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      ECOM | Pickup Order Status Notifications

      This article will explain how to edit email notifications to your customers using the pickup option listed during checkout.

      1. To setup and edit Pickup Order messages, login to your Mission Control, click on the Settings tab and select the Notification tab.
      2. To edit, click the icon to the right of the Pickup Order status.
      3. The Order message can be toggled on or off by clicking the switch next to Is Active. Toggling off will prevent the order status message from being sent.
      4. The Order Status message text is automatically set to a default message containing variables that will input custom information from your Point of Sale into the Pickup Order status message. Use the Available Variables to customize the Order Status message text to your preference.
        • To add an Available Variable, copy the variable text and paste between two curly brackets on each end of the text. Click the Save button to save any changes.
        • Make sure there are no extra spaces between the Variable text and the curly brackets. Extra spaces will cause custom info to not be inputted correctly.

      If using Scheduled Pickup fulfillment, we highly recommend adding the customer selected Time Slot window variable to Order Notification templates: 

      • Variable:

      1. Sequence of Pickup Order Status messages:
        • (1) Pickup Order Placed: This message is automatically sent to the customer's email once they have completed their order in the store.
        • (2) Pickup Order Ready for Pickup: This message is not sent automatically. This message requires that it is manually triggered in the Point of Sale by updating the Order Tracking Status to Ready for Pickup.
        • (3) Pickup Order Completed: This message is automatically sent to the customer's email once the order has been successfully picked up.
      2. Canceled Order Status messages will be sent out if an order is canceled or declined. These messages can also be edited as explained above.
        • Ordered Canceled by Dispensary: Dispensary accepts the order, then cancels it.
        • Order Canceled by User: Customer cancels their order.
        • Order Declined: Dispensary does not accept the order for specific reason and cancels it.