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Changes and Updates: November 1–7, 2026

This release introduces Contact Lists in BLAZE Growth Outreach, allowing you to upload CSV files and send targeted campaigns to prospective customers. This update also includes streamlined receipt email saving, consistent multi-location product pricing, Canadian tax automation for new subcategories, and key system fixes across Retail, POS, and Accounts.

Feature Highlight: Outreach Contact Lists

Released November 5 · BLAZE Growth Outreach · US and Canada

You can now upload custom lists of contacts and send Outreach campaigns to individuals who have not yet shopped at your dispensary—ideal for event sign-ups, migrated contacts from past platforms, or partner lists.

How to Upload and Use Contact Lists

  1. Navigate to Audiences > Contact Lists.
  2. Upload a CSV file containing your contacts. Ensure each contact includes a first or last name, along with an email address or phone number.
  3. Monitor the background upload status (Uploading, Completed, or Failed). If an upload fails, click View upload details to troubleshoot the error.
  4. Once the status displays Completed, select the contact list as the target audience when building your Outreach campaign.

NOTE: Contacts will only receive messages on the specific channels (email or SMS) they have opted into. If an uploaded contact matches an existing customer profile, the records are automatically linked without overwriting the customer's existing details or consent settings.

WARNING: Contact lists cannot be edited after upload. To add or modify contacts, you must upload a new CSV list.

Retail & POS Updates

  • Save Receipt Emails to Customer Profiles (Retail, Nov 3): When sending an email receipt, select Save to customer profile to update the member's record. If the email cannot be saved, an on-screen alert notifies you that the profile was not updated.
  • Consistent Pricing Across Locations (Retail, Nov 3): A shop's retail prices and volume pricing tiers now automatically sync to the company product. In the product catalog, locations utilizing custom volume tiers are clearly labeled with own tiers for quick visibility.
  • Simpler Shop Switcher (POS): The shop name in the header and on the PIN screen now functions as a single-tap dropdown menu. A dual-shop toggle appears only for setups requiring it (such as medical and adult-use shops operating under one roof).

NOTE: If you operate a dual-shop setup and do not see the toggle, please contact BLAZE Support.

  • Points Earned on Each Transaction (Retail): Transaction details now display the exact number of BLAZE Growth loyalty points earned on that sale, enabling staff to immediately answer customer point inquiries.
  • Alpine IQ Opt-In Without Contact Details (Retail): Walk-in members who do not have a phone number or email address on file can now be opted in to Alpine IQ loyalty directly from their member profile.
  • Refreshed Loyalty Sign-Up Wording (Customer Facing Display): Updated the consent language for loyalty enrollment, SMS offers, and email offers on the customer-facing display sign-up screen for improved clarity.
  • Quick Start for Cash Drawers (Delivery App): Drivers can now initialize a cash drawer with a single button tap instead of manually entering the starting cash amount.

Accounts, Sign-In, and Claude Integration

  • Show or Hide Password Toggle (Retail and ECOM, Nov 4): Added an eye icon on the Sign-In screen and the Choose a new password screen so you can verify your typed password. On iPads and mobile phones, the on-screen keyboard remains open while toggling visibility.
  • Plans Page in BLAZE Accounts (BLAZE Accounts, Nov 3): View your current subscription tier (Basic, Standard, or Professional) and submit upgrade requests directly from the Plans page.

NOTE: Upgrade requests are reviewed and confirmed by our team before taking effect and are not applied instantly. If your displayed plan appears incorrect, contact BLAZE Support.

  • Receive Incoming Metrc Transfers with Claude (BLAZE Retail Connector for Claude, Nov 5): Users utilizing Claude with BLAZE Retail can now instruct Claude to receive incoming Metrc transfers. Claude automatically matches incoming transfer items to your existing catalog products prior to receiving.

Bug Fixes & Improvements

Area Platform & Date Resolution Details
Duplicate Emails from Receipts Retail (Nov 3) Sending an email receipt no longer assigns the same email address to multiple member profiles.
Shop Prices Reverting Retail (Nov 3) Shop prices no longer revert to the company price, as shop pricing tiers now properly sync to the company product.
Product Descriptions on Receipts Retail (Nov 3) Product descriptions no longer appear blank on receipts following a state product definition update.
Duplicate Metrc IDs US Retail (Nov 3) Transactions processed with the exact same sale date and time no longer share a duplicate Metrc ID.
Driver's License Images Retail (Nov 4) Adding a member note no longer overwrites a customer's updated driver's license image.
Growth Badge on Member List POS (Nov 5) The BLAZE Growth badge now displays exclusively for members enrolled in Growth across both the member list and the queue.
New Mexico Compliance Mapping US Retail (Nov 5) Auto-mapping in New Mexico now saves the exact same inventory details as manual mapping.

Have questions about any of these updates? Reach out to BLAZE Support(support@blaze.me) for assistance.