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BLAZE Retail
BLAZE Retail
FAQs
Ecommerce
Transactions
Loyalty / Marketing
Members
Integrations
Reporting
Metrc
Delivery & Dispatch
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Promotions
Point of Sale (POS)
Purchase Orders
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BLAZE Retail
Learn how to troubleshoot issues with BLAZE Web and retail.
FAQs
Retail | How do I open a Incognito Window / Tab?
Retail | How do I turn off the Ad Blocker?
Retail | Is BLAZE HIPAA Compliant?
Retail | How do I clear the cache?
Retail | How can I change the Terminal on my iPad?
Retail | Where do I get the Information for the OMMA Reports?
Retail | How To Send Reports to External Emails
Retail | Loyalty Programs FAQ's
Retail | Support Hours, Phone Number, and Email
Retail | How to Email Receipts
Retail | How Do I Update the Firmware On My ELO?
Retail | How Do I Clear the Cache on My Phone?
Retail | Help! Why is Chat Not Available?
Retail | Help! The Available Terminals Are Maxed Out
Retail | Help! The Available Employees Are Maxed Out
Retail | Billing Contact Information & Request Forms
Retail | Help! BLAZE is Running Slow
Retail | Help! I'm Changing My Metrc License, What Do I Do with Existing Inventory?
Retail | Help! I'm Unable to Login to BLAZE
Retail | Resetting Your Password / Pin
Retail | Help! I've Experienced a Glitch / Bug
Retail | How is Custom Weight Pricing Calculated?
Retail | How to Add an Employee That Works at Another BLAZE Operated Company
See more
Ecommerce
Retail | Rejected Online Customers
Retail | Setting up Your Online Store
Retail | Setting Up Your Online Store with BLAZE Widget (iFrame)
Transactions
Retail | Refunds and Exchanges on the Web
RETAIL POS App | Adding Anonymous Orders to the Queue
Retail | Void Transactions
Retail | Understanding the Cash Drawer
Retail | None sales payment
Retail | How to Edit the Starting Cash Drawer Amount
Retail | How to Edit the Date of a Completed Transaction
Retail | How to Edit a Payment Type
Retail | How to Process an Order on the Web
Retail | Record Manual Transactions
See more
Loyalty / Marketing
Retail | How to Set up BLAZE Loyalty Program
Retail | How to View a Member's Loyalty Activity
Retail | Rewards / Loyalty Activity
Retail | BLAZE TV App (In-Store Digital Signage)
Retail | Applying BLAZE Loyalty Rewards Points on the App & Web
See more
Members
Retail | How to Edit Member Information
Retail | How to Add a Member
Retail | Managing Online Customers
Retail | How to Search for a Member
Retail | How to Ban / Unban Members
Retail | How to Avoid Duplicate Members
Retail | Adding a Member to Queue
See more
Integrations
Retail | Common Onfleet Errors
Retail | BLAZE x springbig Integration
Retail | How to send orders to Onfleet using the Dispatch section
Retail | How to Resync your Weedmaps Menu V3 and Crawler
Retail | BLAZE x Quickbooks Desktop and Online Integration
Retail | BLAZE x Leafly Integration
Retail | BLAZE x Tookan Integration
Retail | BLAZE x Tymber Integration
Retail | How to Generate a Developer / API Key in BLAZE for 3rd Party Integrations
Retail | BLAZE x Where's Weed Integration
Retail | Setting Up Your Online Store with Dutchie
Retail | BLAZE x Weedmaps Online Ordering FAQs
Retail | BLAZEPAY Tips Reconciliation
Retail | BLAZEPAY Pin Debit P-Series Receipt Printing
Retail | How do I Brand Verify a Product for Weedmaps in BLAZE
Retail | BLAZE V3 x Weedmaps Menu Crawler
Retail | BLAZE x Weedmaps Online Ordering
Retail | BLAZE x Weedmaps FAQs
Retail | Setting Up Stronghold
Retail | Using Stronghold
Retail | I Heart Jane x BLAZE
Retail | Common Onfleet Errors to Scope
Retail | BLAZE x Leafly FAQs
Retail | Stronghold Overview
Retail | BLAZE x Onfleet Integration
Retail | BLAZE Capital Overview
Retail | BLAZE Check-In App
Retail | BLAZE x Leafly Online Ordering
Retail | BLAZE x Onfleet 2-Way FAQ
Retail | BLAZE x Onfleet FAQ
Retail | BLAZE x Tymber FAQs
Retail | BLAZE x Where's Weed FAQ
Retail | BLAZE x springbig FAQs
See more
Reporting
Retail | Inventory On-Hold Report
Retail | Inventory Product History Report
Retail | Inventory Product Sell Through Report
Retail | Inventory Reconciliation History Report
Retail | Inventory Snapshot History Report
Retail | Inventory Transfer Report
Retail | Low Inventory Report
Retail | Inventory Valuation Report By Category Report
Retail | Product Sales by Inventory Report
Retail | What do the terms used in the Inventory History and Inventory Action Log mean?
Retail | Inventory Valuation Report
Retail | Promotions Used Report
Retail | Paid-In / Paid-Out / Cash Drawer Activity Report
Retail | What Do the Different Reports Do?
Retail | Inventory Procurement Report
Retail | Inventory Movement Report
Retail | Inventory History Change Report
Retail | What Reports Show Expiration Dates?
Retail | What Reports Show Gross Sales?
Retail | VLOOKUP Function Guide
Retail | Total Sales Report
Retail | Total Active Members Report
Retail | Shipment Bill Report
Retail | Sales by Product Report
Retail | Sales by Consumer Type Report
Retail | Return to Vendor Report
Retail | Refund History Report
Retail | Product Sell by Report
Retail | Members Expiring Soon Report
Retail | Member Performance Report
Retail | Loss Report
Retail | Delivery Sales Report
Retail | Daily Summary Report
Retail | Cancelation and Void Report
Retail | Avg Transaction Time Report
Retail | All Sales Report
Retail | 30 Day Inactive Report
Retail | Using the Time Card System
Retail | Total Sales Detail Report
Retail | Sales by Day Report
Retail | Sales by City Report
Retail | Profit Loss Report
Retail | New Members Report
Retail | Membership by Group Report
Retail | Membership By Doctor Report
Retail | Members By City Report
Retail | Discount Used Report
Retail | Customer Bought on Daily Basis Report
Retail | Journal Entry Report Explained
Retail | Inventory Distribution Report
Retail | Inventory Detail Report
Retail | Inventory By Cannabis Report
Retail | Inventory Aging Report
Retail | Inventory Action Log Report
See more
Metrc
Retail | Metrc Pending Transactions
Retail | How to Set Up a Product Profile to Receive Metrc Packages
Retail | The Metrc ID is Missing from the Transaction Section, What Should I Do?
Retail | Setting up Metrc in BLAZE
Retail | Override Limits on Member Level (Metrc)
Retail | Ordering Package Tags in Metrc
Retail | Metrc Task Manager
Retail | Metrc Sales Receipts Finalization
Retail | Metrc Package Location Tracking with BLAZE
Retail | Metrc Go Live Check-In Process (CA)
Retail | Metrc Error Notifications
Retail | Metrc Day to Day Activities using BLAZE
Retail | Importing Metrc Tags into BLAZE
Retail | I Have Incoming Transfers in Metrc, What Should I Do?
Retail | How to Split a Metrc Batch
Retail | How to Remove Refunds from Pending Metrc Transactions
Retail | How to Find Historic Pending Metrc Transactions
Retail | How to Create a Metrc Delivery
Retail | How to Address Metrc Transaction Submission Errors
Retail | How do I Receive Inventory in Metrc?
Retail | Generating a Metrc API Key
Retail | Adding a Metrc Label in a PO When Receiving Inventory with a Metrc-Compliant Vendor
Retail | Add Employee Metrc API Key
Retail | How to Intake Metrc Packages
Retail | How to Finish / Unfinish a Metrc Package
Retail | Currently in BLAZE and New to Metrc (CA)?
Retail | Receiving Compliance Transfers JSON file for Washington (WA)
Retail | Preparing to Go Live with Incoming Transfers
Retail | How to Change Your Metrc License in BLAZE
Retail | Adding a Metrc Strain
Retail | How do I Receive a Metrc Transfer in BLAZE?
Retail | Adding a Batch of Inventory to a Product
Retail | Adding a Metrc Category in the Product Profile
Retail | Help! I Can't Receive Metrc Packages / Transfers
See more
Delivery & Dispatch
Retail | Viewing Dispatched Orders
Retail | Scheduled Orders in Dispatch
Retail | How to Create a New Order from Dispatch
Retail | How do I assign an order to a driver in the BLAZE Delivery App?
Retail | Delivery Ledger App & Web
Retail | Creating a Delivery Order via a Phone Call
Retail | COVID-19 Request for Curbside / Contactless Delivery
Dispatch App | DispatchPro Configuration
Dispatch App | DispatchPro Orders Section
Dispatch App | DispatchPro Overview
Dispatch App | Manage Employee Access
Retail | BLAZE Delivery App
Retail | Delivery App: How to Change Shop / Terminal / Inventory?
Retail | Manage Receipts for CA Delivery
Retail | How to Set Up Your Delivery Service
Retail | Adding New Vehicles and Editing Existing Vehicles
Retail | Enforcing Signatures and Capturing Member's IDs in the BLAZE Delivery App
See more
Getting Started
Hardware Compatibility Chart
Retail | Basics to setting up Shop Information
Retail | Creating Membership Groups in BLAZE Web POS Overview
Retail | Set up Company Information
Support Packs
Retail | Setting Fees & Minimums
Retail | Roles & Permissions
Retail | Menu Options
Retail | Massachusetts (MA) Calculation Option for Concentrates
Retail | Manage Receipt Settings
Retail | How to Add Employees
Retail | How to add Employees in Global Settings
Retail | How Cashless ATM Payment Functions
Onboarding Timeline
Retail | Three-Step Fulfillment on the Web
Retail | Two-Step Fulfillment on the Web
Retail | Terminal Overview
Retail | How do I set up my company information?
Retail | Day Overview
Retail | Tags Overview
Retail | Cart Minimum Restrictions
Retail | Payment Options: Overview
Retail POS App | Creating and Using Terminals
Retail | Adjustments and How to Use Them
Retail | Setting Up Notifications
Retail | Creating Shop Contracts
Retail | Password Requirements
BLAZE | Responsibility Model
See more
BioTrack
Retail | BioTrack Compliance Sync Jobs
Retail | How to Split a BioTrack Batch
Retail | Generating Return Manifests in Washington
Retail | Verifying a Patient’s Recommendation Number with BioTrack
Retail | Setting up BioTrack in BLAZE®
Retail | Voiding Sales Transactions with BioTrack
Retail | Receiving Inbound BioTrack Transfers
Retail | Managing Product Categories with BioTrack
Retail | How to Edit Vehicles and Sync to BioTrack
Retail | How to Add Vehicles for BioTrack
Retail | BioTrack Sales
Retail | BioTrack Pending Transactions
Retail | BioTrack Patient and Adult-Use Sales
Retail | Adding and Removing Employees to Sync with BioTrack
Retail | BioTrack Task Manager
Retail | Assigning BioTrack Barcodes to Existing Inventory
Retail | Adding Inventory Rooms
See more
Promotions
Retail | Referral Codes
Retail | Promotions V2
Retail | Promotions FAQs
Retail | Promotion Rules
Retail | How to Create Storewide Sales
Retail | Creating a Buy One Get One (BOGO) Promotion
Retail | BOGO Promotions (Buy One Get One)
Retail | Creating Promotions
Retail | Discounts
See more
Point of Sale (POS)
Retail POS App | Two-Step Fulfillment
Retail POS App | Three-Step Fulfillment
Retail POS App | Manager's Beginner Guide: Open and Close Cash Drawers and Shift Changes
Retail POS App | How to View Member Limits
Retail POS App | Refunds and Exchanges on iPad
Retail POS App | How to Process an Assigned Order
Retail POS App | How to Open a Cash Drawer
Retail | Fulfillment Overview
Retail | Assigning an Order
Retail | Adding Tips
Retail | POS Web Overview
Retail | Cash Drawer Report
Retail POS App | Budtender's Beginner Guide: Process a Direct Order
Retail POS App | MC3 Printer + Customer Facing Display (CFD) Set Up
See more
Purchase Orders
Retail | Purchase Order (PO) Billing
Retail | Purchase Order (PO) Overview
Retail | Receiving a Purchase Order (PO)
Retail | Creating a Purchase Order (PO)
Retail | Receiving Shipments From Distro
Retail | Completing a Purchase Order (PO)
Retail | Archive Purchase Orders (PO)
Retail | Deleting a Duplicate Purchase Order (PO)
See more
Insights
Retail | Insights Accounting Glossary
Insights (Advanced) | Delivery - Top Delivery Assigned Average Packed to Completed
Insights (Advanced) | Inventory - 2 Week Overstock / Understock
Insights (Advanced) | Inventory - 4 Week Overstock / Understock
Insights (Advanced) | Inventory - Brand Metrics
Insights (Advanced) | Inventory - Brand Distribution Analysis
Insights (Advanced) | Reports List
Insights (Advanced) | Delivery - Delivery Region Average Packed to Completed
Insights (Advanced) | Delivery - Delivery City Average Packed to Completed
Insights (Advanced) | Delivery - Delivery Assigned Packed to Completed
Insights (Advanced) | Delivery - Delivery Assigned Average Packed to Completed
Insights (Advanced) | Delivery - Top Delivery Products by Net Revenue
Insights (Advanced) | Delivery - Top Regions by Net Revenue
Insights (Advanced) | Delivery - Top Delivery Cities by Net Revenue
Insights (Advanced) | Delivery - Products Sold by Delivery City / Inventory Location
Insights (Advanced) | Admin - Top 5 Products by Net Revenue by Age Bucket (25 - 34)
Insights (Advanced) | Admin - Top 5 Products by Net Revenue by Age Bucket (18 - 24)
Insights (Advanced) | Admin - Staffing Heatgrid # Transactions and Transaction Time
Insights (Advanced) | Admin - Staffing Day Heatgrid # Transactions and Transaction Time
Insights (Standard) | Reports List
Insights (Standard) | Summary - Manager KPI Banner (Optimized)
Insights (Advanced) | Admin - Manager Summary Table Year over Year
Insights (Advanced) | Admin - Manager Summary Table Week/Week
Insights (Advanced) | Admin - Manager Summary Table Month/Month
Insights (Advanced) | Admin - Avg Transactions per Sold By Employee by Day by Hour
Insights (Advanced) | Admin - Avg Transactions per Budtender KPI
Insights (Standard) | Transaction Discount Percent
Insights (Standard) | Summary - New members KPI (Optimized)
Insights (Standard) | Summary - Net Revenue Time Series
Insights (Standard) | Summary - Net Revenue by Queue Type
Insights (Standard) | Summary - Net Revenue by Payment Type
Insights (Standard) | Summary - Member Discount Percentage
Insights (Standard) | Marketing - Revenue by Marketing Source
Insights (Standard) | Marketing - Promotions Used by Day
Insights (Standard) | Marketing - Members - First Time vs. Returning
Insights (Standard) | Marketing - Member Group Drill Through
Insights (Standard) | Marketing - Member Age Analysis
Insights (Standard) | Inventory - Sales Breakdown by Inventory Location
Insights (Standard) | Inventory - Product Analysis by Price
Insights (Standard) | Inventory - Net Margin/Revenue by Product (Top 10)
Insights (Standard) | Inventory - Net Margin/Revenue by Brand
Insights (Standard) | Admin - Top 10 Products
Insights (Standard) | Admin - # Transactions by Queue Type per Shop
Insights (Standard) | Accounting - Product Sales Category -> Product
Insights (Standard) | Marketing - Net Revenue by Gender
Insights (Standard) | Accounting - Purchase Orders w/ Shipment Bills
Insights (Standard) | Inventory - Low Inventory Snapshot
Insights (Advanced) | Dashboard Reports
Insights (Standard) |Inventory Snapshot Value/Quantity by Date
Insights (Advanced) | Dashboard Graphics
Insights (Advanced) | Dashboard Images
Insights (Advanced) | Dashboard Text
Insights (Advanced) | Default Filter Values in Dashboards
Insights (Advanced) | Dashboard Filter Linking
Insights (Advanced) | Dashboard Filter Groups
Insights (Advanced) | Dashboard Filters
Insights (Advanced) | Dashboard Creation Overview
Insights (Advanced) | Dashboard Objects
Insights (Advanced) | Dashboard Sub Tabs
Insights (Standard) | Inventory - Expired / Expiring Products Less than 90 Days Left
Insights (Standard) | Admin - Transaction / Visit Times by Queue
Insights (Standard) | Admin - Rollup Shop Comparision
Insights (Standard) | Admin - Net Revenue Time Series by Shop
Insights (Standard) | Admin - Net Revenue Heat Grid
Insights (Standard) | Admin - Net Revenue by Order Source
Insights (Standard) | Admin - Net Revenue by Cannabis Type
Insights (Standard) | Admin - Category Analysis by Shop
Insights (Standard) | Accounting - Vertical Summary Breakout
Insights (Standard) | Accounting - Total Due by Payment Type
Insights (Standard) | Accounting - Inventory Value of Yesterday
Insights (Advanced) | Understanding the Dashboard Builder
Insights (Advanced) | Chart Brushing
Insights (Advanced) | Creating a Dashboard
Insights (Standard) | Accounting - Inventory Value of End of Last Month
Insights (Standard) | Accounting - Cannabis/Non-Cannabis w/Consumer Type Tax Breakdown
Insights (Standard) | Accounting - Cannabis / Non-Cannabis Tax Breakdown Report
Insights (Standard) | Accounting - Cannabis Sales by Category
Insights (Standard) | Inventory - Inventory Aging Drilldown (Age > Category > Brand > Product)
Insights (Standard) | Admin - Net Profit/Revenue by Member Group
Insights | What's New? Definitions and Calculations
Insights | Insights FAQ's
Insights (Standard) | Accounting - State Tax/Cannabis Filter Tax Breakdown
Insights | Insights Standard Overview
Insights (Standard) | Admin - Created by Employee Rollup
See more
BLAZEPAY
BLAZEPAY Pin Debit Monthly POS Report SOP
Retail | Pin Debit Troubleshooting
Retail | Manual Pin Debit Transactions
Retail | Automated Pin Debit Transactions
Retail | Assigning Pin Debit Terminals
Retail | BLAZEPAY Report and Log
Retail | BLAZEPAY Support and FAQs
Retail | How to Set Up BLAZEPAY
Retail | Using BLAZEPAY
Retail | BLAZEPAY Overview
Retail | Common Declines Reasons for BLAZEPAY
See more
Blaze University
Retail | Welcome to Blaze U
Compliance & Taxes
Retail | CA Delivery Ledger V2 Checklist
CA Delivery Ledger Task Manager Errors and Recommended Fixes.
Retail | CA Delivery Ledger Checklist 2023
Retail | California Delivery Ledger FAQ 2023
California Delivery Changes for Jan 1, 2023
Retail | Create Outgoing Transfers
Retail | Setting Up New York Purchase Limits
What is Changing in BLAZE for the CA 2023 Updates
Retail | California Excise Tax Credit Report
Retail | Tax order Explained: Post-Tax vs. Pre-Tax 2023
Retail | California Tax Options Set Up
Compliance Transfer Update Coming Soon
Retail | Tax FAQ
Metrc API Bulletin
Retail | Setting up Maryland Purchase Limits
Retail | Setting up Missouri Purchase Limits
Retail | Tax Order Explained: Post-Tax vs. Pre-Tax
Retail | Creating and Using Regions
Retail | Purchase Limits for Medical and Recreational Cannabis by State
Retail | Oklahoma Tax Options Setup
Retail | Setting up New Mexico Purchase Limits.
Retail | Setting up Arizona Purchase Limits
Retail | Setting up Alaska Purchase Limits
Retail | Setting Up and Managing Delivery Tax Rates
Retail | Setting up Oklahoma Purchase Limits
Retail | Setting up Maine Purchase Limits
Retail | Setting up New Jersey Purchase Limits
Retail | Setting up Washington Purchase Limits
Retail | Setting up Massachusetts Purchase Limits
Retail | Oklahoma OMMA Report Tips
Retail | How do I Export and Submit my CCA Report?
Retail | Excise Tax Explained
Retail | What Does the Compound Tax Feature Do?
Retail | How Do I Enable Purchase Limits?
California Excise Tax Changes for Jan 1, 2023
Retail | Legal Cannabis Concentrate Limit Met, But....
Retail | What's the Difference Between Medicinal (MMIC) and Medicinal (Third-Party)?
Retail | Setting Up and Managing Tax Options 2023
Retail | California Delivery Ledger Overview 2023
See more
Inventory Management
Retail | How to Add Non-Cannabis Items
Retail | Managing Product Categories
Retail | How to Create a Product
Retail | How to Create, Edit and Add Prepackages
Retail | Transferring Inventory from one Retail Location to another
Retail | Transfer Inventory V2: Creating and Using a Transfer Template
Retail | Transfer Inventory V2
Retail | Setting up Sale Price
Retail | Report a Loss of Inventory
Retail | Incoming Order Report
Retail | How to use the "Convert Product" feature.
Retail | How to Return Items to a Vendor
Retail | How to Return a Bundle to Individual Products (Unbundle)
Retail | How to Resize an Image
Retail | How to Manually Add a Batch to a Product
Retail | How to Edit or Delete a Product
Retail | How to Create Sample Products
Retail | How to Create a Bundled Product
Retail | How to Attach Batches to a Bundled Product
Retail | How to Archive / Un-Archive a Batch
Retail | How Can I Remove the Brands from My Products
Retail | How / Why to Copy a Product
Retail | Creating and Using Pricing Templates
Retail | Create a New Master Product
Retail | Create a New Master Category
Retail | Brands
Retail | BLAZE Master Categories Catalog Overview
Retail | Adding Quantities to Prepackage Items
Retail | Adding Batch Info & Inventory Counts to Blaze
Retail | Master Catalog Roles and Permissions
Retail | Inventory Batch Import Tool
Retail | Master Product Adoption Mode
Retail | Mass Updating Inventory
Retail | Inventory Transfer V1
Retail | Inventory Reconciliation
Retail | Inventory PAR Level
Retail | Master Product Import / Export
Retail | Product Tags (example)
Retail | Master Category Adoption Mode
Retail | Mix & Match Pricing
Retail | Vendor Overview
Retail | Arms-Length (AL) and Non Arms-Length (NAL) Vendors - California
Retail | Secondary Vendors
Retail | BLAZE Master Product Catalog Overview
Retail | Help! I Added a Batch to the Wrong Product
Retail | How to Disable Discounts on Specific Products
Retail | What Inventory Are My Products In?
See more
Hardware & Labels
Retail | Set Up and Printing of Version 2 Labels
Retail | Oklahoma Labels
Retail POS App | How to Connect Your USB Star Micronics TSP Printer to an iPad
Retail | Supplies and Hardware
Retail | Printing Labels Using a Zebra Printer via LAN/Ethernet (Mac)
Retail POS App | Connecting Your DuraScan Socket Mobile Scanner to an iPhone
Retail POS App | Connecting Your DuraScan Socket Mobile Scanner to an iPad
Retail | How to Connect My MC3 via ethernet for WIFI printing (Windows)
Retail | Connecting Your DuraScan Socket Mobile Scanner to an iPad
Retail POS App | How to Reset Connection of ELO One
Retail POS App | How to Connect Your Wifi TSP Printer to an iPad
Retail | Troubleshooting Zebra Label Printer Issues (PC)
Retail | How to Connect My STAR Receipt Printer to use on the WEB
Retail | Connecting Your DuraScan Socket Mobile Scanner to an iPhone
Retail | Compatible Barcode Scanners and Using Them
Delivery App | Compatible Hardware
Retail | MCPrint3 FAQ
Retail POS App | Scale Integration
Retail POS App | How Do I Reset the Bluetooth Connection on My ELO Plus?
Retail | Setting up Zebra Printer (ZD41022-D01W01EZ) For WIFI Printing (PC) & (App)
Retail POS App | Printing Labels using the Brother QL-810W
Retail | Print Receipts from the Web
Retail | Troubleshooting Zebra Label Printer Issues (Mac)
Retail | Printing Labels Using a Zebra Printer via USB (Mac)
Retail | Printing Labels Using a Zebra Printer USB (PC)
See more
