Are you curious about how your data translates from BLAZE to springbig? View below some common questions answered!
Q: Why are all of my rewards in Springbig not showing in BLAZE?
A: In Springbig, the reward must have a discount type and discount amount. The discount ID should not be added. You only need to add the name, reward value, discount type, and discount amount.
Q: I need to void or refund a transaction that has Springbig rewards on it, how do I do that?
A: Refunds and voids are supported, however, we recommend voiding the transaction and reprocessing the transaction if a partial refund needs to be made.
Q: Why do my springbig rewards no longer display?
A: Expired rewards and offers are removed from the available listed rewards.
A: If the member/customer does not have enough loyalty points available
Q: Where can I find springbig rewards or offers in BLAZE?
A: The rewards and offers will be displayed in Retail > Loyalty / Marketing > Rewards.
Q: Why are the points awarded not the same as the dollar amount?
A: Partial points will always round up to the nearest whole integer.
Q: My member points are different in BLAZE than they are in Springbig, how do I fix them?
A: In the member profile, click the button Sync with Springbig. This will replace the points in BLAZE with the points in the Springbig account (It will also create a Springbig member profile if one does not already exist). If an error appears, please add the member to the queue, and then click the Sync with Springbig button.
NOTE: This sync will only work for the member profile that you are on. There is NO ability to sync points from springbig in bulk.
Q: How can I correct member loyalty points?
A: If you need to make changes to loyalty points, that can be corrected in the BLAZE member profile. These changes will be reflected in Springbig.
- Navigate to Retail > Members > select the member profile
- Click the Blue Pen icon under the Member Info Section
- Edit the Loyalty Points as necessary
- Click Save
Q: What happens to the loyalty points my members had under BLAZE?
A: Existing loyalty points will become springbig loyalty points.
Q: I'm trying to use a previously working BLAZE reward and it won't work, what is wrong?
A: If the reward was a prior BLAZE reward, you cannot use it when Springbig is assigned as the rewards system.
Users that were created in Springbig before Springbig was connected to ECOM will not have a TymberID and wont be connected to the Springbig account; for points to accrue from ECOM to Springbig, they must have been created/signed up/placed order after the Springbig integration was connected in MC