Retail | BLAZEPAY ACH Refund Workflow

Processing In-store BLAZEPAY ACH Refunds

1. To process refunds in the BLAZE POS app, navigate to the Transactions tab, and search for the needed transaction.

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2. After selecting the highlighted transaction, a secondary window will appear, prompting for the refund and void options. Update the following fields:
   1. Refund Type
   2. Refund Option
   3. Refund Qty
   4. Highlight the check box next to the product that will be refunded
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3. Finally, select Process Refund followed by CONFIRM to finalize the action.
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Refunding the Surcharge in BLAZE

The "Allow Surcharge Refund" setting allows merchants to control their return policy. By default, the setting will be OFF, meaning surcharges and surcharge taxes will no longer be included in the maximum refundable amount.

If you prefer to return these fees to your customers, simply switch the toggle to ON.

To update this setting, navigate to:

1. Global Settings
2. Company Settings
3. PAYMENTS
4. Select the gear icon for the ACH integration
5. Select the Settings tab
6. Toggle ON or OFF the Allow Surcharge Refund setting