--- title: Retail | Common Onfleet Errors description: This guide will provide an overview of common Onfleet errors and how to resolve them. --- [Skip to content](https://support.blaze.me/hc/en-us/articles/retail-common-onfleet-errors#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en) - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Open main navigation Close main navigation - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en) 2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en) 3. [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#integrations) # Retail | Common Onfleet Errors ## This guide will provide an overview of common Onfleet errors and how to resolve them. ### Onfleet Error Log - Navigate to Global Settings \> Integration Settings \> Onfleet \> **Team ** - Select the desired Team - An error log will be listed below with a more detailed message ### Common Onfleet Errors ### Completed Task in BLAZE Without Starting Task in Onfleet ![2020-09-02 (5) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-02%20(5)%20(1).png?width=688&height=34&name=2020-09-02%20(5)%20(1).png)![2020-09-02 (11) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-02%20(11)%20(1).png?width=688&height=26&name=2020-09-02%20(11)%20(1).png) - The task will need to be started in Onfleet before being closed out in Onfleet ### Empty Order Assigned to Onfleet Team  ![2020-09-02 (5) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-02%20(5)%20(1).png?width=688&height=34&name=2020-09-02%20(5)%20(1).png)![2020-09-02 (10) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-02%20(10)%20(1).png?width=688&height=29&name=2020-09-02%20(10)%20(1).png) - The order will need to be fulfilled and resubmitted to Onfleet  ### Member Profile Missing Phone Number ![2020-09-02 (5) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-02%20(5)%20(1).png?width=688&height=34&name=2020-09-02%20(5)%20(1).png)![2020-09-02 (9) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-02%20(9)%20(1).png?width=688&height=30&name=2020-09-02%20(9)%20(1).png) - A valid phone number will need to be added to the Member's profile and the order will need to be resubmitted to Onfleet ### Employee Profile Missing Phone Number ![2020-09-02 (5) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-02%20(5)%20(1).png?width=688&height=34&name=2020-09-02%20(5)%20(1).png)![2020-09-04 (16) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-04%20(16)%20(1).png?width=688&height=25&name=2020-09-04%20(16)%20(1).png) - A valid phone number will need to be added to the Employee's profile and the order will need to be resubmitted to Onfleet ### Employee Profile Not Created in Onfleet ![2020-09-02 (5) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-02%20(5)%20(1).png?width=688&height=34&name=2020-09-02%20(5)%20(1).png)![2020-09-04 (19)](https://support.blaze.me/hs-fs/hubfs/2020-09-04%20(19).png?width=688&height=24&name=2020-09-04%20(19).png) - The Employee must be associated or re-associated with an Onfleet team - Navigate to Global Settings \> Integration Settings \> Onfleet \> **Employee** - Find the desired employee profile, click the **Update** button, s*kip if employee hasn't yet been associated* - Click the **Remove Team** button, s*kip if employee hasn't yet been associated* - Click the **Link **button - Select the desired Team - In BLAZE Retail, reassign the order to the modified employee  ### Incorrect Address or Address with PO / Suite / Apt #s ![2020-09-02 (5) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-02%20(5)%20(1).png?width=688&height=34&name=2020-09-02%20(5)%20(1).png)![2020-09-04 (9) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-04%20(9)%20(1).png?width=688&height=25&name=2020-09-04%20(9)%20(1).png) - The address will need to be checked for any typos. If there are PO / Suite / Apt #s in the address, remove the additional address line from Member's address, and reattempt sending the order to Onfleet - If you are still experiencing issues, please reach out to *[support@onfleet.com](mailto:support@onfleet.com)* ### Member's Address is Missing a City![2020-09-02 (5) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-02%20(5)%20(1).png?width=688&height=34&name=2020-09-02%20(5)%20(1).png)![2020-09-04 (12) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-04%20(12)%20(1).png?width=688&height=24&name=2020-09-04%20(12)%20(1).png) - A valid city will need to be added to the Member's address in BLAZE and the order will need to be resubmitted to Onfleet ### Removed Onfleet Task Before Removing from BLAZE Queue ![2020-09-02 (5) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-02%20(5)%20(1).png?width=688&height=34&name=2020-09-02%20(5)%20(1).png) ![2020-09-04 (20) (1)](https://support.blaze.me/hs-fs/hubfs/2020-09-04%20(20)%20(1).png?width=688&height=25&name=2020-09-04%20(20)%20(1).png) - Error occurs when task is deleted in Onfleet before removed from the queue in BLAZE. 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