Retail | BLAZEPAY Cashless ATM Refunds

Here you will find the recommended workflow for refunding BLAZEPAY Cashless ATM transactions.

If a customer requests a refund or exchange for a product they have previously purchased, the steps on how to refund the BLAZEPAY Cashless ATM sale will be outlined below.

Web Dashboard:

Step 1. Locate the transaction. 

Step 2. At the bottom of the page, select "Refund" 

Step 3. From the top options select the item ready to be refunded.

Step 4. Select CASH from the "Refund As" drop-down options.

Step 5. If the product can be resold select "Refund with Inventory" from the Refund Type drop-down options.  If the product is damaged and cannot be resold, select "Refund without Inventory"

Step 6. Click "REFUND" to complete the refund process.

Exchanges:

This workflow can also be followed for in-store exchanges. After the transaction has been refunded you may create a new sale in the POS to process the new products for the customer.

 

BLAZE Retail App 

Step 1. After logging in, navigate to the Transactions tab and click on the highlighted transaction. Then, select REFUND.

Step 2. If the product can be resold, select "With Inventory". If the product is damaged and cannot be resold, select "Without Inventory"

Step 3. Select the product that will be refunded.

Step 4. From the REFUND TYPE drop-down, select CASH.

Step 5. Enter a refund note, then select PROCESS REUND.

Step 6. Confirm the refund by clicking CONFIRM.

You will then see a notification confirming that the transactions have been refunded, and the cash funds can be provided to the customer.

Exchanges:

This workflow can also be followed for in-store exchanges. After the transaction has been refunded you may create a new sale in the POS to process the new products for the customer.