--- title: Manage Your Customers description: It's simple to manage your customers from your Tymber Mission Control panel. --- [![primary logo_color_2@300px](https://support.blaze.me/hs-fs/hubfs/primary%20logo_color_2@300px.png?width=165&height=47&name=primary%20logo_color_2@300px.png)](https://support.blaze.me/blog/articles) ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) Knowledge Base [Submit a ticket](https://support.blaze.me/blog/help) --- [general](https://support.blaze.me/blog/ecommerce/tag/general) # Manage Your Customers [![Tymber Support](https://support.blaze.me/hs-fs/hubfs/secondary%20logo_color_2@300px.png?width=50&height=50&name=secondary%20logo_color_2@300px.png)](https://support.blaze.me/blog/ecommerce/author/tymber-support) [Tymber Support](https://support.blaze.me/blog/ecommerce/author/tymber-support) 23 January, 2023 ##### It's simple to manage your customers from your Tymber Mission Control panel.    Learn: - Where to find your customer view - Sort features & search - Understanding the customer tab 1. **Once you're logged in** to your Tymber Mission Control at **[admin.tymber.io](http://admin.tymber.io)** notice the left column. This is where you will find your customer view. 2. **Click on** **Customers** and the window to the right will populate with your customer list. ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-12-2021-08-02-47-46-PM.png) 🔎Pro Tip: The search function is a great way to **find a customer quickly**. 3.  **Search alphabetically** by clicking on the column header for **Name** or **Email.** **![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-12-2021-08-09-34-53-PM.png)** 4.  **Search numerically** by phone number or number of orders. It's also possible to search for the last order date and whether the customer is active or inactive.  ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-12-2021-08-15-03-25-PM.png) **Drill into customer information by clicking on their name to enter their customer window.** 5.  **Click the customer name to open up their window**. There you'll see the **About tab** where you have access to their full name, DOB, marketing consent for email and SMS, what type of user they are (adult-use or medical). Their sign up email, reward points info, and last delivery address on file. ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-12-2021-08-43-22-72-PM.png) 🏌️Pro Tip: You can **Activate or Deactivate a customer** in this view. You can also **reset their password**. *\*Note: Tymber does not notify customers of new passwords, you will need to send your customer an email with their new password.* 6.  To edit or change a customer **Phone number**, click the edit icon, enter their new phone number and Save. ![](https://f.hubspotusercontent40.net/hubfs/8611548/Tymber%20Mission%20Control%202021-09-10%20at%202-34-10%20PM-jpg.png) 7.  In the About tab you can **see your customer in the POS**. Simply click the drop-down menu next to POS to view "as customer" or "as member". ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-12-2021-09-01-29-14-PM.png) 8.  **Confirm the status** of your customer in the status column. Confirmed means that they have completed the sign-up process and unconfirmed means that they have not finished onboarding (not yet entered the verification code that was sent to them). ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-12-2021-09-09-00-17-PM.png) 9. Manually **reset your customer's password**. This can be useful to do if they are having trouble using the reset password function through their account management options. Pro Tip: If you have an unconfirmed customer struggling to log in- you can manually reset their password to confirm them.  ![Manual Password Reset](https://8611548.fs1.hubspotusercontent-na1.net/hub/8611548/hubfs/Manual%20Password%20Reset.jpg?width=688&name=Manual%20Password%20Reset.jpg) 10.  When you click over to the Images tab you have access to any images that have been uploaded. You'll find a selfie, a driver's license, and a medical recommendation if available. *\*Note: Customer can only be considered medical if they have a medical recommendation on file.* ![](https://f.hubspotusercontent40.net/hubfs/8611548/image-png-Feb-12-2021-08-46-32-62-PM.png) For articles about managing customers in Blaze, please see below: - [**Managing Customers**](https://support.blaze.me/hc/en-us/articles/360024512413-Retail-Online-Customers) - [**New Members Report**](https://support.blaze.me/hc/en-us/articles/1500006556502-Retail-New-Members-Report) For an article about managing customers in Treez, please see below: - **[All About Customer Management](https://treez101.elevio.help/en/articles/399-all-about-customer-management)**   Previous Post ###### [Basic Login Troubleshooting](https://support.blaze.me/blog/ecommerce/basic-login-troubleshooting) Next Post ###### [Scheduled Pickup Order Settings](https://support.blaze.me/blog/ecommerce/scheduled-pickup-order-settings) ### Similar Blog Posts #### [Manage products on the menu](https://support.blaze.me/blog/ecommerce/manage-products-on-the-menu) #### [Managing Product Categories on the Menu](https://support.blaze.me/blog/ecommerce/managing-product-categories-on-the-menu) #### [Selecting a DOB during signup on a mobile device.](https://support.blaze.me/blog/ecommerce/selecting-a-dob-during-signup-on-a-mobile-device) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Tymber Support", "url" : "https://support.blaze.me/blog/ecommerce/author/tymber-support" }, "dateModified" : "2023-01-23T01:00:03.785Z", "datePublished" : "2023-01-23T01:00:03.000Z", "headline" : "Manage Your Customers", "mainEntityOfPage" : { "@id" : "https://support.blaze.me/blog/ecommerce/manage-your-customers", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://support.blaze.me/hubfs/BLAZE-Logo-Blue.png" }, "name" : "BLAZE Solutions" } } ```