--- title: Berbix ID Verification Flow description: See the flow for verifying customer IDs and automatically populating their ID information into your POS. --- [![primary logo_color_2@300px](https://support.blaze.me/hs-fs/hubfs/primary%20logo_color_2@300px.png?width=165&height=47&name=primary%20logo_color_2@300px.png)](https://support.blaze.me/blog/articles) ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) Knowledge Base [Submit a ticket](https://support.blaze.me/blog/help) --- [integration](https://support.blaze.me/blog/ecommerce/tag/integration) [scan](https://support.blaze.me/blog/ecommerce/tag/scan) [verify](https://support.blaze.me/blog/ecommerce/tag/verify) [berbix](https://support.blaze.me/blog/ecommerce/tag/berbix) # Berbix ID Verification Flow [![Tymber Support](https://support.blaze.me/hs-fs/hubfs/secondary%20logo_color_2@300px.png?width=50&height=50&name=secondary%20logo_color_2@300px.png)](https://support.blaze.me/blog/ecommerce/author/tymber-support) [Tymber Support](https://support.blaze.me/blog/ecommerce/author/tymber-support) 22 January, 2023 ##### See the flow for verifying customer IDs and automatically populating their ID information into your POS.    Want to see a live flow? Check out our demo videos below:  1) [Treez Demo: Click here](https://www.loom.com/share/adf2be80fc7d4b679785508774bc0c31?t=87) 2)[Blaze Demo: Click here](https://www.loom.com/share/d98a802e44734851961e3fdf666c350a?t=117)   **Step 1:** There are two ways a new customer can access the ID verification flow a) Customer clicks on the account button and then selects their personal information.  ![](https://8611548.fs1.hubspotusercontent-na1.net/hub/8611548/hubfs/image-png-Sep-09-2022-01-37-51-43-AM.png?width=688&name=image-png-Sep-09-2022-01-37-51-43-AM.png) b) A new customer clicks checkout and is automatically directed to verify their ID before they can complete their order.  ![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image-png-Sep-09-2022-01-38-48-82-AM.png)   **Step 2:** To begin the verification process, a customer needs to click on the red box and then select 'Verify' ![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image-png-Sep-09-2022-01-39-54-84-AM.png)   **Step 3:** The Berbix Verification window will appear as shown below. Press 'Continue" ![](https://8611548.fs1.hubspotusercontent-na1.net/hub/8611548/hubfs/image-png-Sep-09-2022-01-45-38-88-AM.png?width=505&name=image-png-Sep-09-2022-01-45-38-88-AM.png)   **Step 4:** Customers will need a mobile device to take a picture of their ID and scan their face during the verification process. This can be sent to a mobile number or email.  ![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image-png-Sep-09-2022-01-47-44-59-AM.png) The phone flow sends a text to engage the verification while email will be sent from noreply@berbix.com. We will show the text flow. Both will be the same process after clicking the link.  ***Text Flow*** 1) Receive a text message link as shown below ![](https://8611548.fs1.hubspotusercontent-na1.net/hub/8611548/hubfs/image-png-Sep-09-2022-01-53-53-71-AM.png?width=450&name=image-png-Sep-09-2022-01-53-53-71-AM.png) 2) Select which form of ID they are going to scan. We will demonstrate a Driver's License. Each form of ID will require a similar scanning process followed by a selfie.  ![](https://8611548.fs1.hubspotusercontent-na1.net/hub/8611548/hubfs/image-png-Sep-09-2022-01-55-43-34-AM.png?width=450&name=image-png-Sep-09-2022-01-55-43-34-AM.png) 3) Once selected, they will need to take a picture of the front with their phone camera  - They will press "Take Photo" once it is positioned correctly  ![](https://8611548.fs1.hubspotusercontent-na1.net/hub/8611548/hubfs/image%20(36)(1)-jpg.jpeg?width=450&name=image%20(36)(1)-jpg.jpeg) *If needed, they will have the option to Retake their photo or Submit their photo* 4) Next, they will be directed to scan the barcode on the back of their license ![](https://8611548.fs1.hubspotusercontent-na1.net/hub/8611548/hubfs/image-png-Sep-09-2022-02-03-46-72-AM.png?width=450&name=image-png-Sep-09-2022-02-03-46-72-AM.png) 5) Finally, they must take a selfie and can choose to opt-in or opt-out of automated facial recognition. They must take the selfie either way.  ![](https://8611548.fs1.hubspotusercontent-na1.net/hub/8611548/hubfs/image-png-Sep-09-2022-02-06-21-90-AM.png?width=450&name=image-png-Sep-09-2022-02-06-21-90-AM.png) 6) They will see this screen when their submission is complete  ![](https://8611548.fs1.hubspotusercontent-na1.net/hub/8611548/hubfs/image-png-Sep-09-2022-02-07-39-37-AM.png?width=450&name=image-png-Sep-09-2022-02-07-39-37-AM.png)   **Step 5:** They will see an updated message under the ID window as to whether their ID is rejected or verified. This can be reviewed in "Personal Information" anytime.  ![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image-png-Sep-13-2022-06-13-40-46-AM.png)   It may show the status as accepted if the submitted image was not scannable in the frame and Berbix needs additional time to process the ID.  **![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image-png-Sep-09-2022-02-14-41-91-AM.png)**   **Step 6:** Tymber Mission Control View You will see a checkbox in each verified customer profile **![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image-png-Sep-13-2022-06-16-06-52-AM.png)**   **Medical Cards**: Berbix does **not **verify medical cards. Medical patients will be expected to have a government ID verified through Berbix in addition to uploading an image of their medical card directly to Tymber.  This means the medical card is **not verified** by Berbix and is expected to be verified by the operator upon receiving the customer's first order.    **Failed Submissions** ***Case 1)*** If a customer checked "no" for allowing facial recognition, it will require the operator to manually verify the ID in Berbix and present these 2 screens:  ![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image%20(38)-png.png) ![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image%20(39)-png.png)   As an operator, you will click on the transaction in your Berbix dashboard and click accept: ![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image%20(40)-png.png)   ***Case 2) ***If a customer submits an ID image that has already been submitted by another verified customer, they will see the following screen and a duplicate error will be shown in the Berbix transaction record:  ![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image%20(41)-png.png) ![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image%20(42)-png.png)   ***Case 3)* **What if a customer submits an image that isn't an ID? Berbix will detect this and be unable to process it. They will be presented with the following screen: ![](https://8611548.fs1.hubspotusercontent-na1.net/hubfs/8611548/image%20(41)-png.png)   Ready to to connect Berbix and Tymber? 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