ECOM Mobile App | How to configure your Mobile App Zendesk integration

This article will explain how to start the Zendesk integration for your Mobile App.

For a Zendesk account with no apps added yet:

  1. Login to your Zendesk Dashboard with the Chat Administrator account and click on Profile, then View Profile.
  2. Click on Manage on Admin Center
  3.  Enter Mobile SDK in the Search bar in the left side bar and click on the highlighted result.

Select the Agree option and and Click Get Started.

  1. Click add app (The App ID and Client ID are the two important ID’s required for the integration)
  2. Enter the name of the app
  3. On the Authentication method choose Anonymous
  4. Click Save
  5. You'll now be ready to accept online and offline chats from the mobile app 
For an account with apps already added:
  1. Repeat steps 1-3 of the earlier described steps.
  2. Click on Add app
  3. Repeat steps 1-5 of the earlier described steps.

Once the App has been added and saved:

  1. Grant Admin access to and so our Mobile App team can complete the connection between Zendesk and the mobile app.