ECOM | Link profiles by ID number

(Blaze POS only) Ensure your online accounts are linked to POS accounts more precisely by requiring customers to enter their ID number during signup.

Part 1: Mission Control Setup

Once activated, you will see in Settings > Store Configuration that we have 'Registration With Drivers License Id' set to 'Required' and checked the box below. Do not change these settings once enabled. 

• The first setting will ensure customers are required to enter their ID number as part of their profile creation
• The checkbox setting will ensure that we can update contact information on the POS member when linked to a new Ecom user

• Confirm which contact field is tied to your login mode- this also needs to match if it already exists on the POS member profile before their Ecom signup 

Part 2: Sign Up Screen

Once enabled, customers will be required to enter their ID number and expiration date upon signup. They cannot proceed with account creation unless they enter values in both fields. 

Part 3: Profile Linking 

It is important to understand what happens when a profile is linked through this method and what may cause the profile linking to fail. 

• If the ID numbers match and the POS member has no contact information, the POS member will be updated with the email and phone submitted on the Ecom signup
• If the ID numbers match and the POS member has existing contact information, the primary contact information (see part 1) must match in order to update the secondary contact information
• If there is no ID on file on the POS member's account, the accounts must having matching primary contact information in order to update the POS member with the ID number and secondary contact information
• If there is no member created in the POS for this member, the Ecom signup will result in a new member submitted to the POS for approval with ID number, phone, and email 

Part 4: Pre-Existing Customers

Have you gone live before enabling this feature? Understand what will happen to customers who have created an Ecom account before this requirement was enabled. 

• The ID number will sync over if an Ecom customer is linked to POS member who has an ID number and expiration date on file
• If customers have a previously confirmed account with no ID number in Ecom or the POS, they will still be able to place orders