. If using a wireless connection, update this setting to Wi-Fi to avoid receiving an "Ethernet not docked" error.

      7.   Press the Yellow button on the keypad to return to the previous screen.

      8.   Select Start Download.

WARNING: If you see an "Upgrade Prohibited" or "Upgrade Forbidden" error during this step, an open batch is still active on the terminal. Return to the How to Close a Batch section to clear active host totals before retrying.

      9.   Once the update completes, return to the main screen and toggle the terminal back to SEMI              mode for standard operation.