This article will explain the ECOM Kiosk Phone Number Validation Mode and the customer experience on the ECOM kiosk
Kiosk Device Setting Recommendations:
Recommended for iOS Devices:
- Disable device Auto-lock:
- Open Settings: Tap the Settings app icon on your iPad's home screen.
- Go to Display & Brightness: Scroll down the Settings menu and tap on "Display & Brightness".
Select Auto-Lock: Tap on the "Auto-Lock" option. - Choose Never: Select "Never" from the list of Auto-Lock options. This will prevent the screen from automatically locking
Recommended for Android Devices:
- In Phone Number Validation Mode, customers will be able to browse the kiosk menu, add items to their cart and move into the Checkout.
- There is no account login/logout required for kiosk orders.
- Customers will only need their first/last name and a phone number.
- Customers will need to verify the phone number with the six digit code.
- Once the order is placed, customers will receive email notifications on the status of their order.
- Orders placed through a kiosk are coded in ECOM Mission Control Orders as Kiosk.
- If a customer has an existing account and uses the same phone number, the order will be added to their Order History.
- Kiosk orders will be tagged in Mission Control and BLAZE Retail POS Dispatch as a Kiosk order