This article describes the solution for Merrco integrated stores for the error message "There is a configuration problem with the payment processor. Please get in touch with the store to solve it."
As a store owner, please contact Merrco via their support website below to obtain all relevant Merrco integration details as outlined in the article:
The scenario is that customers are receiving the error message "There is a configuration problem with the payment processor. Please get in touch with the store to solve it." when attempting to put a payment through in the Checkout section of an ECOM menu:
This issue is related to a faulty API Key, Client Secret and / or Client ID inserted in ECOM Mission Control under the Merrco integration tab. If a customer reports this error message, the store owner should first reach out to Merrco directly to request confirmation of the current API Key, Client Secret and Client ID or request the correct API Key from Merrco's side.
Please check the Merrco API Key, the Client Secret and the Client ID from within ECOM Mission Control and confirm they are correct with Merrco and matching in GL Dashboard/Mission Control.
To get to these settings, go to the "Settings" tab within Mission Control, then click on the "Integrations" tab and access the "Merrco" integration. Once in there, confirm the 3 IDs below with Merrco:
If the IDs / Key cannot be confirmed or issue persists after confirmation with Merrco Support, please contact ECOM Support