Retail |  BLAZEPAY ACH (AeroPay) Delivery FAQs

FAQs

1. How does a driver initiate ACH payment collection for a delivery order?
   1. To collect payment, drivers must select the "COMPLETE" option in the delivery app for prepaid and manual orders. 
   2. Refer to the Using BLAZEPAY ACH (Aeropay) article to review the recommended delivery workflow.
2. What happens if the customer’s AeroPay authentication or OTP fails?
   1. Refer to the BLAZEPAY ACH (Aeropay) Common Issues and Troubleshooting article for troubleshooting instructions on specific error codes.
   2. For additional assistance, please contact support@blaze.me with a screenshot of the exact transaction error. 
3. What is the driver experience for a pre-authorized eCommerce order vs. a POS-created order?
   1. Pre-authorized: The "COMPLETE" button will be the only available choice at the payment options screen. The driver must select "COMPLETE" to collect payment and finalize the transaction.  
   2. POS Created (Manual): On the payment options screen, the driver will see all available payment methods the customer can choose from. To send the customer an SMS paylink, the driver must select the BLAZEPAY ACH option, then send the request.
   3. Refer to the Using BLAZEPAY ACH (Aeropay) article to review the recommended delivery workflow.
      
      
4. How does the SMS paylink flow work for phone orders? What does the customer receive?
   1. To fulfill phone orders, dispatchers may use the Manual In-store ACH workflow. 
   2. The customer will receive a Paylink via SMS to link their bank account (first-time users), then authorize the payment. 
   3. After the customer has successfully authorized the payment, the dispatcher may place the order on HOLD. This will allow the dispatcher to move on to other orders while keeping the ACH paid sale open for the delivery driver.
5. What payment statuses are displayed in the Delivery App, and what do each mean?
   1. Order tags can be viewed on the web, in the Blaze Retail app, and in the Blaze Delivery app.
      
      The payment tags associated with the order will vary based on your location's payment option settings; however, BLAZEPAY ACH transactions will carry their own specialized tags. 
   2. ACH Request: This means an SMS payment request was sent to the customer after their online order was accepted in Blaze from a third-party e-commerce site. The SMS will include a BLAZEPAY ACH paylink as a payment option if the customer selects Cash or Card at checkout, but this does NOT mean the order is prepaid. 
   3.  ACH PAID: This tag indicates that a customer's online order has been prepaid via BLAZEPAY ACH.  
6. Can a driver cancel or refund a payment in the Delivery App?
   1. No, drivers cannot cancel or refund ACH payments within the delivery app. 
   2. Refer to the Using BLAZEPAY ACH (Aeropay) article to review the recommended refund workflow.
      
      
7. What happens if an ACH capture fails after a successful authorization?
   1. It is recommended to have the dispatcher cancel the existing paylink via the BLAZE Web Dashboard. Then, the driver or dispatcher can send a new paylink to the customer to reauthorize the payment.
   2. Refer to the BLAZEPAY ACH (Aeropay) Common Issues and Troubleshooting article for troubleshooting instructions on specific error codes.
   3. For additional assistance, please contact support@blaze.me with a screenshot of the exact transaction error. 
8. How long does ACH settlement take after capture?
   1. Batch and settlement windows are set by the Federal Reserve.  BLAZEPAY ACH batches are submitted by 3 AM, then settled within a business day.
   2. To estimate deposit timelines, it is important to consider the 3 AM batch time PLUS 1 settlement day. 
9. Is there a limit on the number of delivery ACH transactions per driver or per day?
   1. No, drivers do not have a limit on the number of ACH transactions they may process through BLAZE.