---
title: ECOM | Manage Your Customers
description: Learn how to manage your customers through ECOM.
---

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# ECOM | Manage Your Customers

## Learn how to manage your customers through ECOM.

Learn:

- Where to find your customer view
- Sort features & search
- Understanding the customer tab

1. **Once you're logged in** to your Mission Control at **ecom.blaze.me** notice the left column. This is where you will find your customer view.
2. **Click on** **Customers** and the window to the right will populate with your customer list.

![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-22-20-2562-PM.png?width=1873&height=814&name=image-png-Apr-26-2024-06-22-20-2562-PM.png)

🔎Pro Tip: The search function is a great way to **find a customer quickly**.

3.  **Search alphabetically** by clicking on the column header for **Name** or **Email.**

![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-23-41-1468-PM.png?width=1891&height=820&name=image-png-Apr-26-2024-06-23-41-1468-PM.png)

4.  **Search numerically** by phone number or number of orders. It's also possible to search for the last order date and whether the customer is active or inactive. 

![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-25-31-4269-PM.png?width=1890&height=829&name=image-png-Apr-26-2024-06-25-31-4269-PM.png)

**Drill into customer information by clicking on their name to enter their customer window.**

5.  **Click the customer name to open up their window**. There you'll see the **About tab** where you have access to their full name, DOB, marketing consent for email and SMS, what type of user they are (adult-use or medical). Their sign up email, reward points info, and last delivery address on file.

![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-26-34-2148-PM.png?width=1884&height=798&name=image-png-Apr-26-2024-06-26-34-2148-PM.png)

🏌️Pro Tip: You can **Activate or Deactivate a customer** in this view. You can also **reset their password**. *\*Note: ECOM does not notify customers of new passwords, you will need to send your customer an email with their new password.*

6.  To edit or change a customer **Phone number**, click the edit icon, enter their new phone number and Save. ![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-30-33-7727-PM.png?width=1885&height=818&name=image-png-Apr-26-2024-06-30-33-7727-PM.png)

7.  In the About tab you can **see your customer in the POS**. Simply click the drop-down menu next to POS to view "as customer" or "as member".

![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-31-44-7132-PM.png?width=1895&height=818&name=image-png-Apr-26-2024-06-31-44-7132-PM.png)

8.  **Confirm the status** of your customer in the status column. Confirmed means that they have completed the sign-up process and unconfirmed means that they have not finished onboarding (not yet entered the verification code that was sent to them).

![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-32-53-9456-PM.png?width=1895&height=831&name=image-png-Apr-26-2024-06-32-53-9456-PM.png)

9\. Manually **reset your customer's password**. This can be useful to do if they are having trouble using the reset password function through their account management options.

Pro Tip: If you have an unconfirmed customer struggling to log in- you can manually reset their password to confirm them. 

![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-35-47-2952-PM.png?width=1894&height=829&name=image-png-Apr-26-2024-06-35-47-2952-PM.png)

10.  When you click over to the Images tab you have access to any images that have been uploaded. You'll find a selfie, a driver's license, and a medical recommendation if available. *\*Note: Customer can only be considered medical if they have a medical recommendation on file.*

![](https://support.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-37-14-9446-PM.png?width=1888&height=819&name=image-png-Apr-26-2024-06-37-14-9446-PM.png)

 

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