ECOM | SMS Outreach Template Best Practices

Outreach Templates are located under the templates tab and come with 10 SMS Templates ready to use. 

To use the pre-approved templates select one-time campaigns > new campaign. 

Required fields for campaign setup:

• Campaign Name
• Select Channel(s) (SMS)
• Select Audience
• Select Stores

Click Continue to build content.

Required fields for content setup:

• Subject Line
• Preview Text
• Destination URL (optional)
• Select Stores

Send Settings

• Send Mode - Blast or coming soon waterfall. 
• Schedule - Send immediately or schedule for later

Send now or Save

💬 SMS Messaging (Text-Only)

SMS messages should feel natural, helpful, and non-promotional.

✅ Best Practices

✔ Keep it conversational and friendly
✔ Focus on store updates, hours, or events
✔ Mention loyalty rewards or account updates
✔ Use neutral terms like “menu” or “selection”

🚫 Avoid This Language

❌ Naming specific cannabis products or strains
❌ Referencing THC levels or potency
❌ Using phrases like “get high” or “feel the effects”
❌ Slang or hype-driven messaging
❌ Urgency tactics like “act now” or “limited drop”

💡 Examples

✔ Compliant SMS

• “We’re open until 9PM tonight—stop by anytime!”
• “You’ve got rewards waiting 🎉 Visit us this week to use them.”
• “New items have been added to our menu—come take a look!”

❌ Non-Compliant SMS

• “Strongest strains in stock 🔥”
• “THC gummies now available—grab them today!”
• “Don’t miss this drop—limited supply!”

⚖️ Quick Compliance Checklist

Before sending any message, ask:

• Is this message informational rather than promotional?
• Does it avoid mentioning cannabis products directly?
• Are the visuals (if any) neutral and appropriate?
• Would this message be acceptable for a general audience?

If the answer to all is yes, you’re on the right track ✅

🛠️ Pro Tips for Better Engagement

• Keep messages short and easy to read
• Use light personalization when possible
• Send messages at appropriate times of day
• Focus on building long-term customer relationships