---
title: ECOM | Special Hours for Scheduled Deliveries and Pickups
description: This article will explain how to configure Special Hours for Scheduled Deliveries and Pickups; preventing scheduled orders during specific days/time periods.
---

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# ECOM | Special Hours for Scheduled Deliveries and Pickups

## This article will explain how to configure Special Hours for Scheduled Deliveries and Pickups; preventing scheduled orders during specific days/time periods.

The **Special Hours** feature allows you to configure an exception to the **Ordering hours for Delivery** and **Pickup**. You can use this feature to prevent customers from scheduling an order delivery for a specific day or time block.

- **Use cases:** 
    - Shift changes (no drivers available for a few hours)
    - Store closed for holidays/special events
- **Period:** Best suited for Holidays that fall on specific days of the year
- **Weekday:** Best suited for recurring days and times orders are not allowed

**Special Hours must be configured separately for each day that a Period or Weekday block is required.**

- One Special Hour for each holiday day Period closed
- One Special Hour for each Weekday day closed

 

The "Special Hours" for Pickup and Deliveries will only work if the settings "Pickup Asap Orders Allowed" and / or "Delivery Asap Orders Allowed" are set to "inactive" during the time of the "Special Hours" otherwise regular Pickup and / or Delivery orders will still come through if setting not disabled:

![](https://support.blaze.me/hs-fs/hubfs/image-png-May-01-2025-07-50-35-4441-PM.png?width=1692&height=622&name=image-png-May-01-2025-07-50-35-4441-PM.png)

![](https://support.blaze.me/hs-fs/hubfs/image-png-May-01-2025-07-50-49-9004-PM.png?width=1693&height=588&name=image-png-May-01-2025-07-50-49-9004-PM.png)

 

1\. Login to **Mission Control,** click on the **Settings Tab **and select **Deliveries or Pickup.![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-23-2024-09-56-10-8092-PM.png?width=688&height=301&name=image-png-Apr-23-2024-09-56-10-8092-PM.png)**2**. Allow Scheduled Deliveries** or **Pickups** must be set to active for **Special Hours** to be configured. **Click** **Add Special Hour** to create an exception to the  **Ordering Hours**.![](https://support.blaze.me/hs-fs/hubfs/image-png-May-01-2025-07-51-12-3464-PM.png?width=1688&height=495&name=image-png-May-01-2025-07-51-12-3464-PM.png)![](https://support.blaze.me/hs-fs/hubfs/image-png-May-01-2025-07-51-27-3360-PM.png?width=1692&height=526&name=image-png-May-01-2025-07-51-27-3360-PM.png)

1. Adding a **Scheduled Delivery or Pickup** **Special Hour** over a **Period of time**: 
     1. **Enter a name**. This is not visible to customers.
     2. **Select Period** in Special Hours Mode.
     3. **Enter or select a date duration**.
     4. **Select a time slot**.  
            - **Note**: If left blank, the Special Hours will be for **the entire day**.
     5. Click **Save**.
   ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-23-2024-10-05-47-3503-PM.png?width=688&height=301&name=image-png-Apr-23-2024-10-05-47-3503-PM.png)
2. Adding a **Scheduled Delivery or Pickup Special Hour** for a specific **Weekday**: 
     1. **Enter a name**. This is not visible to customers.
     2. **Select Weekday** from the Special Hours Mode dropdown.
     3. **Select a specific day **from the Weekday dropdown.
     4. **Enter a time slot**.  
            - **Note**: If left blank, the Special Hours will be for **the entire day**.
     5. Click **Save**.
   ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-23-2024-10-05-42-8561-PM.png?width=688&height=301&name=image-png-Apr-23-2024-10-05-42-8561-PM.png)

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