BLAZE US Knowledge Center

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BLAZE US Knowledge Center

BLAZE Retail

BLAZE Retail

Learn how to troubleshoot issues with BLAZE Web and retail.

Retail | Metrc Package Location Tracking with BLAZE

Retail | Trigger "Order Out for Delivery" Status Notifications

Retail | Manual BLAZEPAY Cashless ATM TFI

Retail | PayAuth Tip Configuration

FAQs

Retail | Support Hours, Phone Number, and Email

Retail | How do I open a Incognito Window / Tab?

Retail | How do I turn off the Ad Blocker?

Retail | Is BLAZE HIPAA Compliant?

Retail | Loyalty Programs FAQ's

Retail | How To Send Reports to External Emails

Retail | Where do I get the Information for the OMMA Reports?

Retail | How can I change the Terminal on my iPad?

Retail | How do I clear the cache?

Retail | Help! BLAZE is Running Slow

Retail | Help! I've Experienced a Glitch / Bug

Retail | How to Add an Employee That Works at Another BLAZE Operated Company

Retail | Help! Why is Chat Not Available?

Retail | Billing Contact Information & Request Forms

Retail | How is Custom Weight Pricing Calculated?

Retail | Help! I'm Unable to Login to BLAZE

Retail | How to Email Receipts

Retail | How Do I Update the Firmware On My ELO?

Retail | How Do I Clear the Cache on My Phone or Tablet?

Retail | Help! The Available Terminals Are Maxed Out

Retail | Help! The Available Employees Are Maxed Out

Retail | Help! I'm Changing My Metrc License, What Do I Do with Existing Inventory?

Retail | Resetting Your Password / Pin

Retail | Stronghold Order Tags

See more

Ecommerce

Retail | Rejected Online Customers

Retail | Setting up Your Online Store

Transactions

Retail | How to Edit the Date of a Completed Transaction

Retail | Understanding the Cash Drawer

Retail | How to Process an Order on the Web

RETAIL POS App | Adding Anonymous Orders to the Queue

Retail | Record Manual Transactions

Retail | MC3 Printer + Customer Facing Display (CFD) Set Up

Retail | Refunds and Exchanges on the Web

Retail | Void Transactions

Retail | None sales payment

Retail | How to Edit the Starting Cash Drawer Amount

Retail | How to Edit a Payment Type

Retail | Quantity (Batch) Flattening

Retail | Fulfillment Web Application

See more

Loyalty / Marketing

Retail | BLAZE TV App (In-Store Digital Signage)

Retail | Rewards / Loyalty Activity

Retail | How to View a Member's Loyalty Activity

Retail | How to Set up BLAZE Loyalty Program

Retail | Applying BLAZE Loyalty Rewards Points on the App & Web

Retail | Auto-Apply Promotion Discounts

Retail | Exclusions in Promotions

See more

Members

Retail | How to Edit Member Information

Retail | How to Ban / Unban Members

Retail | How to Search for a Member

Retail | How to Add a Member

Retail | Adding a Member to Queue

Retail | How to Avoid Duplicate Members

Retail | Managing Online Customers

Retail Web - Manual Member Merge

See more

Integrations

Retail | Using Stronghold

Retail | BLAZE x springbig Integration

Retail | BLAZE x Weedmaps FAQs

Retail | BLAZE x Weedmaps Online Ordering

Retail | BLAZE x Tymber Integration

Retail | How to Generate a Developer / API Key in BLAZE for 3rd Party Integrations

Retail | How to send orders to Onfleet using the Dispatch section

Retail | BLAZE x Onfleet FAQ

Retail | BLAZE x Onfleet 2-Way FAQ

Retail | Common Onfleet Errors to Scope

Retail | BLAZE x Onfleet Integration

Retail | Common Onfleet Errors

Retail | BLAZE V3 x Weedmaps Menu Crawler

Retail | BLAZE Capital Overview

Retail | BLAZE x Leafly Online Ordering

Retail | BLAZE x Leafly Integration

Retail | How to Resync your Weedmaps Menu V3 and Crawler

Retail | I Heart Jane x BLAZE

Retail | How do I Brand Verify a Product for Weedmaps in BLAZE

Retail | BLAZE x Tookan Integration

Retail | BLAZE x Quickbooks Desktop and Online Integration

Retail | BLAZE x Where's Weed FAQ

Retail | BLAZE x Leafly FAQs

Retail | BLAZE x Where's Weed Integration

Retail | Setting Up Your Online Store with Dutchie

Retail | BLAZE x Weedmaps Online Ordering FAQs

Retail | Setting Up Stronghold

Retail | Expired Weedmaps Token

Retail | Weedmaps Service Fee Charge

Retail | BLAZE x Tymber FAQs

Retail | BLAZE x springbig FAQs

Retail | Stronghold Overview

Retail | Using Aeropay

See more

Reporting

Retail | Total Sales Detail Report

Retail | Total Sales Report

Retail | Daily Summary Report

Retail | Inventory Transfer Report

Retail | Inventory Snapshot History Report

Retail | Inventory Product History Report

Retail | Inventory Reconciliation History Report

Retail | Inventory Product Sell Through Report

Retail | Inventory On-Hold Report

Retail | What Reports Show Expiration Dates?

Retail | What Do the Different Reports Do?

Retail | Paid-In / Paid-Out / Cash Drawer Activity Report

Retail | Promotions Used Report

Retail | Inventory Valuation Report

Retail | What do the terms used in the Inventory History and Inventory Action Log mean?

Retail | Product Sales by Inventory Report

Retail | Inventory Valuation Report By Category Report

Retail | Low Inventory Report

Retail | Sales by City Report

Retail | Product Sell by Report

Retail | Loss Report

Retail | Inventory Action Log Report

Retail | Customer Bought on Daily Basis Report

Retail | New Members Report

Retail | Profit Loss Report

Retail | Inventory Detail Report

Retail | Membership By Doctor Report

Retail | VLOOKUP Function Guide

Retail | Member Performance Report

Retail | Shipment Bill Report

Retail | Inventory Procurement Report

Retail | Using the Time Card System

Retail | Sales by Consumer Type Report

Retail | Inventory Movement Report

Retail | Inventory By Cannabis Report

Retail | Inventory History Change Report

Retail | All Sales Report

Retail | Refund History Report

Retail | Cancelation and Void Report

Retail | 30 Day Inactive Report

Retail | Sales by Day Report

Retail | Members By City Report

Retail | Membership by Group Report

Retail | Return to Vendor Report

Retail | Avg Transaction Time Report

Retail | Sales by Product Report

Retail | Delivery Sales Report

Retail | Inventory Aging Report

Retail | Journal Entry Report Explained

Retail | What Reports Show Gross Sales?

Retail | Data Exports Reorganization

See more

Metrc

Retail | How do I Receive a Compliance Transfer in BLAZE?

Retail | How to Create a Metrc Delivery

Retail | Setting up Metrc in BLAZE

Retail | Adding a Metrc Strain

Retail | How to Finish / Unfinish a Metrc Package

Retail | How to Split a Metrc Batch

Retail | How to Remove Refunds from Pending Metrc Transactions

Retail | Metrc Day to Day Activities using BLAZE

Retail | How to Change Your Metrc License in BLAZE

Retail | How to Address Metrc Transaction Submission Errors

Retail | Add Employee Metrc API Key

Retail | Adding a Metrc Label in a PO When Receiving Inventory with a Metrc-Compliant Vendor

Retail | Override Limits on Member Level (Metrc)

Retail | Receiving Compliance Transfers JSON file for Washington (WA)

Retail | Importing Metrc Tags into BLAZE

Retail | Metrc Task Manager

Retail | Generating a Metrc API Key

Retail | How to Set Up a Product Profile to Receive Metrc Packages

Retail | Metrc Pending Transactions

Retail | How to Find Historic Pending Metrc Transactions

Retail | How do I Receive Inventory in Metrc?

Retail | Metrc Go Live Check-In Process (CA)

Retail | Adding a Batch of Inventory to a Product

Retail | Metrc Error Notifications

Retail | Currently in BLAZE and New to Metrc (CA)?

Retail | Ordering Package Tags in Metrc

Retail | I Have Incoming Transfers in Metrc, What Should I Do?

Retail | Preparing to Go Live with Incoming Transfers

Retail | The Metrc ID is Missing from the Transaction Section, What Should I Do?

Retail | Adding a Metrc Category in the Product Profile

Retail | Help! I Can't Receive Metrc Packages / Transfers

See more

Delivery & Dispatch

Retail | How do I assign an order to a driver in the BLAZE Delivery App?

Retail | BLAZE Delivery App

Retail | Scheduled Orders in Dispatch

Retail | Viewing Dispatched Orders

Retail | How to Create a New Order from Dispatch

Retail | Why is my Map blurry?

Retail | How to Set Up Your Delivery Service

Retail | Creating a Delivery Order via a Phone Call

Retail | COVID-19 Request for Curbside / Contactless Delivery

Retail | Delivery Ledger App & Web

Dispatch App | DispatchPro Configuration

Dispatch App | DispatchPro Orders Section

Dispatch App | DispatchPro Overview

Dispatch App | Manage Employee Access

Retail | Delivery App: How to Change Shop / Terminal / Inventory?

Retail | Adding New Vehicles and Editing Existing Vehicles

Retail | California Delivery Ledger Overview

Retail | CA Delivery Ledger Checklist

Retail | CA Delivery Ledger Feature Update Auto-Accept Transfer

See more

Getting Started

Retail | Manage Receipt Settings

Retail | Setting Fees & Minimums

Retail | How to add Employees in Global Settings

Retail | Roles & Permissions

Support Packs

Retail | Creating Shop Contracts

Retail | Terminal Overview

Retail | Menu Options

Retail | Basics to setting up Shop Information

Retail | Set up Company Information

Retail | Day Overview

Hardware Compatibility Chart

Retail | How to Add Employees

Retail | How Cashless ATM Payment Functions

Onboarding Timeline

Retail | Three-Step Fulfillment on the Web

Retail | Two-Step Fulfillment on the Web

Retail | Terminal Overview

Retail | How do I set up my company information?

Retail | Tags Overview

Retail | Cart Minimum Restrictions

Retail | Payment Options: Overview

Retail POS App | Creating and Using Terminals

Retail | Adjustments and How to Use Them

Retail | Setting Up Notifications

Retail | Password Requirements

BLAZE | Responsibility Model

See more

BioTrack

Retail | Adding and Removing Employees to Sync with BioTrack

Retail | Assigning BioTrack Barcodes to Existing Inventory

Retail | BioTrack Patient and Adult-Use Sales

Retail | How to Edit Vehicles and Sync to BioTrack

Retail | Verifying a Patient’s Recommendation Number with BioTrack

Retail | Receiving Inbound BioTrack Transfers

Retail | How to Add Vehicles for BioTrack

Retail | BioTrack Task Manager

Retail | Voiding Sales Transactions with BioTrack

Retail | BioTrack Compliance Sync Jobs

Retail | Adding Inventory Rooms

Retail | Setting up BioTrack in BLAZE®

Retail | BioTrack Sales

Retail | How to Split a BioTrack Batch

Retail | Generating Return Manifests in Washington

Retail | Creating a Sub Lot (split) from a BioTrack Batch

Retail | How to Destroy Product in BioTrack

Retail | BioTrack | Invalid Username and Password

See more

Promotions

Retail | Promotion Overview

Retail | BOGO Promotions (Buy One Get One)

Retail | How to Create Storewide Sales

Retail | Referral Codes

Retail | Promotion Rules

Retail | Creating Promotions

Retail | Promotions FAQs

Retail | Discounts

Retail | Create Promotions By Sales Channel

Retail | Copy promotions

Retail | Company Promotions and Smart Collections

See more

Point of Sale (POS)

Retail POS App | How to View Member Stats and Cannabis Limits

Retail | Fulfillment Overview

Retail POS App | Three-Step Fulfillment

Retail POS App | Two-Step Fulfillment

Retail | Adding Tips

Retail POS App | Budtender's Beginner Guide: Process a Direct Order

Retail | POS Web Overview

Retail | Assigning an Order

Retail POS App | Manager's Beginner Guide: Open and Close Cash Drawers and Shift Changes

Retail POS App | How to Process an Assigned Order

Retail POS App | Refunds and Exchanges on iPad

Retail POS App | How to Open a Cash Drawer

Retail | Cash Drawer Report

Retail POS App | MC3 Printer + Customer Facing Display (CFD) Set Up

Retail | iOS POS App Overview

See more

Purchase Orders

Retail | Purchase Order (PO) Overview

Retail | Creating a Purchase Order (PO)

Retail | Deleting a Duplicate Purchase Order (PO)

Retail | Completing a Purchase Order (PO)

Retail | Archive Purchase Orders (PO)

Retail | Receiving Shipments From Distro

Retail | Purchase Order (PO) Billing

Retail | Receiving a Purchase Order (PO)

Retail | Manual Purchase Order Lifecycle

See more

Insights

Insights | Insights FAQ's

Insights | Changelog: Definitions and Calculations

Retail | Insights Accounting Glossary

Insights (Standard) | Reports List

Insights - Vendor Promotion Credit Report

See more

BLAZEPAY

Retail | Assigning Integrated Cashless ATM Terminals

Retail | BLAZEPAY Report and Log

Retail | Setting Up BLAZEPAY / Dejavoo Hardware

Retail | How To Manually Batch Out with BLAZEPAY

Retail | Using BLAZEPAY

Retail | How to Set Up BLAZEPAY

Retail | BLAZEPAY Overview

Retail | Common Declines Reasons for BLAZEPAY

Retail | Cashless ATM Rounding Explained

Retail | BLAZEPAY Cashless ATM Refunds

Retail | PayAuth Merchant Platform Overview

Retail | Manual BLAZEPAY Cashless ATM (PayAuth)

Retail | Connecting PayAuth terminals to WiFi

Retail | Setting Up Aeropay

BLAZEPAY Reconciliation Overview

Retail | Using BLAZEPAY ACH In-Store

See more

Compliance & Taxes

CA Delivery Ledger Task Manager Errors and Recommended Fixes.

Retail | California Delivery Ledger FAQ

Retail | Setting up Massachusetts Purchase Limits

Retail | Setting Up New York Purchase Limits

Retail | Creating and Using Regions

Retail | California Excise Tax Credit Report

Retail | Setting up Missouri Purchase Limits

Retail | Tax Order Explained: Post-Tax vs. Pre-Tax

Retail | Setting Up and Managing Delivery Tax Rates

Retail | How do I Export and Submit my CCA Report?

Retail | Oklahoma Tax Options Setup

Retail | How Do I Enable Purchase Limits?

Retail | California Tax Options Set Up

Retail | Setting up Illinois Purchase Limits

Retail | Illinois Adult Use Tax Rate Setup

Retail | Create Outgoing Transfers

Compliance Transfer Update Coming Soon

Retail | Tax FAQ

Metrc API Bulletin

Retail | What's the Difference Between Medicinal (MMIC) and Medicinal (Third-Party)?

Retail | Setting up Maryland Purchase Limits

Retail | Purchase Limits for Medical and Recreational Cannabis by State

Retail | Setting up New Mexico Purchase Limits.

Retail | Setting up Arizona Purchase Limits

Retail | Setting up Alaska Purchase Limits

Retail | Setting up Oklahoma Purchase Limits

Retail | Setting up Maine Purchase Limits

Retail | Setting up New Jersey Purchase Limits

Retail | Setting up Washington Purchase Limits

Retail | Oklahoma OMMA Report Tips

Retail | Excise Tax Explained

Retail | What Does the Compound Tax Feature Do?

Retail | Legal Cannabis Concentrate Limit Met, But....

Retail | What's the Difference Between Medicinal (MMIC) and Medicinal (Third-Party)?

Retail | Setting Up and Managing Tax Options

Retail | CA | CDTFA Taxes Update Overview

Retail | CA | Taxing of surcharges and fees

Retail | CA | CDTFA Delivery Tax Rates

Retail | NY | OCM Reporting

See more

Inventory Management

Retail | Setting up Sale Price

Retail | What Inventory Are My Products In?

Retail | Inventory Transfers: Creating and Using a Transfer Template

Retail | Transfer Inventory

Retail | Mix & Match Pricing

Retail | Product Tags (example)

Retail | Master Product Import / Export

Retail | Incoming Order Report

Retail | How Can I Remove the Brands from My Products

Retail | Transferring Inventory from one Retail Location to another

Retail | Managing Product Categories

Retail | Master Product Adoption Mode

Retail | How to Create, Edit and Add Prepackages

Retail | How to Create a Product

Retail | How to Add Non-Cannabis Items

Retail | Report a Loss of Inventory

Retail | Arms-Length (AL) and Non Arms-Length (NAL) Vendors - California

Retail | How to use the "Convert Product" feature.

Retail | How to Return Items to a Vendor

Retail | How to Return a Bundle to Individual Products (Unbundle)

Retail | How to Resize an Image

Retail | How to Manually Add a Batch to a Product

Retail | How to Edit or Delete a Product

Retail | How to Create Sample Products

Retail | How to Create a Bundled Product

Retail | How to Attach Batches to a Bundled Product

Retail | How to Archive / Un-Archive a Batch

Retail | How / Why to Copy a Product

Retail | Creating and Using Pricing Templates

Retail | Create a New Master Product

Retail | Create a New Master Category

Retail | Brands

Retail | BLAZE Master Categories Catalog Overview

Retail | Adding Quantities to Prepackage Items

Retail | Adding Batch Info & Inventory Counts to Blaze

Retail | Master Catalog Roles and Permissions

Retail | Inventory Batch Import Tool

Retail | Mass Updating Inventory

Retail | Inventory Reconciliation

Retail | Inventory PAR Level

Retail | Master Category Adoption Mode

Retail | Vendor Overview

Retail | Secondary Vendors

Retail | BLAZE Master Product Catalog Overview

Retail | Help! I Added a Batch to the Wrong Product

Retail | How to Disable Discounts on Specific Products

Retail | Products Page Overview

Retail | Reverse & Submit and Reverse & Accept

Individual Unit Tracking / Retail ID / Batch Serialization Overview

Working With and Receiving Products With Individual Unit Tracking (and Metrc Retail ID)

Retail | Inventory Transfers

Retail | Cycle Counts - Inventory

Retail | Adding Products Using Global Catalog

Retail | Sellable Committed Validation

See more

Hardware & Labels

Retail | Set Up and Printing Exit Labels

Retail | Zebra ZD410/411 - USB (PC) Configuration

Retail | Connecting Your DuraScan Socket Mobile Scanner to a Computer

Retail POS App | How to Connect Your Wifi TSP Printer to an iPad

Retail | Printing Labels Using a Zebra Printer (Mac)

Retail | How to Connect My STAR Receipt Printer to use on the WEB

Retail POS App | Scale Integration

Delivery App | Compatible Hardware

Retail | Connect your Zebra printer to WLAN on Mac

Retail | Connect your Zebra ZD410 printer to Wifi on MAC with a LAN line

Retail | Printing Labels Using a Zebra Printer Wireless (PC) & (POS App)

Retail | Troubleshooting Zebra Label Printer Issues (PC)

Retail | Troubleshooting Zebra Label Printer Issues (Mac)

Retail | Supplies and Hardware

Retail | Compatible Barcode Scanners and Using Them

Retail | Print Receipts from the Web

Retail | Connecting Your DuraScan Socket Mobile Scanner to an iPhone

Retail | Oklahoma Labels

Retail | How to Connect My MC3 via ethernet for WIFI printing (Windows)

Retail | Connecting Your DuraScan Socket Mobile Scanner to an iPad

Retail POS App | How to Connect Your USB Star Micronics TSP Printer to an iPad

Retail POS App | How Do I Reset the Bluetooth Connection on My ELO Plus?

Retail POS App | How to Reset Connection of ELO One

Retail POS App | Connecting Your DuraScan Socket Mobile Scanner to an iPhone

Retail | MCPrint3 FAQ

Retail | Montana Labels

Retail | Bulk Label Printing

Retail | iOS | POS App Scale Integration

See more

Web POS App

Retail | Web POS Supported Hardware

Retail | Web POS App Overview