--- title: ECOM | Delivery Order Status Notifications description: This article will explain how to setup and edit Delivery Order status messages in ECOM Mission Control. --- [Skip to content](https://support.blaze.me/hc/en-us/articles/delivery-order-status-messages#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en) - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Open main navigation Close main navigation - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en) 2. [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en) 3. [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecommerce) # ECOM | Delivery Order Status Notifications ## This article will explain how to setup and edit Delivery Order status messages in ECOM Mission Control. 1. To setup and edit **Delivery Order Status** messages, login to your **ECOM Mission Control** at [ecom.blaze.me](https://ecom.blaze.me/), click on the **Settings **tab and select the **Notification** tab. ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-18-2024-09-39-22-0107-PM.png?width=688&height=295&name=image-png-Apr-18-2024-09-39-22-0107-PM.png) 2. To edit, click the icon to the right of the **Delivery Order** status. ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-18-2024-09-41-19-7646-PM.png?width=688&height=299&name=image-png-Apr-18-2024-09-41-19-7646-PM.png) 3. The **Order Status message** can be toggled on or off by clicking the **switch** next to **Is Active**. Toggling off will prevent the order status message from being sent. ![](https://support.blaze.me/hubfs/Knowledge%20Base%20Import/Screenshot%20-%202023-06-02T114414-894-png-3.png) 4. The **Order Status message text** is automatically set to a **default message** containing **variables** that will input custom information from your **Point of Sale** into the Delivery Order status message. Use the **Available Variables** to customize the message text to your preference. - To add an **Available Variable, **copy the variable text and paste between two curly brackets on each end of the text. Click the **Save button** to save any changes. - Make sure there are **no extra spaces** between the **Variable** text and the curly brackets. **Extra spaces** will cause custom info to not be inputted correctly. - The **delivery\_location\_url** variable will include a **Google Maps link** of the delivery address entered by the customer in the message. - **PLEASE NOTE: Treez POS partners will need to enter the store phone number into the message text. That variable is not shared via the Treez API.** ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-18-2024-09-44-10-7325-PM.png?width=688&height=300&name=image-png-Apr-18-2024-09-44-10-7325-PM.png) ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-18-2024-09-44-51-3501-PM.png?width=688&height=301&name=image-png-Apr-18-2024-09-44-51-3501-PM.png) **If using Scheduled Delivery fulfillment, we highly recommend adding the customer selected Time Slot window variable to Order Notification templates: ** - Variable: ![](https://support.blaze.me/hs-fs/hubfs/image-png-Dec-11-2024-08-10-00-9835-PM.png?width=688&height=335&name=image-png-Dec-11-2024-08-10-00-9835-PM.png)![](https://support.blaze.me/hs-fs/hubfs/image-png-Dec-11-2024-08-11-15-4609-PM.png?width=688&height=427&name=image-png-Dec-11-2024-08-11-15-4609-PM.png) 5. Sequence of **Delivery Order Status** messages: - **(1) Delivery Order Placed**: This message is **automatically **sent to the customer's email once they have completed their order in the store. **(2) Delivery Order On The Way**: This message is **not sent automatically**. This message requires that it is manually triggered in the **Point of Sale** by updating the **Order Tracking Status** to **On The Way**. - **Pro-Tip**: If you are using [Onfleet](https://onfleet.com/) for your driver tracking and delivery management, you may want to consider turning off this **Deliver Order Status** message, because [Onfleet](https://onfleet.com/) has the ability to send an **On The Way** notification to customers. Turning off helps eliminate the extra step of manually triggering the **On The Way notification** in the POS. **(3) Delivery Order Completed**: This message is **automatically** sent to the customer's email once the order has been successfully delivered. 6. **Canceled Order Status** messages will be sent out if an order is **canceled or declined**. These messages can also be edited as explained above. - **Ordered Canceled by Dispensary**: Dispensary **accepts** the order, then cancels it. - **Order Canceled by User**: Customer cancels their order. - **Order Declined**: Dispensary **does not accept** the order for specific reason and cancels it. ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-18-2024-09-45-30-8821-PM.png?width=688&height=299&name=image-png-Apr-18-2024-09-45-30-8821-PM.png)   - [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content) - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs) - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce) - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions) - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing) - [Members](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#members) - 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