---
title: Retail | BLAZE x springbig FAQs
description: Are you curious about how your data translates from BLAZE to springbig? View below some common questions answered!
---

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# Retail | BLAZE x springbig FAQs

## Are you curious about how your data translates from BLAZE to springbig? View below some common questions answered!

We at BLAZE only integrate with the Springbig Marketing tool. For any questions and details on the services Springbig provide, please connect with the Springbig Support directly at Support@springbig.com or have a look at their website: [Springbig](https://springbig.com/)

#### **Q:  Why are all of my rewards in Springbig not showing in BLAZE?**

**A:**  In Springbig, the reward must have a discount type and discount amount.  The discount ID should not be added. You only need to add the name, reward value, discount type, and discount amount.

**Q: I need to void or refund a transaction that has Springbig rewards on it, how do I do that?  
A:** Refunds and voids are supported, however, we recommend voiding the transaction and reprocessing the transaction if a **partial** refund needs to be made.

**Q: Why do my springbig rewards no longer display?  
A:** Expired rewards and offers are removed from the available listed rewards.   
**A:** If the member/customer does not have enough loyalty points available 

**Q: Where can I find springbig rewards or offers in BLAZE?  
A:** The rewards and offers will be displayed in Retail \> Loyalty / Marketing \> **Rewards**. 

**Q: Why are the points awarded not the same as the dollar amount?  
A:** Partial points will always round up to the nearest whole integer.

**Q: My member points are different in BLAZE than they are in Springbig, how do I fix them?  
A:** In the member profile, click the button **Sync with Springbig**. This will replace the points in BLAZE with the points in the Springbig account (It will also create a Springbig member profile if one does not already exist). If an error appears, please add the member to the queue, and then click the **Sync with Springbig** button. 

**NOTE:** This sync will only work for the member profile that you are on. There is **NO** ability to sync points from springbig in bulk.

![springbigsync](https://support.blaze.me/hs-fs/hubfs/springbigsync.png?width=688&height=316&name=springbigsync.png)

**Q: How can I correct member loyalty points?  
A:** If you need to make changes to loyalty points, that can be corrected in the BLAZE member profile.  These changes will be reflected in Springbig.

- Navigate to **Retail** \> **Members** \> select the member profile
- Click the **Blue Pen icon** under the **Member Info Section**
- Edit the **Loyalty Points** as necessary
- Click **Save**

**Q: What happens to the loyalty points my members had under BLAZE?  
A:** Existing loyalty points will become springbig loyalty points.

**Q: I'm trying to use a previously working BLAZE reward and it won't work, what is wrong?  
A:** If the reward was a prior BLAZE reward, you cannot use it when Springbig is assigned as the rewards system.

 

Users that were created in Springbig before Springbig was connected to ECOM will not have a TymberID and wont be connected to the Springbig account; for points to accrue from ECOM to Springbig, they must have been created/signed up/placed order after the Springbig integration was connected in MC

 

#### **If you have further questions, please reach out to us at [support@blaze.me](mailto:support@blaze.me)!**

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